Christine and her team are amazing! I was so stressed dealing with mortgage loans and all the stuff…read morethat comes with it, considering I've had bad experiences in the past. Christine is so good at making the whole process super smooth and simple. We had very open communication and I was walked through the whole process in a friendly and professional way. I can't recommend them enough! They are going to take care of you and make sure the process of buying a house is the easiest it can be.

I cannot recommend Christine enough. I had reached out to several lenders, but as soon as I spoke…read moreto Christine I knew we had to go with Christine. Purchasing a home can be such an overwhelming process, and she immediately put us at ease about the process. She was extremely attentive and hands on from day one, and just helped this process go along so smooth. She kept us in constant communication each step of the mortgage process, and made herself available for any questions or concerns we had. She is passionate and motivated and truly cares about her clients. I cannot recommend Christine and her team enough, and I would HIGHLY recommend her to anyone who is starting the home buying process!!!

Jason and his team took great care of us throughout the process of purchasing our home. He took the…read moretime to explain everything carefully and let us know what to expect and actions to take as we went along, which was very helpful and kept us feeling at ease. We also really appreciate how easy he is to talk with and his support in giving us options to consider. This helped us easily understand what would work best for our situation. Highly recommend Jason and Waterstone Mortgage!

Jason Pike and his team are wonderful at what they do. They are excellent communicators and you…read morealways know where you are at in the mortgage process. I received a message every day letting me know the progress of my loan and any information that was still needed. I would highly recommend using them for your next home purchase.

The Homewise team was always available to go through this process with my husband and I. As first…read moretime homebuyers it could be overwhelming. As we went through our adventure- there were aspects and situations that were new to us. However our broker (Elena) and underwriter (Leon) were always there guiding us every step. They even have home buyers classes- educating us on what the right steps were for our situation. They were recommend by a friend and I was not disappointed. I would also recommend them. Gabe & Melissa

If it wasn't for a lady at Roosevelt Park who told me about Homewise, who knows how things would…read morehave turned out ! I have bad hip issues and was unable to work enough to keep payments up on my old home, I stayed with a friend for over a year through a surgery. When the perfect home was available I was in perfect shape to purchase and have been so VERY HAPPY since then . THANK YOU HOMEWISE for making a home possible!

Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

Worst customer service ever. They raised my mortgage payment $400 a month, email notifications…read morewe're going to an inactive email, they received my payments every single month, and they assessed me hundreds of dollars in late fees, offer no way to pay the partial payment without paying the outstanding balance. I spent an hour on the phone with support trying to make my account whole, and have no clear record of what I owe except for an email telling me an amount that's due. This is abusive and misleading. Avoid at all costs

I've only been a member of NFCU since April 2026. My sister passed away, and this was her bank. I…read moredecided to use this bank to set up her estate account. Once they received my paperwork (DC & court papers) that I gave in person to this location, Loretta told me over the phone that they would send me an estate application, that I would need an EIN, and it would take 7-10 business days after processing the application to open and fund the account. She also said they need my signature on file which they have through the application. I waited for them to send the application, and I waited, and waited. I called and left a few voicemails with Loretta over the course of a few weeks, and didn't get a call back. I finally requested to speak to another staff member, and immediately she discovered that the application was sent to the incorrect email address. She got the correct address and sent the application immediately. I filled that out and waited for them to tell me it was funded. I waited 7 days, and then I called them. It was funded earlier in the week. I had a few checks to deposit to this account, so I took them into this location. The teller was friendly, and he told me it wasn't necessary to sign these checks. Later, I paid them another visit. I had title paperwork that needed several pages to be notarized. I checked in with the person up front, and they led me straight into the room to take care of our business. I've had very good experiences in person at this location, but the handling of the business via the phone wasn't nearly as much fun.

I have not been in person, but when I have gone in person, I've been treated with warmth and…read morekindness. They really know their work and are more than happy to help with anything I need. They are efficient, knowledgeable, energetic, and clean.

It's been a few, or 15, years since I've bought a house, and things have changed. Mike Sandoval and…read morethe folks at LeaderOne made the process easy to understand, and really very stress-free. I would, and will, recommend LeaderOne to everyone looking for a mortgage lender.

Jim and his exceptional team at LeaderOnce Financial go over and above to make the mortgage…read moreexperience unforgettable! This team genuinely cares about their clients, and in every step of the mortgage process they deliver an amazing experience. It's wonderful to see a team of people who care so much about their clients and about one another. I am incredibly impressed and grateful to know Jim, Kristie and their amazing team!

March 8, 2024: Finally got our escrow refund from Village Capital - the people this company sold…read moreour mortgage to right after closing - many months later. Should've never happened the way it did. Good grief.

Woo-hoo, can't wait to pen this mortgage company review!…read more We've now refinanced with this company twice, the first time a decade back, in a different home, and now in 2021, masked and distanced. I've already penned a stellar five star review for the broker, Jason, he was on it from the moment we got started. This review concerns our experience closing out the paperwork at the end, the staff, the facility. They were clearly utilizing Covid-safe practices, carefully scheduling clients to keep capacity at a minimum. Our conference room was clean, pens were sanitized and we were asked to pocket those that we used. Our loan officer exhibited an efficiency that lacked... personality? But oh well. At the end of the day we just wanted to sign the contracts and move ahead. Like I said, this was our second time working with the company, and things worked out well.

I am a Realtor and closed a buyer loan with Charles Olguin last year and it was FLAWLESS! They were…read moreready to close several days early, and his communication throughout the process was top notch. I had been skeptical about using a national "chain" lender... but I have since referred several potential buyers to Mr. Olguin without hesitation.

I applied on some generic site for loan companies to call me. Loan Depot called every day on the…read morehour every hour for a week. I finally answered and very politely said "I'm so sorry that I wasted your time, I've been working all day everyday and I haven't had a chance to get back to you to tell you that we are not ready for a lender afterall." I was hung up on... The next day when someone called I answered and let him have his peace and give his speech . After he was finished, I told him we already had a lender (trying to shake this dude) . He was extremely rude and pushy and told me to just give him my information so that he could give me a free quote. I said no thank you. (no longer polite) He said "there's no reason for you to not take a free quote" I hung up. When I had calmed down, I called loan Depot literally 20 times, finally got an answer and reached someone who was extremely condescending and just transferred me to their customer service team. :-(

I just completed my second transaction through FMS and realized it was past time to write a Yelp…read morereview! I found Brian and his team via referral from my realtor; before I even found a house I liked, I met with Brian and learned a bunch about the different types of home loans and programs available for me as a first time buyer. He was very clear with me about everything from up front costs and long-term savings to how his company gets paid in all this. Though I struggled to find a house, I was prepared with my pre-approval in hand and when I did finally find "the one," the loan side of the purchase was really the easy part (scary, but easy). I checked with my own bank to see if they were able to beat the deal Brian found for me and they could not - even my bank's agent said it was a great deal. Fast forward a year and a half, and mortgage rates had dropped 1.625% from my original loan, so I reached out to Brian and asked him if he could run some numbers to see if refinancing would work out to be a good deal for me. He did, and called me to walk through the numbers over the phone. He found me another great option, and just yesterday I signed the paperwork to close on my new loan. I recommend Brian and his team to all of my friends and acquaintances who mention they are looking to buy a home.

Brian and the team at FMS are wizards at this stuff. They got my investment property a rate that…read morewas much lower than I thought I was going to get, and even worked with my soft second mortgage to get it all done in record time. Awesome job guys!

The Nusenda team that monitors reviews reached out to me via email and provided a phone number to…read morehelp resolve my issue. I had the pleasure of working with Michael, who was truly a breath of fresh air. I can't express how grateful I am for his incredible support! He guided me through a challenging problem with such patience and expertise. After asking just four questions, he quickly identified that Nusenda had purged all web users who hadn't logged in for a while. Michael provided clear instructions to create a new user account, stayed on the line to assist me every step of the way, and ensured my information was verified in the system to prevent any future issues. I am so thankful for Michael's help--his kindness and dedication made all the difference! Thank you, Michael!

Had an auto loan with Nusenda. Set it up with auto payments and made it through 3.5 years with no…read moreproblems. Then, during the last 6 months of the loan, Nusenda shut off my auto pay, did not alert me, and reported my account as behind to collections. It dinged my credit score by double digits. The ONLY negative report in the last 20 years... Think twice before borrowing money from them.