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    Waterstone Mortgage

    4.4 (7 reviews)
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    2 years ago

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    Weststar Mortgage Corp - Weststar Mortgage Corporation & Weststar Escrow Albuquerque Main Office

    Weststar Mortgage Corp

    (20 reviews)

    Business Parkway/Academy Acres

    Very low effort .mortgage servicing…read more They try to automate payments recieved; but it makes mistakes -misapplies payments, waaaaay understaffed - often nice people audibly frustrated. I have had s home loan since 1982, never late. I spe d 3-4 hours every month checking upon them. I have a visual disability that makes typing difficult. ... to which I wad told just go slowly as if that's an a swwr. had home loa s since 1982(?)

    HORRIBLE customer service. If your local bank sends you a letter that they are selling your…read moremortgage to WestStar ... RUN! Try to find another mortgage company. They charged my account twice, saying I logged in through the app and made two payments with 2 different payment dates within 1 minute. I don't even have their app, so NO, that was system messing up. Then tried telling me I have autopay and people forget and make a payment. WHAT?! I don't even have autopay set up. Only thing they could do, after I got a printout from my bank showing they payment was taken twice and a letter from my bank that they will not just refund the money and mail all that to them then WestStar would MAIL me a PAPERCHECK. He said we don't just take multiple payments I am not going to argue with you. Ummm Sir, this was obviously some kind of system glitch that you are trying to blame on me by first saying I logged into the app and then saying I have autopay ... NEITHER are accurate. How about acknowledging a system glitch! I sure would have thought my local bank (WHICH I LOVE) would have done some more research before selling peoples mortgages to a garbage company like this one.

    Brian Mozley - Financial Mortgage Solutions - untitled

    Brian Mozley - Financial Mortgage Solutions

    (6 reviews)

    Westside

    I just completed my second transaction through FMS and realized it was past time to write a Yelp…read morereview! I found Brian and his team via referral from my realtor; before I even found a house I liked, I met with Brian and learned a bunch about the different types of home loans and programs available for me as a first time buyer. He was very clear with me about everything from up front costs and long-term savings to how his company gets paid in all this. Though I struggled to find a house, I was prepared with my pre-approval in hand and when I did finally find "the one," the loan side of the purchase was really the easy part (scary, but easy). I checked with my own bank to see if they were able to beat the deal Brian found for me and they could not - even my bank's agent said it was a great deal. Fast forward a year and a half, and mortgage rates had dropped 1.625% from my original loan, so I reached out to Brian and asked him if he could run some numbers to see if refinancing would work out to be a good deal for me. He did, and called me to walk through the numbers over the phone. He found me another great option, and just yesterday I signed the paperwork to close on my new loan. I recommend Brian and his team to all of my friends and acquaintances who mention they are looking to buy a home.

    Brian and the team at FMS are wizards at this stuff. They got my investment property a rate that…read morewas much lower than I thought I was going to get, and even worked with my soft second mortgage to get it all done in record time. Awesome job guys!

    Waterstone Mortgage - mortgagelenders - Updated June 2026

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