The product is ok, you get what ya pay for, but it does lack source/brand variety. And the…read moremanagement is very bad.

Thanks!! We wanted to spend our first 4/20 and visit various cannabis dispensaries and see what…read moredeals we could score...and see who gave the best service. We came back to Hashtoria for both. And thanks for the brownie recipe! Now we can finish the gardening!

I was a customer for several years, but no longer. I was…read morevery disappointed to find out they do not give the quantity discount as listed on their price display. Verify pricing before you buy.

Friendly people. Good product selection. Nice location. What else can I say? I need 85 characters.read more

Excellent service and very knowledgeable staff. Always a pleasure stopping in when in town.read more

This is one of my go too's shops when I am visiting my momma. The service is on point! The amazing…read moresmell draws you in and the knowledge employees make it so easy to pick the trees you want! Duck tape strain was super on point and just what I needed after a very long flight!

Everyone here is awesome!! There's a great vibe and everything is very fair priced. Also great…read morelocation

Very good selection. Nice staff and lots of weed available lol. Efficient work and parking is decentread more

Amazon is a top notch dispensary with the quality flower, excellent customer service, and an…read moreaffordable selection too. Primarily for me, to support a local business matters most when they treat employees like decent human beings. I actually mentioned hoping a dispensary union existed one day and the employee there laughed because of how happy they already were. Not to dis on unions at all, just highlight how great Amazon works to be.

FAST, reliable, respectful and the prices are the amazing!…read more I recommend them to anyone that needs a plug!

Friendly, knowledgeable staff, great selection of products, budtender was able to answer all my…read morequestions and didn't make me feel dumb. 10/10 totally recommend!

I sent some folks to visit Nectar which is about 1/2 mile from this place and somehow they ended up…read morehere. I wish they came back with a better report than I gave on 6/2/2022. It was worse. Rude, stoned, and without any product knowledge must be a requirement to work here. These people are black mark on the entire dispensary industry.

The people there are always very nice and sweet!! Good options and good prices :D Yayyread more

This place is pretty cool inside & the employees are okay. all except the ones that literally…read morefollow you around the store staring into your soul pressuring you to just pick something & you leave disappointed in your purchase because you felt rushed. Why? Why do they have to follow you & stand & stare you down as you look. What about leaving those alone that just wanna look at the stuff you have for a minute without being pressured or stared at and made to feel rushed? It's creepy! Say if you see anything holler or wave me down & I'll help you. But if no one's asking for your help leave them be to shop & check out more of what you got.

Best dispo in Eugene. Great Service, products and ambiance. Always got weekly deals! It really is…read morefor people's wellness!

Shitty service spent over 100$ an bought a 70$ cartridge an it's extremely burnt the first day I…read moregot it some dude said it's unreturnable if it's working, even though it's burnt. Last time I'll be in there an waste my time an money

I've been a frequent visitor of substance and I leave elated every time. They definitely staff…read moreproperly; everyone is very knowledgeable and recommended things that have exceeded my expectations. I left with a soaking product for bathes and was so excited that I was surprised by how well the product was able to help. I cannot recommend substance to enough people. Definitely give them a stop in you won't be disappointed.

I'm writing to express my extreme disappointment with the customer service I received today,…read moreSunday, July 6th, 2025, while attempting to pick up my curbside order. As someone who suffers from significant back issues, I rely on curbside pickup and have used this location consistently since the COVID era. Unfortunately, the service today--while not new in pattern--was the worst I've experienced to date. I called for over 10 minutes upon arrival to let the store know I had arrived. This long wait time is a recurring issue at this location. When an associate named Carmen finally answered, I was met with attitude rather than an apology. I mentioned I had been calling for over 10 minutes, and she responded that she was the only one working. If that were the case, it's unclear why the phone wouldn't have been heard or answered earlier. This "we can't hear the phone in the back" excuse has been used for years, and it's unacceptable at this point. Shortly after that call, I began receiving multiple consecutive calls from an unfamiliar number. It turned out to be a manager from the store. I answered after the third attempt, and again, I was given the same explanation about the phone being in the back. I explained that this has been a long-standing issue and that I was disappointed not only in the delay but in the rudeness I experienced today--something I've never encountered to this degree. When I told the manager that, due to this repeated poor service, I would no longer shop at this location (despite being a loyal customer and having recommended it to family and friends), I was shocked to be accused of "abusing staff." This accusation was both unfounded and offensive. I did not raise my voice, use inappropriate language, or behave disrespectfully in any way. I simply voiced my concerns. To be treated this way as a longtime customer is not only disappointing--it's unacceptable. I will no longer be doing business at this location and will be encouraging others to reconsider as well. Word of mouth matters, and I hope your team begins taking consistent, respectful customer service more seriously in the future