This place has a lot to offer but because it caters to so many different types of pets, sometimes I…read morecan't find what I'm looking for as a cat parent. Not necessarily a bad thing. They have a good variety of dog items! They also have things for fish and other small pets. I love that they always have live pets in house. I go here whenever I'm local.

Best pet store in Columbus! They have everything I need for cats, dogs, hamsters, guinea pigs,…read morerabbits, reptiles, and even ferrets! Their VIP program is great as well as the points add up quick. They even take donations for paws humane!

I went there to adopt a puppy that I fell in love with in Opelika, Alabama next to Home Depot. They…read moregave me price and scheduled a home visit , but did a no show, played sick and didn't bother to call or reschedule. I asked what happened and they made excuses that the the person who scheduled the home visit got sick, but nobody reached out to me. Finally they told me that they gave him to a white lady with kids over me. I inquired about adopting the dog before her and I have kids too. I don't know if it was a girl thing or black and white thing but I feel discriminated and that was cruel, heartless, uncaring, cutthroat and cold-hearted. I want everyone to know about this.

Good Stevie fish is so cute and I love it so much I love it so very so much I can't believe it…read moreit's like I just love

Amazing service. Good selection. Good loyalty program. They have a kind staff who care for the…read moreanimals they sell in there, and are always patient and kind with my dog when they we come in.

Worst customer support. I came in tonight to get a specific medicine for my dog. I was told by a…read morefemale worker that they didn't have any, but to hold on just a sec as she walked away and assisted another customer. So I waited. And waited. She went on to help other customer. I approached her and said "Hi. I don't mean to interrupt, but you asked me to wait. Do you have any other meds in the back?" and she said "No." I replied "Then why did you ask me to wait? I waited for 10 minutes?" She said "I am only one person. I thought my manager was going to take care of you." Never did she give me that indication. I have other errands. I feel like it was a waste of my time.

The groomers have always been wonderful!! We have a mini labradoodle and they are very…read moreconscientious on getting his service just right. If I have any concerns they're always willing to adjust his cut to be how I like it. All staff members have been very friendly and helpful!

Bad visit. I came in with my two dogs on leashes to return a collar that was too big. Waiting in…read moreline for the return, my full-size greyhound made a BIG mess. The woman working the cash register pointed (vaguely) at the cleaning station. After walking around a little bit I found it. I cleaned up the mess, but it took me 4 trips walking back and forth to get more paper towels and throwing away the dirty ones. I had to do this one handed-while holding both dogs. The cashier sat there chatting with a customer while they watched me cleaning, seeing me struggling to do all this one handed. No employees anywhere. I REALLY could have used someone's help, just to hold my dogs leashes so i could at least use both hands. Then when I finished cleaning I walked over and she started the return. She had difficulty doing the return so called for help. Then there were a total 4 employees that came out of nowhere. Asking if they could pet my dogs Could have used their help when I really needed it. Won't return.

Hit or miss on stock but they've never disappointed. Not really sure what's going on with the phone…read morenumber but it may need to be updated. Didn't work for me.

I am a HUGE fan of Pet Supermarket! I shop at three different locations between Dothan and…read moreFlorida. However, the manager is a bit overwhelmed and it comes through on her delivery. I am very disappointed in how my mother was just treated when she went to pick up products for me. Please, please, please try to be more patient with the elderly! If this happens again, I will take my "very loyal" business elsewhere!! Please take this feedback as a gift!

Reasons to pick Troy Pets: - Closest thing to PetSmart and…read morePetCo - Guinea Pigs, Turtles, hermit crabs, birds, kittens (sometimes), assortments of fish, mini lobster, shrimp, koi, goldfish, dogs/puppies (sometimes), rodents - Amazing fish section with various species - Cosy fish tanks - Owner partners with local pet rescues from time to time - Knowledgeable about various things regarding pets (just ask her, and she'll have an answer!) Please buy from this wonderful, sweet lady! She is a joy to be around, and she is the sweetest Troy Pets is your best bet when it comes to buying a pet. I've looked at petsense, and they don't sell live animals like Troy Pets does. When you walk in, you're greeted with a nice, comfy and humble abode, which, although it is an old building, it is kept clean. To your left, there are guinea pigs, and to your right, are turtles (if you're lucky). The owner has a lovely pair of macaws, and they just hang around their cage, which is in the middle-right side, next to the assortment of various dog and cat items. She used to have a lot of reptiles for sale, but they're just empty, due to her trying to prioritize other animals. However, she sells a lovely assortment of mice, rats, and maybe rabbits, but I can't remember. While she sells birds, she doesn't have a whole lot, like how Petco or Petsmart would, but they're less noisy. To me, I feel like she puts a lot of her time and energy into the fish section. Yes, it does look unkept, but that's just the algae (as many fish love algae), and overall old, but, to me, it is in great condition, and there are fish species that you wouldn't find anywhere else. The first time I came in, I was surprised to see kittens running around, but I think it's good that they have the open space, and the owner keeps an eye on them 24/7. She partners with local pet rescues, and every once in a while, she'll have some lovely animals for adoption.

We just moved to Troy and looking to purchase fish. But when we walked in the entire store REEKED…read more Theres dust on the "chandelier" anything on the shelf looks like it had been in a dirt storm, The floor is nasty, there were sections missing tile near the fish tanks, the fish tanks were filthy, a few of the bagged fish were dead on the ground, some of the mice were boxed and sitting on the fish, cob webs above the tanks, went to look at a cute ferret hammock and a roach crawled out of it, several other roaches were squished on the floor, & There were 4 baby kittens running around. Naturally as an animal lover I picked one of the babies up and he was the absolute sweetest. Immediately noticed his dirty ears and multitude of fleas. The owner told us he was for sale for $199 and that included his first set of shots. When we asked if he would receive a flea bath as well due to the copious amount of fleas crawling on that baby she tried to deny he had them upon pointing them out she quickly changed her mind and said they'd give him a pill for it. If I had $800 I would have taken every one of those kittens to get them out of the FILTH they're currently in.

My dogs nails look better then ever! She hates it and fights getting them done, O don't know how…read moreGeorge did it. I will be asking for him from now on

My two experiences at Pet Supplies Plus were the best. I started a fish tank at my home and Johanna…read moreguided me on the do's and don'ts in doing it. She sold me all the internal accessories on Oct 7th, so I can Prepare the tank and it went excellent. I went back to the store on Oct 10th and she kindly got me the fish of choice and at the same time she advised me that some fish don't habitat well with others. She has the best customer service. I'm looking forward to going back and shopping with her. The store is clean and ALL EMPLOYEES ARE SMILING.

Everything was good I bought 2 puppies and a rabbit and everything turned fine so yes I definitely…read morerecommend going there

STOP BUYING PETS FROM PETLAND!…read more I would strongly caution anyone considering purchasing a puppy from this store to seriously rethink that decision and do independent research first. Large retail pet chains like this have been repeatedly criticized by animal welfare organizations and veterinarians for sourcing puppies from high-volume commercial breeding operations, often referred to as "puppy mills." These facilities are widely reported to prioritize profit over proper breeding standards, socialization, and long-term health. Keeping young puppies--especially small, sensitive breeds like Yorkies and Chihuahuas--in a high-traffic retail environment can put them at increased risk for stress-related illnesses such as kennel cough and other infections. Many new owners are not fully prepared for the emotional and financial burden that can come with this. There are also concerning reports and firsthand accounts online from former employees across similar stores describing issues with animal care, oversight, and sales practices that prioritize moving puppies quickly. I encourage anyone reading this to look into those accounts themselves rather than taking a sales pitch at face value. At the end of the day, this is a business model built around selling living animals at extremely high prices. That alone should raise questions about where these puppies come from and how they are treated before they ever reach the store. Please consider adopting from a shelter or working with a reputable, transparent breeder instead. Doing your homework now can prevent heartbreak later--and helps avoid supporting systems that many experts have raised serious ethical concerns about.