STOP BUYING PETS FROM PETLAND!…read more I would strongly caution anyone considering purchasing a puppy from this store to seriously rethink that decision and do independent research first. Large retail pet chains like this have been repeatedly criticized by animal welfare organizations and veterinarians for sourcing puppies from high-volume commercial breeding operations, often referred to as "puppy mills." These facilities are widely reported to prioritize profit over proper breeding standards, socialization, and long-term health. Keeping young puppies--especially small, sensitive breeds like Yorkies and Chihuahuas--in a high-traffic retail environment can put them at increased risk for stress-related illnesses such as kennel cough and other infections. Many new owners are not fully prepared for the emotional and financial burden that can come with this. There are also concerning reports and firsthand accounts online from former employees across similar stores describing issues with animal care, oversight, and sales practices that prioritize moving puppies quickly. I encourage anyone reading this to look into those accounts themselves rather than taking a sales pitch at face value. At the end of the day, this is a business model built around selling living animals at extremely high prices. That alone should raise questions about where these puppies come from and how they are treated before they ever reach the store. Please consider adopting from a shelter or working with a reputable, transparent breeder instead. Doing your homework now can prevent heartbreak later--and helps avoid supporting systems that many experts have raised serious ethical concerns about.

We bought 2 puppies from Petland one 26 Dec 2017 (shih-poo) and another one in summer of 2018 (shih…read moretzu). Both dogs are absolutely perfect. No issues. Thank you Petland. My boys are now 7 and 8, still full of life.

Live this place!!!! Staff and management are the best! Morgan always greets us, with a smile and…read moreteats for my baby boi Conan! It's always a treat for him to also say hello to the guinea pigs & ferrets for 15 mins each visit. He might as well just get a part-time job. Lol

Scheduled an appointment over the phone wasn't told anything about bringing paper work for shots…read more when I asked over the phone the lady told me as long as she had her rabies tag. I went to get my dog washed and they said the exact opposite of what I was told on the phone. Thanks for wasting 45 minutes of my time

Got our dog from SPCA next door, had PAWS do all his shots and neuter. They where fantastic and vet…read morewas great!

Royal parrots and eggs 6528 S. FAIRFIELD AVE…read more Chicago, Illinois, IL 60694 Highlights info row image (720) 538-3125

We drove from Auburn, 45 minutes, to the address on their website. We found out they had moved…read more We went to the new location. It is a dump. Never acknowledged by the only person working. We walked out never to return. Definitely not worth the trip.

Have been trying to go here for over a month now and have been unsuccessful except for once…read more They're open 3 days a week and most of the time they aren't even there on those days. The one time I WAS actually able to get through the doors, it was incredibly messy, the tanks were so dirty you couldn't even see through the glass, and to top it off, the worker was on FaceTime with someone the entire time. We weren't greeted at all until we were walking out of the door to leave. Very unprofessional and not worth the trip.

I love this store! We take our puppy Finley to training classes every week and take him to the…read moregroomer too. The staff are attentive and work very hard. Pets are welcome, just make sure to clean up after them. Downside is that on weekends it is FILLED with animals, which can overwhelm some dogs, but it's a good opportunity to socialize puppies with other dogs. Also, their phone can sometimes ring unanswered, which I'm not a huge fan of. But whenever I walk in I always get the help I need.

Wanted to add...manager offered to give bath over. I wouldn't trust my dog to someone I complained…read moreabout. Pet smart please read these reviews. Horrible store. Worthless service. Dogs don't stink after bath. Mine stinks! I'm out $50, a a day in my life, gas money for a 60 mile drive. All that you offer is to do this again. No thank you!

Not sure what's going on, but they canceled my upcoming appointment the I had scheduled for the…read moreApril10 weekend

I picked up my cat the other day and they mentioned they had "nicked" his ear...did curbside pickup…read moreand she put him in the car...I asked if it was bad did it stop bleeding she reassured me it was a little nick and took 10 dollars off my bill...when I got home I saw it was definitely more than a nick! The top of his ear is cut off...I tried to be understanding but then I looked closer at his face and realized his whiskers had been cut as well. Not acceptable! My vet was shocked.