I took my fur baby to get a bath on 2/13. The person that was checking her in felt on her and…read morestated that the dog needed her tail shaved because there were "knots". This is the same person that previously had shaved the tail without informing me prior to doing so. Needless to say I took my fur baby away. I know I had brushed and combed her before her appointment. Call some other places and got her an appointment for today. They also checked her for "knots" and none was found. I asked her if she was sure and she checked again. NO KNOTS were found. I will miss Sky grooming my baby. However,that lady I most certainly won't. PetSmart we need to do better

Online scheduling was easy. Groomers were friendly and caring for my fur babies. Very promptread more

These people don't even bother to see their beta fish dead on their display. It is actually so sad…read moreand pathetic. I cried when I seen the care they were under and one had been dead for so long it was growing mold. This is a shame and a terrible excuse of a pet store. These employees and management need to do wayyy better if not get rid of them and hire employees that actually care for animals. They get paid way too much to ignore things like this and show no remorse for their actions. I would give negative stars if I could.

I bought a clownfish from here and came back a couple days later to find that their entire…read moreclownfish section was now dead. The clownfish I bought from there ended up having the ick and spread it to my entire tank killing most of my fish.

my mom spent her whole life for animals. thousands and thousands of dollars for them. i recently…read morewanted to donate items from her, mostly with new tags on them. it seemed like it was a problem because they had a few bags already donated. what a shame. if the employees feel overwhelmed maybe they should think about the people that were commited to the animals. maybe they should find another job. i donated else where knowing i was breaking my moms heart. sorry mom, i tried.

Had nothing but a good experience with them so wonder at the negative reviews. Have been approved…read more3 times and adopted 3 wonderful dogs. Yes you have to go through an adoption process and have vet references but that's because they want to make sure their animals find a forever home and don't end up homeless again. The animals there are kept clean, well fed and the staff seem to genuinely have their well being at heart. We have 3 wonderful fur babies from here and have nothing but praise for the staff who helped us adopt. Thank you for our pooches!

They have everything you need, however let me give you an example of how unhelpful they are.... My…read moremom went there today probably spent $100 or more on dirt for her plants! While looking at the dirt, she accidentally left her purse sitting on a pile of the dirt, when she got home and realized this and called the store to inquire, they said they had not seen a purse, But would look around for it and call her! She told them the only place she had been in the store was around the dirt out front! They never went and looked for her purse, because as she drove back up there and pulled in the parking lot, she saw it sitting right on top! They would've left it there to have been Stolen if she hadn't made it back in time to find it! We will not be shopping at this location anymore!