I parked here by accident. Visiting for the week from out of town. First time ever in Lubbock…read more There is a towing sign on the wall of the building but one would assume it applies to the length of the buildings (Brûlée Bakery is next door which is where I was for a couple of hours). I did not even see this sign when I parked but noted it afterwards. What I did see is a sign made for the shop in front of the parking space directly next to mine that is for time limited parking. If you are looking to make sure you aren't in the wrong spot that flags your attention and you think you're fine. If you happen to notice the sign on the wall you still think you're ok because you are patronizing that shopping center. When I was getting ready to leave the bakery I was on my phone sitting in my car in order to finish my conversation before I started driving. A nice lady stopped at my car and signaled for me to roll down my window. She said "just so you know, they normally tow people." As if I was lucky my car was still there. I sweetly smiled and said I was from out of town and wouldn't be back. By this I mean I will never darken their doors. I was going to go in once my call was done just to see what they had before I left. My mom's dog is spoiled rotten by the whole family and I might have spent too much money there. It has happened once or twice as he is the sweetest Malshi ever created. Now? No. If this is truly only their parking, I am sure the owner gets tired of people parking there. But I am a complete stranger to your city, and I do not feel welcome by your establishment at all now. Not to Lubbock and not to your pet store. It felt elitist and hair trigger punitive for a simple misunderstanding. I know I'm not the only person to interpret the signage this way, even for people who live here. What I learned quickly about parking in Lubbock is that there are many places you have to hunt for it. As long as I saw I was ok to park in the lot or shopping center of my destination I had to park and walk quite a bit. How about you as an owner get better signage? And what a way to welcome someone to your town - can you imagine if I were towed and had to go through the expensive and complicated process of figuring all that out? I looked at the city this week in context of if this is a place I would live, and if so what places what I frequent. I can tell you 100% this is not one of them. I believe in kindness and giving someone the benefit of the doubt. They obviously do not reciprocate this ideal if they "typically tow people". This is only the second negative review I have left on Yelp to my recollection. Obviously they do something right because they get good reviews from patrons. It may be unfair because I didn't go in, but so is towing people because you can't get your signage to make sense. Would give zero stars for their attitude but I did enjoy the parking.

Merlin's is wonderful! Visited with my dog for the first time today and could not have left more…read morehappy with how kind the staff are. My dog was a bit shy, even skittish when she first arrived, but after sampling some delicious treats she was quickly comfortable and happy! We purchased a bag of homemade dog treats that are all natural, organic, non-GMO, and almond beef liver flavored. They do a Paw Power happy hour on Thursdays and Fridays from 4-6 pm with treats for pets and humans and have a rewards program. Today we received 10% off our purchase when we joined and we can't wait to go back!

Take better care of your fish and don't leave dead betas for sale. If his is absolutely…read moreheartbreaking and abuse.

This is one of the best pet supply store in Lubbock. They so nice and courteous. Always helpful and…read moreknowledgeable. We love all the people who work here.

Such a cute store! Staff is very knowledgeable on pets and their needs. Caters to dogs, birds, and…read morebunnies. A lot of the suppliers seem to be from local sources, or the state of Texas. Highly recommend checking them out.

Got all four of our pet rats from here. Friendly and helpful staff who answered all of our…read morequestions. Highly recommend!

I purchased a lop bunny from them today and less than an hour from purchasing I discovered the…read morerabbit had fleas. Immediately called them and the Mexican girl was very rude on the phone and told me to bring it back and made it seem like I don't know what a flea infestation looks like. I brought the rabbit back and they told me I can give the rabbit back and pick another one or they can spray it with mite spray! Which would kill it since rabbits have extremely sensitive respiratory systems. I've owned rabbits for years and was horrified by the lack of care and the handling of the rabbits. They couldn't even tell me the brand of pellets they were feeding so I could buy some so it doesn't go into GI stasis from the switch. I immediately took the rabbit I swapped the flea riddled one with to the vet because I noticed it had nasal discharge and after running tests they discovered it has a respiratory infection and worms. Moral of the story don't buy animals from shady places and listen to the negative reviews they have merit!!

We got our puppy here!! We love this place…read more -Jonathan Shorten

Pets Plus is a locally owned family business that's been open since 1983. They have a very…read moreexperienced, friendly staff, and even a convienient drive-thru! They sell live animals, and the supplies for them. Shop local!!