I'm still waiting to find an insurance agency not run by chimpanzees who just happen to look like…read morehumans. My first experience with these people was around 1982 when Erie Insurance had two agencies in town and the other one took my hard-earned cash and spent it on something other than my policy, allowing my policy to be cancelled. I first met Joan Bartel, who used a posh type of Indiana accent to impress upon me that we had nothing in common. If she lived such a posh life, why was she an insurance agent? Having her name as half owner didn't seem all that posh anyway. She took care of my insurance and my parents in an adequate fashion. Fast forward to late 2008 when I moved here again, and I met the other half, Brad VanVleet. He was much less condescending to me, perhaps because my address was just across the road from his, apparently. However, he was too busy to actually write the policy, so he handed me to Kyle Zaydel. So, Kyle and I talked briefly, and he quoted the policy with Erie and Celina Insurance companies. The prices were much cheaper than Nationwide wanted (a small fortune, especially coming from Florida and Nationwide!), and I went with Celina, as it was the less expensive and supposedly gave great service. Time has passed and when I have questions and send e-mail, I get answers that take weeks instead of days from both Kyle Zaydel, and Kim Smith who has come to tend the policies. I just met with a Michelle today, concerning my mother's estate and a transitional insurance as the house is vacant. As this probably sounds chaotic and useless, they're not horrible--disorganized perhaps--but not horrible. They're probably extra popular, considering the low cost of the insurance provided by the companies they sell, and that keeps them on the edge of their seats.

I switched to Van Vleet insurance - by Erie - many years ago after moving and buying an older home…read more My former, big-time insurance company (one I had been with for many, many years) balked at insuring the purchase home without unreasonable inspections and even then, would only insure at 100% replacement costs for the original structure. I could not afford that and I ended that relationship. Somewhat miffed, I went looking elsewhere. Van Vleet wasn't the first company I contacted but it was the last and I've been satisfied ever since - over 15 years. Like most companies, they offer bundled rates and I am taking advantage of those, but one thing I particularly like is that Erie is regional. While Erie wouldn't insure a property I had out west, that also means that there is somewhat less exposure to large-scale disasters like earthquakes, giant wildfires, and hurricanes that affect parts of the country outside their coverage area. (While all insured consumers suffer due to large insurance payouts, customers of those companies not directly affected do fare better. My rates have been fairly stable for several years.) I haven't had any claims with Van Vleet, but the customer service I've received thus far makes me confident that if and when I do, the help will be swift and substantial. Brad Van Vleet is my agent, but everyone I've ever dealt with there has been most accommodating and professional. I really can't image dealing with a better company and agency. Had my original company continued to provide the kind of service to a loyal customer that Van Vleet did to a new one, I might be writing a review about them. Instead, I'm recommending Van Vleet and suggesting that you do too. At the very least, let them compete for your hard-earned dollars and assess for yourself the peace of mind they can provide for your family. That's what I did and I've slept better ever since.

Very poor service very rude to me for no reason. Such a Karen do not recommend, if I could do zero…read morestars I would

From the owner: For more than 50 years, your local Acceptance Insurance agents have been finding cheap car…read moreinsurance options for people just like you in Richmond, Indiana. Whether you're driving record is perfect or not, we've got flexible, customized options to fit your needs and your budget. The best part is we shop for you. We compare multiple insurance quotes for you. We provide you several affordable car insurance solutions - regardless if you have accidents, tickets, even a DUI. Our agents live where you live and offer more than just cheap auto coverage in Richmond, Indiana, we also have low-cost renters insurance, business insurance and more in Richmond. For the cheapest car insurance, call your Acceptance Insurance.

Richard is a great agent, but I can't give him a higher review do to a major incompetent side when…read moreit comes to canceling a policy with his agency. I found better coverage with another company. I had auto pay set up with Richard agency and was with him for 7 years. Never missed a payment, never even had a late payment. They cancelled my policy. I received a "third and final" notice to pay on a bill I "owed" them. How can I owe anything when I'm on auto pay?!?! Never received a phone call about this debt or anything, just ended up with a third and final notice out of nowhere. Ok, so no problem I think to myself. I call the customer care center who back dates my policy and I officially have a 0 balance. The Customer Care guy tells me to disregard the bill and not to worry about it going to collections. Fast forward 3 weeks...BOOM! Collection notice. Lol All because Richard didn't call me and tell me I owed anything! After paying him thousands of dollars over the past 7 years, I didn't even get a call. I thought it was taken care of as I was always an auto payer. Thank God Allstate corporate is competent and has opened an investigation to have this collection fixed and taken off my credit score. It's like he wanted to hurt me because I left. All of this extra work I have to do because of laziness on his service side.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a resident of Richmond for over 25 years, I love assisting my neighbors and community with finding coverages to fit their family's needs. My agency specializes in auto, home, life insurance and more. We can also help you prepare for retirement.

Bill and Karen have always gone above and beyond what I expect from a customers point of view. I…read morehave received absolutely the best customer service from both Bill and Karen, having been in the customer service business for 30+ years I expect a lot when I am the customer. they have always done a wonderful job will anything I have needed or asked about and this is greatly appreciated by me. and I recommend them to all my friends. thank you

From the owner: Independent Agent Taylor and Associates Insurance is your local family owned and operated Insurance…read moreAgency. We provide insurance for car, home, renters, business, farm and crop, commercial auto, commercial property and liability. We are also an agent for Connect2Docs telemedicine. We service Lewisburg, Brookville, Eaton and the rest of the Preble, Darke and Montgomery Tri-County area.

Mike Miller is the best around Richmond, IN. I love the family atmosphere when you walk into his…read moreoffice and the great care he takes of his customers. always the best rates around!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: IN-34856, OH-1279616

Sarah Smith has done a fantastic job of responding to my changing needs for auto insurance. She is…read morefriendly and helpful. I know she can quickly solve any problems that I bring to her.

Angie and her office were not attentive at all. The phone never got answered and the office never…read morecalled back if you left a message. It got to the point that we tried to change agents while we lived in the area and were told we couldn't by State Farm itself. When we moved to a new agent after moving out of the area and they had to pull our records from Angie's office they couldn't get a hold of them. It got to the point our new agent had to go through corporate State Farm to override the record transfer so we could finally get properly insured in the new location which was ridiculous. She doesn't seem to care at all about the people she insures and it's difficult to change agents so do yourself a favor and find someone else before your caught in the same trap.