Sarah Smith has done a fantastic job of responding to my changing needs for auto insurance. She is…read morefriendly and helpful. I know she can quickly solve any problems that I bring to her.

Angie and her office were not attentive at all. The phone never got answered and the office never…read morecalled back if you left a message. It got to the point that we tried to change agents while we lived in the area and were told we couldn't by State Farm itself. When we moved to a new agent after moving out of the area and they had to pull our records from Angie's office they couldn't get a hold of them. It got to the point our new agent had to go through corporate State Farm to override the record transfer so we could finally get properly insured in the new location which was ridiculous. She doesn't seem to care at all about the people she insures and it's difficult to change agents so do yourself a favor and find someone else before your caught in the same trap.

Mike Miller is the best around Richmond, IN. I love the family atmosphere when you walk into his…read moreoffice and the great care he takes of his customers. always the best rates around!

From the owner: At Mike Miller State Farm, we take the common need of insurance and create an uncommonly great…read moreexperience. License #: TX-2374480

I'm still waiting to find an insurance agency not run by chimpanzees who just happen to look like…read morehumans. My first experience with these people was around 1982 when Erie Insurance had two agencies in town and the other one took my hard-earned cash and spent it on something other than my policy, allowing my policy to be cancelled. I first met Joan Bartel, who used a posh type of Indiana accent to impress upon me that we had nothing in common. If she lived such a posh life, why was she an insurance agent? Having her name as half owner didn't seem all that posh anyway. She took care of my insurance and my parents in an adequate fashion. Fast forward to late 2008 when I moved here again, and I met the other half, Brad VanVleet. He was much less condescending to me, perhaps because my address was just across the road from his, apparently. However, he was too busy to actually write the policy, so he handed me to Kyle Zaydel. So, Kyle and I talked briefly, and he quoted the policy with Erie and Celina Insurance companies. The prices were much cheaper than Nationwide wanted (a small fortune, especially coming from Florida and Nationwide!), and I went with Celina, as it was the less expensive and supposedly gave great service. Time has passed and when I have questions and send e-mail, I get answers that take weeks instead of days from both Kyle Zaydel, and Kim Smith who has come to tend the policies. I just met with a Michelle today, concerning my mother's estate and a transitional insurance as the house is vacant. As this probably sounds chaotic and useless, they're not horrible--disorganized perhaps--but not horrible. They're probably extra popular, considering the low cost of the insurance provided by the companies they sell, and that keeps them on the edge of their seats.

I switched to Van Vleet insurance - by Erie - many years ago after moving and buying an older home…read more My former, big-time insurance company (one I had been with for many, many years) balked at insuring the purchase home without unreasonable inspections and even then, would only insure at 100% replacement costs for the original structure. I could not afford that and I ended that relationship. Somewhat miffed, I went looking elsewhere. Van Vleet wasn't the first company I contacted but it was the last and I've been satisfied ever since - over 15 years. Like most companies, they offer bundled rates and I am taking advantage of those, but one thing I particularly like is that Erie is regional. While Erie wouldn't insure a property I had out west, that also means that there is somewhat less exposure to large-scale disasters like earthquakes, giant wildfires, and hurricanes that affect parts of the country outside their coverage area. (While all insured consumers suffer due to large insurance payouts, customers of those companies not directly affected do fare better. My rates have been fairly stable for several years.) I haven't had any claims with Van Vleet, but the customer service I've received thus far makes me confident that if and when I do, the help will be swift and substantial. Brad Van Vleet is my agent, but everyone I've ever dealt with there has been most accommodating and professional. I really can't image dealing with a better company and agency. Had my original company continued to provide the kind of service to a loyal customer that Van Vleet did to a new one, I might be writing a review about them. Instead, I'm recommending Van Vleet and suggesting that you do too. At the very least, let them compete for your hard-earned dollars and assess for yourself the peace of mind they can provide for your family. That's what I did and I've slept better ever since.

My husband and I sold our motorcycle at the end of January, called and asked for it to be taken off…read moreour policy, and they said they would. We then had to call every month til this month when we finally switched. We asked if they were going to refund us and was told not unless we could prove to them that we had called or came in. We also had our vehicle refinanced and need a copy of the declaration faxed over, they said they would take care of that. We had to make several attempts for atleast two months.

From the owner: To offer insurance and financial services that protect State Farm customers from life's…read moreuncertainties, allowing them to thoroughly enjoy life's most precious moments. License #: OH-27330, IN-3111397