I don't have insurance with Traders Insurance and had never heard of them, but one of their customers ran into my 2 month old 2026 VW Tiguan SUV. Since I had never heard of them I was a little apprehensive. Fortunately (!!!) it has been a painless process! Total repairs at the shop of my choice have run $13,000 with no hassles so I have to give them *****! read more

[[HIGHLIGHT]]My experience with the representatives on the phone was lovely[[ENDHIGHLIGHT]] it's the roadside assistance reimbursement that I have an issue with I pay for roadside assistance every month I've been with traders for many years I pay almost $300 for a tow which wasn't even 25 MI they reimburse me $75 not even half of what I paid this is the second time this has happened to me I really would like a better understanding on who determines if you get the full amount of the reimbursement which is $150 I just don't understand how their roadside assistance is even helpful to me. read more

Prices going up all the time. Every 6 months it goes up and I don't have a bad driver record.

Wish I could give 0 stars. I was in an accident and the person at fault had Trader's insurance. It took them about 2 months to approve the original damages. I took my car to the shop and there were additional damages Trader's would need to either approve or total my car. [[HIGHLIGHT]]It has been 2 months and they have completely stopped answering the phone for me and the repair company.[[ENDHIGHLIGHT]] I call almost everyday and leave voicemails and email. Absolutely nothing from them. I have been without a car/rental for over 2 months and they completely refuse to respond. Reported to the BBB, now the only way to move forward is to take legal action. Absolutely ridiculous! read more

[[HIGHLIGHT]]Professional con artists is right.[[ENDHIGHLIGHT]] I was hit by one of their clients almost two years ago and now ihave ti sue. I jumped through every hoops and they lied about yet everything ... including important terms in the release.... [[HIGHLIGHT]]BEWARE... i deals with Laquisha Smith and Elias Dunn ... not honest at all![[ENDHIGHLIGHT]]! read more

I was rear ended by a driver insured by trader's and was given Jason O'Neill as the agent. [[HIGHLIGHT]]I have no joke called this guy and his supervisor at least 12 times with NO RETURN CALL!!!![[ENDHIGHLIGHT]] This is classic acting in bad faith and is illegal read more

[[HIGHLIGHT]]Professional con artists. That's all you can say about these crooks. Buyer beware!![[ENDHIGHLIGHT]] My wife paid for rental car insurance from this rip off company. They only cover $30 a day so it's costing us $17 dollars a day for a rental. If you are paying g so.eobe for a service you should 100% get that service in full. This is the same company that told her they don't deal with salvage titles cause it would hurt there reputation . [[HIGHLIGHT]]Hope you thieves enjoy your 1 star average rating[[ENDHIGHLIGHT]] read more

SHOULD BE A NEGATIVE 5 STARS!!!!! AWFUL! Hit by traders insured driver 1 month ago and traders DENIED my claim stating their insured wasnt at fault! Even though police report says otyherwise. MY CAR WAS LESS THAN 16 months old and now has extensive damage that is getting worse as the weather gets bad. I am a school teacher and a single parent putting 2 kids through college and this is a huge burden to me. BEWARE OF DRIVERS INSURED WITH THIS COMPANY!!!!!!!! read more

This Company took out $672.50 from my checking account on 02/11/2024 without my permission! I called and told them and they said they would refund my money, but its been 2 and a half weeks and I still haven't received my refund!! I called them again and they said it was mailed out yesterday. Its been 2 and a half weeks and I still haven't received my refund! Do Not Do Any Kind Of Business With This Company read more

My goal is to leave an honest review of my experience working for this company and not a disgruntled one because of how my time with this company ended. I do believe customer satisfaction is a reflection of employee satisfaction and if you'd like an honest reflection of employee satisfaction, employee retention alone will answer that question. I cannot speak for every department but as for mine - frontline staff are overworked and underpaid. Being overworked is not because the department is not organized - I actually found it pretty structured under the manager I was assigned before she left as well. Training is POOR to say the least. Not because the trainer is not a great teacher but there are lots of areas that could be taught in training that they fail to introduce .. rental management, attorney correspondence, diary management and handling an injury claim, the trainer does not have ANY insurance experience but she is eager to answer questions and responds faster than anyone else in the company to inquiries and does a great job of offering as much assistance as she can provide! [[HIGHLIGHT]]I do believe the morale at Traders is incredible! Employee events that are inclusive of the family, meetings are laid back and highlights and recognition are spread company wide.[[ENDHIGHLIGHT]] I will not detail how I came to leave the company because unlike Traders was willing to do - I am accountable for my inability to handle a load no matter how unprepared I feel I was for loads that became very heavy to carry in the time frame I was expected to complete them in - this is including my own assignments and constant reassignments from a constantly rotating door of people coming and going. I came to Traders already having a strong grasp on policy coverages and how they work from my previous experience as a producer. I will say my work ethic has always spoken for itself and I have never had any issue with performance or discipline. I have been promoted In my previous roles relatively quickly and have held peer training assignments and been a peer leader so though Traders may not respect my opinion on my experience with their company - plenty others have and continue to. I will say Claims is a different world - a challenging one and I am sure it is to easy to find great people who plan to stay for the long haul. However, finding the same role at a different company supported my belief that I was underpaid and handling tasks other companies do not burden their adjusters with (These companies also have better customer reviews on their websites and employee reviews on glass-door). [[HIGHLIGHT]]No one asked for my advice or feedback - but if anyone at Traders is interested my advice would be to be LISTEN and implement employee feedback with an earnest ear.[[ENDHIGHLIGHT]] I believe people are successful when they are genuine .. Traders could benefit from not treating their employees like work horses. And maybe a little more diversity in leadership roles. Reporting to a white manager that reports to their white manager that reports to their white manager that reports to their white owner - can be intimidating in an environment that is constantly letting people go and you are unsure of how to communicate with people who are not not PEOPLE managers but just really good at processes (And yes this is a reflection of my new manager in my last month of employment.) No I DO NOT believe Traders is racist or discriminates - I just think it can't be that hard to find more people of color to lead teams as well as work in HR. I separated from traders four months into Post partum depression & 2 weeks after bereavement. I will let people do with that information what they want. I thank Traders for the foundation to take really great information I learned from my peers and my previous manager and apply that experience to a company better suited for me and my skillset. [[HIGHLIGHT]]My advice to anyone seeking employment with Traders - Build relationships with your peers, they will be under the same stress and pressure as you and they are great resources and allies on days where you are feeling defeated![[ENDHIGHLIGHT]] Be Blessed! read more

Traders had been charging me for full coverage on a 01 old beat-up van, but I never knew. Proceeded to use them to cover my new vehicle. After a year and a half, my GMC was damaged in a hit and run. The claim was submitted in June 2023, and they never responded back. I had to contact the insurance commission , so they turned spiteful by increasing the rate and even pulled money from my account without consent. If that wasn't enough, my claim was prolonged over 6 months. Unethical and unprofessional is how I describe this company, so beware. read more

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Horrible to deal with. I was rear ended by a girl from Texas ( I'm in Tulsa) She had traders insurance and I had to hire an attorney to file a claim to get damages for my car. She hit me Dec 9 2022.. it's April 27, 2023 and we are still waiting! They have dodged my attorney and now I will be calling the insurance commissioner. Do not do business with them. God forbid you get into an accident with their insured. read more

The lack of professionalism and customer service from this company was atrocious. I was hit by a driver insured by Traders on Oct 25. Initially I was told Lydia was my representative and was NEVER informed that I had a new rep until I called trying to get an update on my claim. My new rep, Kaite MacDonald never initiated contact with me so I reached out to her. She rarely answered her phone and I had to leave MULTIPLE voicemails for her to return my calls. I submitted my photos as requested to Traders on Oct 30. Nov 6th I was finally able to take my vehicle in for repairs and that's when shit hit the fan with this company. Nov. 8th I was informed Traders required a physical inspection of my vehicle. I did not hear anything from Traders until I called them on Nov 15th where I was informed they were still waiting on an inspection. I contacted Claim Solutions the same day and was advised by their representative that Traders CANCELLED the inspection on 11/1 per their records. Claim Solutions offered to reach out to Traders and get everything settled. The inspection was done on Nov 16th or 17th and when expressing my frustration to Katie she laughed at me. By Nov. 20, the repair shop still had not heard if they could move forward with repairs. I was informed by Katie the inspector needed to fix an overage and that the updated and approved supplementals would be send to the repair shop by the end of the day. I contacted Traders on Nov 21 to see if the shop could start repairs on my vehicle and was told they would be sent by the end of the business day that day. The repair shop did not receive approval to begin work on my car until Nov. 24th. Katie called me on Nov 27th asking if I had picked up my vehicle and I told her "No, I dropped it off 3 days ago and repairs will take almost 2 weeks." At this point I started reaching out to Katie's manager, Mardi Miller, I left her 3 voicemails asking for a return phone call and NEVER received a phone call back but did receive a half-assed reply to my email regarding this whole situation. Katie and I spoke on Nov. 29th to extend my rental to December 15th and I was told "If it's any longer that that, the shop is dragging their feet!" I hope I never have to deal with this company falling through on empty promises and snarky comments again read more

This has been the worst experience with an insurance company I have ever had. I have been working with Adjuster Ashley Saborit, who has been negligent in responding and taking care of my claim. I had to send multiple messages to the text line (she and her supervisor Mardi, will not answer a phone call or return calls) to FINALLY get a rental car 11 days after the accident. Not sure who can function without a car at all for 2 weeks- when repair shop had documented they reported my car was not drivable. It has now been 2.5 weeks and my repair shop still does not have approval to even order parts to start my repair (granted this repair shop is even on their approved repair list). I am looking at 6 weeks AT LEAST before I will have my vehicle back. Avoid this Insurance company and Ashley at all costs! read more

Horrible experience!!!! I had Traders insurance I paid full coverage for both car and truck of mine. I had my car parked over night at the house we had recently rented and were currently fixing. My car had hail damage and my windshield was broken due to the horrible storm I sent them pictures through email and called them on Monday morning to make my claim. My claim got denied the same day and mind you their costumer service is horrible not helpful at all. My adjuster said it got denied because on the policy it says you have 3 days to change your address if you have moved. I'm sure their clients don't even know about this being on their policy so watch out!!!! I had a letter from my landlord that I wasn't moved in yet there, we were just fixing and decided to stay the night due to the storm. My agent, husband and myself called explaining and got hung up on. We talked to the claim supervisor left her multiple voicemail about a week later she called back just to tell she denied my claim also. Don't get your vehicles insured with Traders they are to broke to pay you or fix your vehicles. read more

If I could give negative stars I would. I was hit by a teenager who's parents use Traders as their insurance. I got hit September 26th, my car was not drivable so it had to be towed to a lot until Traders could look at it and see how much damage was done, traders then ended up taking my car to a salvage yard in KCK from Olathe for "free storage" where my car had my license plate stolen, the salvage yard nor Traders would answer me to tell me where it went or anything, they never once kept in touch to tell me what was going on with my car, they wouldn't answer my phone calls or call back, they were refusing to tow it back to Olathe to get the repairs done, kept telling me they weren't going to pay for damages because I didn't have video footage of the kid hitting me and throwing my car over a curb and telling me the police report where he admitted fault and getting the ticket was not enough. It took a month dealing with traders for them to finally send my car BACK to Olathe to a shop to get my car repaired. I just got it back last Thursday October 3rd after the shop having it for 2 weeks for repairs and fighting with Traders to get it sent to them and the damages paid for. If you ever get hit by someone with this insurance, good luck cause they are crooks and will try to f you over. I had to threaten to get an attorney and get ahold of the insurance commissioners for them to do anything regarding my car and claim. read more

Unfortunately, I can't give negative stars. I highly recommend you do not do business with Traders. Once you file a claim - they delay, delay, delay. Every time you call, you either get a lengthy hold time or they momentarily place you on hold once they find out who you are - every time. I expect they're recording the call. Their specialty is to delay and frustrate while they figure out how to deny your claim (no matter how well documented). Their excuse "their claim review committee only meets periodically". It appears their "claim review committee" is a meeting to figure out how to best deny your claim. My advice, DO NOT DO BUSINESS WITH THESE PEOPLE. read more

I love working at Traders! Everyday I get to offer my ideas, experience, and assistance at a place that hears my voice and I have the pleasure of working with very awesome people! The owners know you by name; I get to work closely with the the family who started it all. I've never been happier at any other workplace than I am at Traders. It truly feels like family. read more

An insured of Traders ran a red light and hit me. Very clear admitted fault, and police report clear and specific to others fault. Traders would not do anything for a month, ultimately I had to file a claim with my insurance to fix my vehicle. Quote "if you want your vehicle fixed any time soon you should file a claim with your insurance". The most unprofessional, incompetent, and difficult company to deal with. The individulal handling the claim, a Roy W. has 0 communication skills, 0 customer service skills, and any conversation I had resulted in my blood pressure skyrocketing. He speaks to people in a very condescending mannor. Pray you never come in contact with anyone associated with Traders insurance. read more

I wish I could give Traders 0 stars. They are a HORRIBLE insurance company to work with hands down. A guy ran into the back of my brand new car Aug 29 and my adjuster was Roy Wilson was handling my claim. He told me that since he could not get ahold of the guy that hit me there is nothing he can do, even though the guy admitted to hitting me, gave me his insurance info and I also have a police report?! This is the worst person you can talk to in regards to getting your claim processed. He honestly does not want to help, and refuses to ever answer his phone calls. I have called him several times and he keeps dodging all of my calls and voicemails. I just want my car fixed, and they refuse to follow up or do anything about it. What a nightmare! It is Nov.9 and my car is still damaged with no hope of getting damages fixed unless I file claim with my own insurance company. I hope that you don't ever have to deal with this raggedy company because they are crooks plain and simple and I'm not sure why they are even still in business. Don't I repeat, DONT BUY INSURANCE FROM THIS PLACE and pray you no one hits you with this insurance, THEY ARE CROOKS. You've been warned. read more

I want to warn people about this insurance company. It took me 14 months to settle my claim with them and that is with an attorney that I hired. Their client hit me in the back totaling my vehicle. The police ruled it their fault. I was never given a penny in rental car fees. It took them almost 2 months to pay me for my vehicle. I settled for pennies on the dollar 14 months later just so my doctor could get paid. Yes, I had injuries and went through 2 months of physical therapy. Everyone told me this company has the worst reputation in the business and it is true. They don't return calls and really don't seem to give a crap. Please consider buying insurance elsewhere. You will regret your purchase. I hope no one ever hits me again that has this company for their insurance. My attorney groaned when I told them the company we would deal with is Trader's Insurance. He said tell me no, they are the worst. I left a review on their facebook page a while back and all reviews have been removed. That says it all right there. read more

Trader's Insurance was nightmare to work with. Our agent was a jerk. We did have a couple of incidents on our record, but they were taken off this fall. They charged way too much for just state minimum coverage. My husband had a accident in November. He is a professional driver and has 45 years of driving without an accident. I called Trader's from the accident scene. It took about 20 minutes just to file the claim. I then asked about towing the vehicle as we had towing and accident towing on our policy. Told I had to call the towing folks. Ten minutes on hold there, the state troopers were waiting on us to move our car, the other car had already been towed. When I finally got through to the towing people, she put me on hold AGAIN, to verify coverage. Then proceed to tell me that we didn't have accident towing. It cost us $141 to tow our car home. We called the insurance co on Monday, the accident happened on a Sunday. The other insurance company had called on Sunday and sent an email, the claims adjuster then called my husband for his statement, he refused until he talked to Trader's. On Monday, the told me that they didn't have the claim! The overflow co did not forward the claim!!! So we did it again, 20 minutes on the phone. We did NOT hear from a claims adjuster for a WEEK!! I called our agent for his assistance, he was rude, told me that we had this insurance because it was the cheapest for having 2 incidents that were mine. We cancelled our policy at the end of November. Found an insurance co that gave us more coverage than the state minimum and was $75. Goodbye Traders and good riddance. read more