I'd try one of the other Cincinnati music shops like Mehas Music. Willis has always been one…read moredisappointment after another for me and my family. I've tried to do business with them and have never been successful. They declined a brass repair of mine at one of their instrument repair locations which is now closed, but was very unprofessional about it. Last week my 13 year old and I spent several days choosing a new trigger trombone for him stepping up from his entry level trombone. We ended up choosing one on the Willis Music website with his middle school band instructor's approval and placed the order with Willis online late one evening. This was one within our budget and checked all of our boxes plus it was new...we thought we were going to need to take our chances on a used model. Credit card was charged. I woke up the next morning to my son still super excited asking when it would arrive, and that he had already been awake two hours watching videos and reading about it. I was really excited for him. Later that morning I received an email that the order had been canceled and a refund would be issued with no alternatives offered. They said it had been discontinued, but the manufacturer still makes this model just with a new backpack style case which is the one they displayed in their listing. They ended offering to get us that same trombone we had purchased (because it wasn't discontinued), but it would be $600 more than I had paid on their website the night before. They also assured me this $600 additional was a great deal. Such a scam and a waste of time. They certainly don't attempt to make things right in any way...unreal let down for my son. I wouldn't trust them and especially their website/online ordering. This also had our budget tied up in the authorization on my card for a week. We ordered a used trigger trombone on eBay, and will be taking it to Mehas Music to have it checked out, cleaned and any repairs.

This has been our source for instrument repair for years. The repair shop is friendly, reasonably…read morepriced and quick when there are time constraints. They also run a fabulous program to rehab old instruments and make them available to students who cannot afford one on their own. We're lucky to have this gem supporting school band programs.

I was browsing for a piano and went into the store. A lady named Cheryl and Kathy both helped me…read more They were very cheerful and very knowledgeable. I'm still considering a purchase and taking lessons. I'll definitely come back to Kathy's when I do!

I would not recommend Kathy as a piano instructor. She does not care about a child's feelings. She…read moreis more worried about being a perfectionist than the needs of the student. She belittled my child at every session. She should not be allowed to teach children. I wouldn't even give her a one star rating!

I'm a disabled Veteran and have been taking lessons from Mr Chako for a few years. I look forward…read moreto my lessons as I have learned and continue to grow as a Bass player. I was physically challenged at one point in my Bass journey and Mr Chako assisted me in finding a new one. I play in a an all Veteran band. Mr Chako assists our band with his talent and expertise on a volunteer basis. He is most helpful addressing any physical challenges I have with innovative solutions that work. As I continue to grow in my musical journey Mr Chako challenges my creativity to make me a better musician.

Greg Chako is a master of the Guitar, highly respected in the jazz community. His understanding of…read morethis complex instrument is amazing. His love of the standards is deep and reflects in his beautiful harmonization and melodies.

Jeff was knowledgeable and helpful. We came in to browse and left with a piano purchase that fit…read moreour need and budget. Many pianos to choose from! Easy process and we felt good when we walked out the door.

I recently contacted Greg Kottmann at Piano Pros with an urgent need for a piano appraisal. My…read morerelative had recently moved to an assisted living facility and we were selling his home. I found out that we had to have a current appraisal for insurance during the move and storage, I called Greg and explained the situation and gave a description of the Steinway as best I could. Greg was very quick to respond and came to the house. Within a few days I had a very professional appraisal and beautiful pictures of the piano. He was a delight to work with and his service was the BEST. I would highly recommend him as you will see other reviewers have said the same. Kendra Handlon Indian Land, SC Cincinnati, OH 803-762-9242