I can say enough good things about Dr. Merrill and his staff. By far the best Dentist I have ever…read morebeen to.

I am a dental nightmare and they always are kind and patient so I do return . Thank you!read more

For an entire WEEK this office has been sending me non-stop text, reminding me about an appointment…read moretomorrow. Last week, I called for the soonest appt., was placed on hold after they RUN your insurance. They ask you what type of insurance you have before they even send you the link to fill out any paperwork. But they wait until less than 24 hours before an appointment to let me know that they DO NOT accept my insurance coverage. Offering to "refer" me to another provider. When they could have done that when I called them last week(Monday). It takes them an entire week, to notify you that they do not accept the coverage they take over the phone, when scheduling the appointment. If they did not catch it then, then it certainly should have been evident when they received the completed forms. That is a glimpse into how they run their practice. When it comes to something as sensitive for most patients as Dental Work-the Dentist period... You use your own discernment to advise if you want an office that aren't competent enough to complete something as simple as a new patient registration, in your mouth with instruments. Because just as that was missed, they could have overlooked one of my allergies that were written on the same form as my dental insurance coverage. As a result, I wouldn't trust any place they referred me to either.

Worst dental visit of my life. After having a crown placed, continuing to use my old retainer (and…read moreneeding a new one) my bite is misaligned. I had files transferred from my old Dentist per Dr. Walsh's request, including Invisalign (which took 1.5 mo to transfer as it needed signatures & Dr. Walsh works 1 day/week). I waited for review of the files once the transfer was complete- I didn't hear back. I mentioned this at my next cleaning. Dr. Walsh wasn't there & the dentist said they'd have Dr. Walsh call me the following day. I never heard from him, so the next week I called but had to leave a voicemail -requesting a review of my dental records as my bite continued to feel misaligned/uncomfortable. I didn't hear back, called again, this time scheduling an appt for a bite evaluation or a new Invisalign retainer. I was excited for the appt. as the misalignment had been an issue for a year. Dr. Walsh walked into the appointment annoyed from the start. He told me that me having daily awareness & thoughts that my bite is off center is 'a mental issue' & I 'should see a therapist'. He also repeated 'I'm not being a smartass' multiple times. This was something he conveyed before doing any examination. I was mortified & shocked a dentist would speak to any patient this way, especially given the fact I was trusting him to care for me. From the start he'd decided he had no interest in hearing or believing anything I was saying, and labeling me a 'hysterical woman'. It seems outdated a dentist would have such misogynistic viewpoints in 2026. He the told me 'if you want to tell me something thats actually a problem with your bite then go ahead but you are explaining nothing to me' after I explained the issue in several ways. He continued to belittle & talk down to me, even seeing that I was visibly upset. The only examination he actually did was using articulating paper (begrudgingly) halfway through the appointment. He did not ask any questions, he didn't try and understand my issue at any point, nor did he provide any solutions. He told me 'Invisalign cannot fix a bite' and 'the fact this has been going on for 1 year tells me you don't have a bite issue'. Disappointing, considering I tried getting in touch w/ him repeatedly, took the time to transfer my records/Invisalign files.. all while having a newborn baby at home... Dr. Walsh should probably consider the fact his patients have major life changes taking place in their personal life, instead of creating excuses for his own egocentric and false narrative. Dr. Walsh is someone who is unable to take accountability for his lack of follow-through patients who genuinely need dental help. He will be committed to misunderstanding any issue you have, based on his mood that day. Dr. Walsh - do better. Be a kind person, not one who makes someone leave your office in tears due to how you talked down to them. It seems you are the one who needs a therapist. And perhaps a new career.

I chose the Parks location, since I visited there 2 years ago, and had returned to the area. My…read morehygienist Was exceptional and skillful in her approach, as she explained every process to me prior to initiating. As well as the doctor who treated me, 2 years ago. I felt very comfortable with the friendliness of the front desk to Brenna, my hygienist who provided great care and attention. I plan to follow up with my 6 month cleaning.

Every time I went in for a routine cleaning, I left feeling like I'd sat through a timeshare…read morepresentation. Do NOT go to this dentist if you have any self respect. The last dental assistant I had was so rude and aggressive. I've never felt so uncomfortable in my life at a dr visit as I did that day. Pearl has really gone down hill. Every appointment came with a dramatic prediction: my bite was on the verge of catastrophe, a hairline fracture was potentially forming, major work was always just around the corner. Funny enough, the next visit would roll around and those "urgent" problems mysteriously disappeared--replaced by a brand-new list of expensive concerns. After I left Pearl I went to two different dentists who are highly respected in Charlotte and they saw none of the "issues" that Pearl made up. Ironically, the only cavity I've ever had filled was by Dr. Jenny herself--and she snapped at me during the appointment. If that's how she treats patients, I can only wonder what it's like to work there. Billing is also a nightmare. At every single appointment, they said my insurance covered everything, then I'd get a monthly text with an unpaid balance of several hundred dollars. I'd call the office, they said it's a mistake, and then I would get the text again a few weeks later. They are either trying to scam patients or they're incompetent at billing insurance. The cherry on top is how they try to brand their offices as "upscale" but it looks like they just Googled "luxury dental office" 15 years ago. The dirty white leather couches are more of a waiting room in a low-budget medical spa. I am appalled I went to Pearl for so many years. When I finally switched to a dentist I actually love, they told me they've heard the same story about Pearl countless times. Consider yourself warned.

I had a great visit to this dental practice. I usually hate dentists and have had issues of being…read moreupsold on additional services that aren't needed or covered by insurance. I didn't experience any of this. My teeth cleaning went quickly, without pain or discomfort. The dentist was professional, polite, and honest about my exam and x rays. I got in early and left early. I was super pleased with my experience.

I have gone to this dentist for 4 years, initially they were great but then the main dentist…read more"retired" and service went completely down hill. The main dentist then "returned" and is now back practicing. Yesterday I had a filing come loose and called to make an appointment to have it fixed. Tried to make the appointment well over 7 days out, because I have a schedule and a life too, but was informed the dentist is going on a 2 week vacation and so unless I come in the next day I won't be seen for 2-3 weeks. I tried to make this work but unfortunately had to call and reschedule. I was just informed they will charge me a fee for rescheduling, despite the fact that I tried to adjust to their schedule, and now I am responsible for paying a fee? Asked to speak to the person with "authority" and was told no. Needless to say they have lost my business.

Dr. Wing and his team at Birkdale Dental honestly feel like family…read more I've had a crown replaced, some old fillings updated, and my regular cleanings and x-rays here, and every single visit has been easy and stress-free. They're welcoming, upbeat, and truly care about their patients. I always leave feeling well taken care of--and even catch myself looking forward to my next appointment.

Birkdale Dental is the real deal. Dr. Wing is flat-out excellent--professional, easy to get along…read morewith, and loaded with knowledge from years in the game. He explains everything straight, no fluff, and you leave knowing exactly what's up. Staff runs like clockwork. Always on time, zero runaround, in and out smooth. If you want a solid dentist that gets it done right, this is your spot. Highly recommend.

Highly recommend Dr. Moore and his team! Very professional with warm, caring staff. Dr. Moore is…read morean excellent dentist whom I trust.

I have easily found my new dentist in Charlotte. I was absolutely blown away by the customer…read moreservice at this practice. I think a lot of times a dental or doctors office just does the job they are supposed to do. That is understandable however, here they combine that with a sense of making you feel special. I waited about 30 seconds before being seen and everyone in that office went above and beyond to make my experience as effortless and seamless as possible. If you're looking for a dentist in Charlotte and want to be treated with exceptional care, look no further.

My Family and I have been patients since 2005. Great service! I've referred my friends and family…read moreover the years.

Staff is professional. Facilities are state of the art. With my previous dentist in Nashville the…read moreNitrous gas was included free as part of services performed. It's an additional $325.00 charge here doubling the cost. Ruins the relaxing almost spa feeling I got from my previous dental visits. Actually considering driving back to my previous dentist in Nashville.

After posting my original review, the office reached out to me directly by text and also contacted…read morea former colleague of mine, asking if they knew me. I was very uncomfortable with that outreach. Additionally, the office responded publicly to my review disclosing the date of my last visit and calling me "rude." I want to be clear that my review is based on my experience: I went in for a bonding procedure for a chipped tooth, but both of my front bottom teeth were filed down without clear communication or consent, leaving me very unhappy with the outcome. The way the practice has chosen to respond since then has reinforced my concern about their professionalism.

Highly recommend! This was the best teeth cleaning I've ever had, and the dentist was incredibly…read moreknowledgeable, thorough, and down-to-earth. I found Lineberger after I left Pearl--another practice in Charlotte that seems to have hygienists with sales goals and dirty white decor--gross. Instead, the Lineberger team was honest, didn't recommend work that wasn't needed, and they genuinely seem like happy people who enjoy their work and want the patients to feel comfortable and appreciated. My only regret is not coming here sooner!