So kind and helpful. Timely in all areas! Beautiful job on my floors for the third time now…read more Many years of working with Dennis and Debbie!

If I could give this zero stars and still write a review I would. First, I showed up on a Saturday…read morearound 11 am and there was no one around. I came across a man there and when he finally open the door asked quite rudely "Can I help you?!" I asked if they were open that day and he said no and then I asked what the hours were and he begrudgingly told me Monday through Friday 8-5. I said thank you and left. On my next day off work during their open hours I returned with my husband to see if they could help our situation. The lady there at the time was very kind and nice. We told her that the former owners of the house had replaced the flooring with their product in the spring of 2019. We bought the house at the end of 2019 and shortly thereafter started noticing a couple boards popping up. It wasn't too long after that when the entire flooring across the house was popping up and buckling and chipping. We wanted to know if they would be able to do anything about it. I sent them pictures in email and she said she would have the owner call us later that day when he got back. He did call later and said that it sounded like they were installed too snugly under the baseboard but he would come out after 10 am the next day to look at it. We said that sounded good and we appreciated it. That night we busted our rear ends making sure he would have unfettered access to the flooring. The next day, 10 am rolled around...11 am rolled by and then 12 pm ticked by on the clock until finally my husband received a call at 1:22pm from the owner. He was very confrontational from the start by asking "Are you at the house?!" My husband replied "I have been here since 10 am like you said yesterday." He then said "I SAID I was going to go out and start my rounds at 10 o'clock." Then he told my husband "I'm not going to come out there I'll call the rep that installed it and have him give you a call, I know him." The conversation just degenerated from that point. He was very hostile towards us as potential customers. We just wanted someone to come tell us what we needed done, and how much it would cost to do it. We had planned on purchasing better material from their store and even having them install it. Despite the fact that this material was supposed to have a 20 year warranty on it and was already falling apart. He proceeded to tell my husband that we should have told someone when we first noticed it, but then in the next breath said that they weren't really working that much during COVID. My husband explained that I was an essential worker during COVID and couldn't get out to go places other than work and home because I had to make sure I was able to work and he couldn't go out and bring something home either. Even so, by his own admission they weren't even at work but according to the owner "you still should have let someone know." For a customer service based organization, you treat your potential customers like crap. We will never bring business to this establishment ever again and furthermore, this review will be cross posted at every opportunity possible because I don't think anyone should have to go through what we did. This business should really reconsider their practices if they expect to stay in business. I will also be sure to share this information with my entire military community.