I am thrilled with my new floors! From picking out my selection to working with Kevin and his…read moreassociates from start to finish... I could not be happier. It is apparent how well they know they are doing because my floors are perfect ...Above and beyond. They have an extensive selection of all types of flooring, very good quality. Excellent workmanship. We used vinyl strip tiles throughout as well as carpet in two bedrooms. Great value for the money spent. Thanks again

Extremely happy with flooring demolition and tile installation. Family owned business with over…read more 30 years of experience. Kevin is a true professional who prides himself as true craftsman.

Steve Hall put new flooring in my house a year ago. We had a leak in one of the bedrooms that…read morepartially affected our new flooring. I called and spoke to Darryl to see if they could replace the damaged flooring. He checked with the manufacturer and found they had changed the locking system for the panels. It could no longer be matched. I got a quote to replace the floor in two rooms and hallway. It was more than the original flooring cost. So I had another company give us a quote. It was for similar flooring and much lower. When I filed a claim with my insurance company they said I needed an ITEL report from the flooring company I had purchased the original flooring. I called Steve Hall and spoke to Darryl again and i asked for the ITEL report. He said since I went with a different company he would not take his time to get if for me and hung up on me. That flooring came from Steve Hall and Darryl was the person who told me he could not get replacement flooring. I do believe it was very unprofessional of him to refuse to help me and then to hang up on me. I was a paying customer who experienced an issue with the floor they put in my house. But since I did not go back to get the replacement floor from Steve Hall, I received less than professional customer service.

We were referred to this company by family members who had a positive experience, but unfortunately…read moreour experience did not meet the same standard. The initial estimate went well, and we were assured the job could be completed professionally, including installation of new baseboards (painting was not expected). The young lady in the store that helped me when looking at flooring was wonderful as well. However, issues arose during installation and after that highlighted gaps in communication, workmanship oversight, and customer follow-through. On the day of installation, the crew arrived unprepared for furniture removal despite it being clearly listed on the invoice, which resulted in unnecessary confusion and my husband having to assist before returning to work. The crew's demeanor was noticeably standoffish, and there was a lack of clear communication throughout the process. The flooring itself was installed, and to be fair, the quarter round was corrected and properly flushed to the door jambs after we raised the concern. However, additional finish issues remained. The door jambs had been cut too high, leaving visible gaps that were initially suggested to be addressed with caulking. A later attempt to correct this using wood filler was poorly executed, left residue on the flooring, and still did not bring the area to an acceptable finished standard. The crew left the home without notifying us or completing a walkthrough, despite being asked to do so. Follow-up occurred only after my husband raised concerns. When the estimator later came out, there was no acknowledgment or apology for the issues, and responsibility for the workmanship was minimized rather than addressed. We also had to specifically request written confirmation of both the manufacturer warranty and the workmanship warranty, rather than this being provided proactively. At this time, we are awaiting the written workmanship warranty and manufacturer warranty documentation and are monitoring how the remaining workmanship concerns will be addressed under that warranty. I will update this review if further contact is required or if these warranty matters are resolved appropriately. While the job was completed, the lack of quality control, accountability, and customer care shown by Daryl and his employees makes it difficult to recommend this company based on our experience. I was really hoping that this transaction would have went differently because we do have plans to complete flooring in the rest of our home. Update: Today, my husband went to the office to submit a cashier's check to pay the remaining balance on our account. Unfortunately, the interaction was met with deflection and a lack of professionalism from both Daryll and the front desk staff. This further highlighted an ongoing breakdown in communication and organization. At this time, we still have no clear guidance regarding the Mohawk manufacturer warranty for the flooring, nor have we received a written explanation of what the workmanship warranty covers beyond the brief "2-year warranty" notation listed on the store receipt. As paying customers attempting to close out our account properly, we expected clearer documentation and more consistent communication, not a "Oh you don't need that we have been around forever," when asking for a warranty description in writing. Again, based on our experience, I will never recommend them.

I highly recommend you avoid purchasing anything custom from Mizells. I'm extremely disappointed…read morewith the customer service, or lack there of.

they switched the padding on the carpet I bought and didn't say anything to me. I saw the padding…read moreon the installers truck and raised the red flag. the sales person came to the house and told me they couldn't get me in the carpet without cutting the cost of the padding. ok that was all well and fine if they would have been up front and told me. they had the cheaper padding on the quote which of course I didn't notice. no words or apologies could repair the trust

I would highly recommend J W Tile and Design for all of your flooring needs . Great service from a…read morefamily owned and operated company. Great people and very professional .They really impressed us with the floors they did for us .

From the owner: Here at J.W Tile & Design LLC our employees strive to satisfy each and everyone of our customers by…read moreproviding homeowners and commercial buildings with precise, detailed, modern and very professional flooring, showers and more! ^ Less