The company came highly recommended and they definitely lived up to their reputation. The guys were SO Honest and extremely helpful when I visited with a trailer hitch emergency AFTER the company that had installed the hitch was not responsive. They went the extra mile and beyond. Everyone take a lesson from my mistakes and don't do what I did - visit Trailer Masters FIRST for all your trailer hitch installation needs. read more

The rudest woman sent us away with our trailer needing repair. She grouched that she had no help and her current employee (who will probably run fast and far from her attitude) can't handle the work. That would've been understandable if she had not been so rude, nasty and down right trashy (all while trying to sell another poor sap a trailer). We all have bad days and issues with not having enough help, lady. Try not to ruin your customer relations over it. We won't be back. read more

Prompt service as we ordered a bicycle rack hitch just before the January, 2025 snowstorm and they had it in two days and installed it flawlessly. Nice waiting area with historic and amusing signs most of which are for sale. A good experience! read more

The issue with this store is the owner has no idea what goes on in his store. i had an appointment for trailer repair. I was informed would be completed next day. i said that is great call me and I will pay for repairs pick up Friday morning. i was told you pick up same day completed or charged storage fees. I informed never heard of same day or storage fees. I was told they do not care and was very rude. The sad part is the two employees stated I was yelling. i never yell and find it horrible that a dumb policy is covered up by incompetent employees. Sad part is the owner is mayor of same village as me. He will not even discuss this without threatening people. read more

These guys were great. We had a broken spring and some other problems while traveling and they took care of it right away. Thanks for all your help, it's very appreciated read more

Retracted previous review as Paul at trailer masters got ahold of us and made things right. Appreciate and respect the effort they made to get us back ok the road. Thank you! read more

Trailer Masters - Trailer not clearing boat - Trailer Dealers Near Me - Springfield, Illinois

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We dropped in with a fifth wheel trailer where the trailer brakes didn't seem to be working. The friendly and knowledgeable staff quickly diagnosed and thoroughly explained the problem and quickly got us on our way. Highly recommend! read more

Extremely helpful with our minor issue! Took us as a walk-in and fixed our problem while we waited. Definitely recommend this place!

My pop-up camper had a bearing go bad on it. I didn't have time to do it because of other projects I was in the middle of. I took it to trailer Masters hoping to have it fixed. They told me they would have a look at it by Thursday. I get a call and they said they had to put a whole new axle on. Now I was contemplating whether I wanted them to do it or not, but memorial weekend was coming up and I would rather have it done. I told them to go ahead and do it they said it would be done by Thursday. I show up today (Friday)and the camper is up with the axle removed, everyone sitting around waiting for the day to get over with. Problem is, nobody ordered the axle and it won't be here till Tuesday, which is after memorial weekend, and now my whole weekend is ruined on a job that I could have done a week ago. I knew I should have just ordered the axle and did it myself. Most likely I didn't even need the axle, but was just up-sold. I will be there at opening Tuesday sitting there until it's done. read more