I walked in today without an appointment and was instantly ushered into a lovely quiet room for a…read morequick and very gentle brow wax. I've never had one that hurt so little before. The stairs leading up to The Beauty Spot do feel a little bit dodgy, but once you get inside, it's a totally different world. Very tranquil, and some of the friendliest staff I've experienced.

I had a lash lift here and was terribly disappointed by the results. I have had this done before in…read moreSirens and the result was beautiful. In miracles I came Out with hard and spiky looking lashed all clumped together like spiders legs, it was very upsetting. I hope once I can wash my face the glue or adhesive comes off. AVOID a lash treatment here.

Went for a brazilian wax and shellac manicure. The brazilian took 45 minutes to complete and the…read moreshellac chipped off in a week. Will not return here.

I booked an appointment for 9am on a Saturday morning for a blow dry as I was attending a wedding…read more I arrived at the salon just before 9am to be greeted by a customer wearing a gown and wet hair telling me someone would be out shortly. A few moments later a lady (I assume one of the stylists) came to the reception desk to tell me my stylist had cancelled and they wouldn't be able to do my hair. I asked why she didn't contact me only to be told "well she only rang in this morning so I didn't think it was worth ringing you." I explained that I was due to attend a wedding and had little time to start ready only to have the stylist shrug and stare at me until I left. No apology or suggestions of an alternative salon or stylist. I hope this member of staff isn't reflective of the salon as a whole however I won't be risking finding out. Unprofessional and unhelpful.

First off, I want to state that the Yelp map is wrong for the location of this salon. It is…read moreactually located in Durham City Centre in the Prince Bishop Shopping area. Second, I want to say that if we could give half stars Toni & Guy would actually get a 4.5 from me. So, I had been putting off getting my hair cut for a very long time. Like over a year long. Walking by Toni & Guy today I decided it was time. I made an appointment for the same day and had a 5-minute consult with a stylist when I first came in. Came back a few hours later for my appointment. For the record, Joanne is a really great stylist. I have very difficult hair: thick, long, very wavy and just fussy. She managed it with no problems. She listened to what I wanted and my cut turned out even better than I had hoped (which never happens with my hair). On the down side it was a fairly spendy cut (36 quid plus tip), but Im a firm believer that a good haircut is like a good pair of jeans: well worth it.