I'm a physician and I don't get the bad reviews. I've been around a long time and to me this office…read moreis the way medical offices used to operate. She's an old fashioned family doctor that as a medical professional I find completely competent. There's APA there or an NP by the name of Michaela who is just as sharp. Extremely thorough and knowledgeable. She caught an issue on my high blood pressure meds that no one in the last 15 years has caught and by simply adding something to my meds it dramatically helped improve my blood pressure. I've read comments about not returning phone calls. She's called me twice already on some lab work. The first time she called Without me asking her to call she reviewed my blood work left me a voicemail. There was a issue with my fasting insulin which got me a little nervous I called back within 48 hours she rang me back and got me on the phone personally to address it. I asked her to create some new lab forms so I could have it tested again and she did it without question. I don't know what people expect from a doctor in today's world. There's the real world and there's the hypothetical world In the hypothetical world the Doctor will spend an hour and a half with you and find that every single issue that is of concern but in the real world to be able to survive financially a doctor cannot spend huge amounts of time with each patient and still stay in practice peter I ran a medical practice I could not spend any more than 10 or 15 minutes with each patient or I'd be out of business. Anyway this review is not about me it's about her Dr O'connor and her very excellent nurse practitioner Michaela. I have nothing but good experiences to say and I've been there 4 months now on three separate occasions. My refills are easy to do there's been no argument about running prescriptions for me I would give it a 10 out of 10. I'll add one other point that you might want to take into consideration when looking at these negative reviews. A doctor that has a six week to 8 week waiting list is a popular doctor, and he or she is a popular doctor for a reason. Think about that.

To me, this practice is dangerous. Read the newest reviews; 2024-25: 6 negative, 1 positive…read more Now make that 7 negative. When people take time to write about their concerns, that is a warning. This doctor may be competent but the practice is a complete mess. She lets an x-ray tech run the place because that person will be rude, confrontational and dismissive. So much for patient care. There are serious issues with professionalism, patient communication and follow up. There is no patient portal; phone calls are literally never returned; there is constant staff turnover and beware if you ever have to deal with the so-called medical director who is named multiple times in the reviews as in need of replacement. I second that. The doctor will not respond to calls or walk-in appointments. Even if your insurance covers it, they will not hold tele-health appointments until you put in your credit card number. What if you have no credit card or donʻt want the world to have your cc number when it isnʻt used? "Itʻs our vendor, we have no control over it." Change your vendor. This is health care, not profit care. The Physicians Assistant will not consult on the telephone. So either find a way to get to the office no matter how sick you are, or forget about it. When I did put in my credit card for the tele-health, the PA prescribed a medicine without noting that it was off the formulary. The co-pay cost me $430. The place is dark, dingy, completely unwelcoming and looks unsanitary. There is no written material to explain to new patients how to navigate the crazy way the practice operates. Staff are polite but depressed; check out Glass Ceiling to see what the staff really think about working there; it is not good. Find another doctor. This place is a nightmare.

My deepest condolences to the SCMP. I never had the pleasure to meet Dr Cheng but I was scheduled…read moreto meet him last week during a drop in visit (ended up meeting with another doctor on site.) My prayers & well wishes go out to you all https://www.nbclosangeles.com/news/local/laguna-woods-church-shooting-victim-john-cheng-doctor/2894691/?amp

I spoke with a young woman named Ophelia while trying to reschedule a missed appointment…read more Unfortunately, the interaction was disappointing. Her tone came across as dismissive and unnecessarily confrontational, and I was surprised when she asked why I had an attitude after I simply inquired about rescheduling? After reading other reviews, it appears this may not be an isolated experience. It's concerning that someone serving as the first point of contact for a facility dedicated to providing comfort, care, and healing would leave patients feeling unwelcome. Honestly it's embarrassing!

Excellent Primary Care Provider!…read more The entire team is friendly and efficient. Dr Chang is very knowledgeable regarding all health guidelines based on the latest evidence. He's very open and collaborates with his patients to achieve optimum health outcomes. He's also cognizant of insurance coverage challenges and advises what tests or procedures might result in out of pocket costs. I highly recommend Dr Change to all my friends and family.

I will admit that I have never been one to keep up with my personal maintenance and I haven't been…read moreto a physician on a regular basis since I was in the Marine Corps which was 25 years ago. My new employer charges an extra $50.00 a month for my insurance if I don't get a yearly physical, but their spin is I get a $50.00 discount every month for seeing a physician once a year. Within the last year, Dr. Chang has moved to a new location ( https://bit.ly/31vpBEP ) which is near the corner of La Paz and Moulton Parkway in Laguna Hills. The space is nice for a doctor office and it is reasonably close to my home. The reception desk ( https://bit.ly/2J7YCbU ) is just inside the entrance and waiting area has a decent amount of seating. Once you name is called, the first step is getting your vitals ( https://bit.ly/2qw3CRv ) taken before you are walked to examination room. First time I had an appointment with Dr. Chang was three years ago and most of his criticism had to do with me looking like a human version of the Stay Puft Marshmallow Man. I managed to put on a few more pounds before I became disgusted with myself and lost over 80 pounds in about 6 months. I went for a physical exam because I was having some digestive distress and I guess I was due for a visit because it had been several years between examinations. Dr. Chang did listen and conducted a thorough physical which included the thrilling prostate exam. The first time he did this exam I was like "Oh, my God!" He replied, "I am just putting on the glove." On my most recent visit during the exam I moaned another doctor's name. Don't do that! "Who is Dr. Jones?" "You're the only one!" Some time in the future I will upgrade to the endoscopic examination which is more commonly known as a colonoscopy. For those not familiar with the procedure, you are put into a twilight sleep while a long, flexible tube with a tiny camera on the tip is inserted into your rectum. The camera is guided through your entire colon which basically makes you star of your own Discovery Channel special (I hope they get my good side). If Jacque Cousteau was still alive, I would definitely want him doing the narration: "Slowly, we are going up Rohlin's colon. Up ahead a steak he had in 1988." On my latest visit, I received a fist bump for the weight loss, but Dr. Chang did mention some sun damage on my head and reminded me my shiny head isn't a solar collector. We briefly discussed my diet (which is atrocious), but since I don't smoke, rarely have caffeine or alcohol and not really a fan of narcotics, I am allowing myself a vice. The lungs sound really good and my vitals are excellent for someone in my age group. Rohlinism: If you don't enjoy your vices, you should find some new ones! The only thing I messed up during this latest visit was forgetting to fast which meant I couldn't get my blood drawn ( https://bit.ly/32Id9CQ ) until the following Friday. The technician who took my blood did it right the first time and the whole procedure was over in less than five minutes. I don't have large veins, so it can be annoying at times because technicians from time to time miss my vein. I like Dr. Chang and his staff which is a good thing since I will be seeing them at least once a year for the foreseeable future!

One of the worst medical facilities and billing experiences I've ever had. My doctor made it sound…read morelike I had to schedule a quick follow-up--just a few minutes on video, just 2 days after my in-person physical--when it turned out there was no medical need for it. Then One Medical billed that short video visit at a higher rate than my full diagnostic appointment (literally double $). Their billing team gave me conflicting explanations for months and still hasn't provided a clear, itemized bill. I keep getting "past due" emails even though the charge is under insurance dispute. Completely unprofessional and frustrating nightmare kind of experience. Don't waste your time or money!

The staff was friendly and efficient. They greeted me with a smile…read more I felt better right away The nurse and doctor were kind and knowledgeable I would rcm this place

CANNOT GIVE NO STARS. DO NOT GO HERE! This practice should…read morebe shut down! We have filed a complaint with Kaiser. SO many issues but most important- office called us and said we needed to come in immediately, my husband had a chest xray the day prior. We went in immediately to be told he has a spot on his lung and needs a CT scan. When i asked what it could be the 'Dr.' (asian male) was so rude and uncaring. He replied 'I dont know' and when I asked again, what are the possibilities he said 'I told you I don't know.' We were/are worried sick, WAITING AND WAITING FOR THE KAISER REFERRAL AND WONDERING A MONTH LATER WHY IT STILL HADN'T COME THROUGH. FINALLY, SINCE THEY DO NOT ANSWER THE PHONE WE WENT DOWN THERE. They claimed to have sent it, said, 'we are sending it again, this is the 3rd time.' Kaiser claimed to have no record of anything being sent. COME TO FIND OUT IT WAS BEING REJECTED BECAUSE THEY WROTE THE WRONG MEDICAL RECORD NUMBER!!!!!!!!!! COMPLETE INCOMPETENCE!!! AND THEY DID NOT EVEN APOLOGIZE!!!!! DO NOT GO HERE!!! not to mention a leaky roof, it is dirty, they do not answer phone, they do not put through other referrals, they say they will, and they only take co-payment "exact change cash" - SKETCHY!!!!

Gone missing. I've been leaving them messages for the past week to renew a prescription. No…read moreresponse. Time for me to find another GP.

I Very very displeased with DR Ken Iwaoka's work and lack of knowledge or attention to what's going…read moreon. I brought my baby in because he had a bad accident (burn) on his hand. He was very nonchalant about it making jokes the whole time. He acted like it wasnt a big deal and sent us home with a band aid and said he will be fine. Not feeling comfortable with his attitude and overall medical analysis and advice, we took our baby for a 2nd opinion and thank god we did. His lack of medical knowledge could of led my baby to mucj worse including permanent damage. He has no business being a doctor based on our experience.

Experience with Dr Ken Iwaoka was very bad. He had that I don't want be here attitude from the…read morebeginning. First, he was not paying attention to what I was saying? (for a suspected meniscus and acl tears, he wanted me to have an xray at urgent care) He was not pleased when I said that I dont want to expose myself to a radiation now and later with MRI. Second, he kept asking me, if I saw an orthopedist before. I told him that I did, but I asked him NOT to refer me to that specific orthopedist (see my review for Dr Richard Lee). In a few minutes Dr Ken Iwaoka brought me a referral letter to that specific doctor!!! I thought it was a misunderstanding and asked him to refer me to someone else. His attitude changed for the worst. He started sarcastically telling me that I did not ask him that earlier. He tore the referral letter he had in his hands, told me that I should see my PCP for referrals and walked out of the room. Wow, just wow. So inpatient and rude, terrible bed side manners!!!

My doctor of many many years has moved on leaving me to find somebody new and through struggling to…read morefind somebody I found Dr. Thompson, who is the nicest man on the Earth and I wish I would've found him years ago easy to talk to didn't wait long his nurse was also very kind.

Dr. Patrick Thompson is an excellent doctor so thankful to have him as my primary care physician…read morethe facility is exceptionally clean and there's never a long wait time and the nurses and the office staff are always so helpful and caring

Not sure the other person's experience buy I've been with this practice for around 10 years. I can…read moretext my doctor at just about any hour of the day or night and get a response, get medications called into pharmacies, schedule bloodwork, office visits, etc... He also handles Iron infusions for me, deals with specialty physicians, and has gotten me into a ortho when the best I could do was 2 months out. It's not cheap, but it's by far the best care I have ever received.

This concierge doctors office seemed like the real deal. Unfortunately their performance leaves a…read moregreat deal to be desired. I was sent a different patients visit and test results after my first visit, not a start to inspire confidence. I only received part of my own lab work so goodness knows where the rest ended up. They promise to set up physical therapy and exercise regimens but there is no follow-up and nothing happens. Their doctors are supposed to be on call and available to concierge patients through phone and text but it is extremely difficult to get a call back, and the office staff seem to go out of their way to be unhelpful. Calls are not returned, information is not passed on to physicians, and the entire office seems confused. They refer to themselves as a concierge practice but essentially have no idea what that actually should be. Front office staff seem nice but follow up and response is awful. Doctors get impatient with patients because they are being told by office staff that information is being sent out when it actually isn't, and the doctors don't seem to have the time to follow up on anything. A concierge practice that keeps you waiting for two months for lab results, repeatedly telling you that the lab hasn't sent them over when you know very well that Quest diagnostics have results back in a couple of days. Office staff will also tell medical staff that results have been sent out and that patients are somehow mistaken, leading to extreme frustration at the patient level. Doctors seem knowledgeable but are clearly too rushed with too many patients and a very poorly trained support staff.

I had a good experience here today and I want to thank Darlene for doing my DEXA screening and…read moreJeralyn for doing my mammogram on Wednesday, 4/22/26. Thank God everything is normal! The cellphone reception sucks here but the staff is great and they are very efficient and wonderful

I had the first appointment of the day with my PCP. I was told to arrive 15 minutes prior to the…read moreappointment, which wasn't hard to do since I live nearby. However, my PCP was 20 minutes late. Traffic, I guess. I actually heard her come in so she wasn't just sitting in the office somewhere. I like this office for convenience but if I'm expected to be early, I at least expect the doctor to be on time, especially if they are only spending 10 minutes with me. I was there for my annual physical exam and was told to undress even though I wasn't there for a well woman exam. I do a well woman with my OB/Gyn. Well, it would have been nice to know I didn't need to undress completely. Needless to say, I was examined and then I was given a referral to a specialist when my request for additional testing was denied. The specialist would need to order the additional tests, according to my doctor. I left with my lab order for bloodwork a little miffed that I had to make another appointment but such is the state of the healthcare system these days.

The other day I was looking for a same day urgent care for a swollen gland and was surprised to see…read morethere was one right down the street from me that was within my medical group. Sadly they will not have same day no appt care after April 20,2026. Service was good and the doctor I saw was very attentive. I'm

I hadn't seen a doctor for myself since my son was born -- he's now 5 years old -- so I was a bit…read morenervous finding a new primary care doctor. I know some people may hesitate because Dr. Shin is newer, but my experience with him was absolutely excellent. Before my first visit, Dr. Shin had already reviewed my medical history, which saved a lot of time and showed how thorough and caring he is. I came in for a physical and full blood work, and as soon as I checked in, Dr. Shin personally came to the lobby to ask about my concerns and what I wanted done. By the time I was in the exam room, everything was ready -- very organized and efficient! During the appointment, he listened carefully and offered thoughtful solutions before even mentioning medication. I really appreciated that he focuses on the root cause of issues, not just symptoms -- a true example of great osteopathic care. My lab results were ready within a few days on MyChart, with detailed comments from him explaining everything. Dr. Shin is an outstanding, compassionate, and knowledgeable physician. If you're looking for a caring primary care doctor who truly takes the time to listen and help, I highly recommend him!