I placed an order and paid for it in April 2025 for a O2 concentrator maintenance kit and have…read moretried on numerous occasions to contact the company. Phone is never answered and I got no response to an email that I sent enquiring about where my order is - maybe with a bad review somebody will get back to me! Marci S

Kevin went far and beyond what I expected. I received better information from him then I did my…read moredoctor. This is service you just don't see anymore. I live in NJ and there are probably hundreds of stores from where I live to where they are located, but with the service to the information he gave me that is priceless. They even have great pricing and even throwing things in my order to try at no cost, I can promise you that whenever I need anything they can supply me with, I am ordering through them!!

The clerk was awesome! Helped and suggested items. Only down side is there hours are limited and no…read moreweekends.

My wife needed a scooter to help her get around so we bought a golden scooter from these folks. The…read morewomen that helped us was very helpful and knowledgeable about the product. We payed their price $1900.00 for the scooter. About one week after we bought it my wife wanted to try it out so I fully charged the battery and she took it for a spin around the block in our neighborhood. Everything was great and she loved it. The net week the rains came. After that my wife's cancer took a turn and Hospice was called in. So her new scooter ridden one time was no of no use. I called the store and spoke with the women we bought it from to see if they would take it back she said no. I said I don't expect a full refund just some of it back she said they couldn't take it back. I don't remember a sign that said all sales final. I said ok and hung up. I thought it was a very sorry way to do business. I wouldn't buy from them again. That's why the 3 star rating other wise I would have given a 5 star.

I thought I would give this company a try being that they are family owned and I like to keep my…read morebusiness local. I am looking to have some orthopedic insoles made and have called over a half dozen times and have yet to receive a return phone call. Every time I call I am told that the gentleman that handles this process is either at lunch or away from his desk. I have left messages with my name and phone number on voicemail and with office personnel every time. Again, I have never received a return phone call. If you were looking for a company that provides customer service this is not the place. Apparently they are only interested in providing CPAP services. I would highly suggest that you find another company if you are looking for medical supplies and customer service. I would not recommend this company to family and friends.

Great; although they were unwilling to sell me a CPAP machine without a prescription, I believe…read morethey are a good company staffed with professionals.

My 94-year-old friend bought a walker from Physicians Home Health Superstore. When one of the…read morebrakes needing tightening, they fixed it for free and showed me how I could easily tighten it by hand if I ever needed to in the future. They were very helpful and made the adjustment in a short time while we waited. We're grateful to have a store with such a wonderful staff in Gadsden! -- Anna Mullin

From the owner: We realize that aging and unexpected life events can be very stressful on both the patient and…read moretheir family. We're here to assist you with insurance coverage information & medical equipment solutions as your needs change. We have a retail store front in downtown Gadsden with many products on display.

Service was good selection and great variety in the value was reasonable. The staff was friendly…read moreand professional.

An amazing resource! I've probably driven by this store a hundred times and never knew it was…read morethere. I've never been so excited to find a store as I was to find this one. I was desperately searching the area for a place selling compression hose but was having trouble finding one. Not only did they have what I needed now I know where to go for everything I need in caring for my disabled family member. No more waiting for days to get something shipped to me. Thank you Family Medical Supply!

Read the reviews before using MSI. They did a "bait and switch on me". I order 1 mask, they sent…read moreand BILLED me for 3 masks. When I called to see about returning the 2 masks I didn't order, they said I did because the note said VERIFIED so I had to pay to ship them back. I told the agent that I didn't agree to 3 masks, only 1 masks she told me since the note said VERIFIED, I had to pay to ship them back no matter what. So essentially, the person who took the order lied about it being verified and they can ship you whatever they want and its up to you to either pay for the extra stuff or pay to fix THEIR mistake. Needless to say they lost a customer and when I order a new CPAP machine in December it WON'T be with them.

Worse customer service ever! Everyone has to take lunch at…read moresame time. One employee shows up at 12:58 and locks door not letting you at least have a seat, which I requested. People that have breathing problems or handicapped needs to sit, not be made to walk back to your car! Which door was not unlocked at 1pm! All I needed was for her to make a copy of new insurance cards. Hire people that appreciates their job and cares about customers!

Great showroom, Great Staff, World classread more