I've been using TFW Rail much more lately, and I'm pleased to report an improvement in both service and fair prices, they offer the cheapest tickets between Manchester Piccadilly and a few small towns (generally a couple stops away) including Wilmslow, I also like how their main platform at Manchester Piccadilly is so easily accessed from the car park/Metrolink compared to the other stations, so you don't always have to pass through the main station to get there.
A lack of consistency between trains does make planning travel difficult, especially as you don't know what type of train you're going to get ahead of times, I find the new trains quite comfortable and the older trains quite the opposite, so it is pot luck.
I have noticed less staff going up and down the trains such as with a trolley, presumably down to reduced services due to the ongoing pandemic.
TFW Rail is going to have a lot of changes lately including being renationalised and taken control of again by the Welsh Government as well as funding to help improve, which I hope will improve the quality and comfort of the trains and the speed however possible, but the latter does seem to be the problem across many operators who are restricted due to having to apply for routes and meet them in some form of another.
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