We've had TRASH PRO'S for almost 5 years. The first 4-1/2 years were uneventful. Trash had alway been picked up on time (Mondays, between 0900-1000). And, on the occasion that we had more than just one trash can, there was never an issue: we set the extra refuse and garbage out, and it magically disappeared.
However... the past 6 months have been nothing like the previous 4-1/2 years.
Our trash cans are left in the middle of the street after they are picked up. If they are "too heavy" they are not dumped at all (they are on wheels and the type that are designed for their automated lift - it's not like they have to pick anything up!). Twice I have been outside when the guy shows up and when he tried to leave the cans I called him out on it; he put up such a complaint that I opened the gate, came out on the street, and dumped the trash cans, by hand, into his garbage truck: AND I WAS SENT AN EXTRA BILL, ON TOP OF MY MONTHLY FEE, FOR THE WEIGHT OF THE TRASH!!!!. And, heaven forbid if a box is too large to fit in the trash can; it will be left and never moved, despite it being empty, or with very few broken down boxes in it. And, not the least of my complaints is that the guy has NO routine schedule of when he comes by the house; sometimes it's 0600, and sometimes it's after 12 noon - rarely the same. The garbage truck driver is rude, crude, disrespectfull, has a terrible attitude, and is as lazy as the day is long.
We used to have a woman "Trashman" - she was awesome. Polite. Accomodating. Always put the trash cans back next to the fence where they sit. She had a cheerful attitude. And, NEVER failed to dump our trash.
I have made several attempts to call them, but always get their answering machine. I made the mistake, I suppose, the first time I called, to leave a detailed message of my complaints. Now, I'm sure, my calls are being screened and I am being avoided. They don't have a website, or e-mail address, Facebook page, or any other way to contact them.
There are other options, in the area. If you are looking for a trash service, I highly recommend that you spend your hard earned dollar elsewhere. read more