Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it thus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before that Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you. read more

Jamie is the best! Always makes you feel comfortable and does amazing highlights. Love Trashy Roots ‍

I was recommended to come here by a friend a few months back, some of the best services I've ever received! The environment in the salon is very laid back and comfortable, they have a little coffee cart by the door for people who want it. All the stylists are extremely friendly and knowledgeable about what they're doing. I've gone to Cheyanne about three to four times now and have not been disappointed once! She's a very good stylist and knows exactly what I want as soon as we start talking, she is very easy to talk to and very understanding too! She is so nice and she will do almost anything to make you feel as happy with your hair as possible. This is the best experience I have ever had at a salon and I would definitely recommend her to anyone trying to find a stylist in town. read more

In the interest of full disclosure, I will say that yes, the owner of this business is the wife of my dad's friend, and the building is owned and occupied by my stepsister's husband. But hey, isn't this how it always works in small towns? Hell, I even played on the Trashy Roots dodgeball team at the local fair a few years back...had a target and the words "Big Trashy" on the back of a team shirt we had made. :P Even if all that weren't true, I'd still rate this place a 5. It's the kind of salon that Washington had been hurting for, in my opinion. The stylists are friendly and accomodating, the owner Alisha is down to earth and a real sweetheart, and my stylist Jamie is cool and knows my head of hair like the back of her hand. She is literally the ONLY stylist I've been to in the last 2 years that hasn't messed up my haircut somehow, and I've had about 5 in that time period. The best spot in Washington for a good precision haircut or dye job. Check 'em out downtown! read more

Trashy Roots Salon - Hair Salons Near Me - Washington, Missouri

Love this salon!!! I was in a pinch back in October and needed my hair cut and colored, my usual salon that I had been using was not able to get me in until Saturday which was not going to work out as I was out of town. I was able to call that morning and got an appointment that afternoon. Jamie was my stylist and was very sweet and patient as we tried to find a color that could wear while in uniform (I'm in the MO ANG and there are strict rules about hair color and styles). She was fantastic and the cut and color turned out great! I am getting ready to go back to have the color touched up and a trim before the holidays. I completely recommend this salon to anyone looking for a hair cut. read more

I really enjoy this salon and definitely recommend VALERIE for all of your color, cut and highlights. Great stylist who understands my tempermental naturally curly hair! read more