Rachel was WONDERFUL to work with. My husband & I changed our honeymoon plans last-minute and we…read morewere scrambling to find a new destination. I hadn't ever used a travel agent before, so I quickly jumped online to find a reliable one. Rachel was so attentive, detail-oriented, and extremely helpful. We chose Costa Rica and were able to still use the plane tickets we originally bought (just changed the location!). I had 1,000 questions since it was my first time booking through an agent, and she never once made me feel like an inconvenience or ignorant. She responded promptly to my emails, and even responded on the weekend! I can't say enough great things about her. We look forward to booking future vacations through VIP and definitely will be asking for Rachel again :)

I had been a happy member with Hotels dot Com for over 20 years, but now that it's been purchased…read moreby Expedia they became corrupt. The date changed for my event so Hotels dot Com/now Expedia said if I book it for the new date and they canceled the original date I would receive my refund. That never happened and I ended up having to pay for two reservations with an additional $150 and loss my earned credits; nothing was ever refunded as repeatedly promised even after they canceled the original reservation!! My family and I will never book with them again. They are now corrupt with Expedia. I truly recommend only booking directly with the hotels, which is much safer and more professional!! Happy and safe travels!!

Shelley did an amazing job planning our honeymoon! She made the entire process easy and…read morestress-free, handled every detail, and was always available to answer our questions. Everything went smoothly, and we were able to relax and enjoy an unforgettable trip. We highly recommend Shelley to anyone looking for a knowledgeable, responsive, and caring travel agent. Thank you for making our honeymoon so special!

Shelley planned the perfect trip for us to Playa Mujeres. From booking to the end of the trip, she…read morewas there with professional and courteous help, advice, and tips. Would definitely use her services again

Stephanie Is amazing. She is organized and will stay in contact and keep me updated often. If she…read moresees any thing that could make my vacation better or cheaper she was on it and getting me the best bang for my buck. If you want a great travel agent that will be there for "you" then she your person. Thanks

From the owner: We are a family owned & operated franchise located in Hutto, TX that is part of the Dream Vacations…read morefamily. We specialize in planning and booking vacations. We do it all, from couple & family vacations to large groups & destination weddings. There is NO COST for using our services and quotes are always free. We can save you money and take the stress out of planning and coordinating your vacation. Land travel, including all-inclusive resorts, Disney, Universal Studios, Sandals/Beaches just to name a few, as well as Cruises with all major cruise lines. Often, our prices are cheaper than what you will find on the supplier's website and are more affordable than most people think. Give us a call and we will get your dream vacation booked!

My family used Round Rock Travel to book a tour of Europe In 2015 and a trip to London for 2016…read more Dee Dee is so nice and always professional. Both trips went smoothly and were the PERFECT vacations. I have just booked a tour of Switzerland for 2017 for my Mom's birthday trip and we are so excited to get to see Switzerland again in depth. I love that I can pay a deposit and then pay the trip off in payments...like trip layaway! Round Rock Travel has been around a good while and its clear why! Give them a call to book your next trip!

We wanted to book an All Inclusive family vacation through them. I emailed them multiple times but…read moreno response. I should have read these reviews before ever reaching out. Not surprised they didn't get back to me. Poor customer service.

Teri is amazing !! She always supports you, We traveled to Europe with this agency, our experince…read morewas wonderful, Teri is fantastic! If you really want good service this is the right one! I would use it again !! Teri is AMAZING !!!!! I AM SO HAPPY WITH TERI !!! La experiencia con esta agencia fue increíble Teri es una persona maravillosa!! Si quieres un buen servicio este es lo que debes buscas !

**Full disclosure-my mom has been a travel agent for over 20 years**…read moreEndless Love? Endless Headache is more like it. I was attending a destination wedding and Teri Hurley of Endless Love Travel was the agent that the wedding couple chose to plan and book their wedding. The guests were not obligated to use Teri, but we were told that booking as a group would lower the costs for everyone. I'm not sure if it is inexperience or ineptitude on Ms. Hurley's part, but pretty much every guest that booked their travel with her had an issue and an Endless Headache. My problems was benign compared to most. When I use a travel agent, I expect full service, and that is not what occurred with Endless Headache. When I originally contacted Endless Headache, I let Teri know that I wanted to book my air soon, as that is the most volatile portion of the trip, price and schedule-wise and asked her to send me fares. Ms. Hurley made it abundantly clear that she prefers to communicate with via email. After my initial request, I was sent some generic documents and general pricing of rooms. She did not send me airfares. I emailed some questions and did not get a response for 3 days. Within these 3 days, Endless Headache apparently told the Bride that nobody had gotten back to her on booking. I certainly let the Bride know that I was waiting to hear back from Endless Love and was ready to book once my questions were answered. Ms. Hurley decided that she would make an exception to her email only rule and finally called to address my questions. I reiterated that I wanted to book my air soon and asked her to send me fares, as I was concerned about the fares going up. She did not send me airfares. Based on her many years of experience, I was strongly advised me against booking, as December is the busiest travel month, and therefore booking during December is more expensive. Let me point out that I wanted to book air in December for travel in April, not to travel in December. So that particular piece of advice based on her many years of experience doesn't even make sense. My gut tells me that Endless Headache was only interested in booking the portion of the trip for which she gets commission. She was unable to answer any questions about the travel insurance she was selling and sent me a lengthy fine-print document to read over instead. I went ahead and put down my deposit for the room and told her I wanted to book air soon. She said she would keep an eye out for good fares and let us know when prices went down. After a month, I hadn't heard from her and asked about air again. She was unresponsive and after several attempts it was clear that she was uninterested in booking air for us. She finally sent us some air options, but they were quite terrible-not only pricey, but had overnight connections. Cancun is 3 hours away, why the heck would I be okay with an overnight connection?!?! Her final email regarding air said. "go ahead and book it yourself." That is not professional or personalized service. By the time I ended up booking air myself (seriously, why even use an agent if I'm going to have to book everything piecemeal anyway?!?!), it had increased in cost by about 75%. Thanks for the great advice of waiting Endless Headache!!! I could go on for days about the problems I and others had, but I'd rather let them write their own reviews. I will however, point out the lowlights: 1. One couple cancelled the trip rather than deal any further with Endless Headache. 2. The Groom said that his sweet Bride had only cried twice during wedding planning, and both times were due to Endless Headache. 3. After one of the guests had put down his deposit, he arrived in Mexico with no room because Endless Headache forgot to book it. 4. One couple realized once in Mexico that their transfer documents had them leaving on the wrong date 5. Without exaggeration, every guest, with the exception of one couple, had an issue with Endless Headache.

Stopped in today to get maps and plan out a trip coming up in June and December. Melanie at the…read moredesk was supper helping. Hit a Texas map and maps for San Antonio and a list of attractions. Also asked for Trip plan to Gainesville GA With stops every 350 miles. They will have to send that to me. They are currently out of the Route 66 Maps and tours but are expecting them in soon. They will send them to me when they get them produced. Love the map in my hand not crazy about pdf's on a phone while I am driving.

We have been with AAA insurance for a few years now and we absolutely love them. Simon is our…read moreagent at this office, and he is the best. We love Simon and highly recommend him. We could not be happier with him as an agent. We use them for our cars and home.

I think they need to learn how to treat a customer. I was very unhappy with Trish or Tricia. I will…read morenever refer anyone here and I will make sure they know how hard it is to deal with you guys. Watch out here and do yourself a favor and deal with someone else.

From the owner: We are a Premier Travel agency serving Brides and Grooms, Families, and Discriminate Travelers who…read moreunderstand the value of personal service. We know that your time is valuable and our services allow you to continue taking care of what is important in life while we handle the details of your travel. 3D Cruise and Travel has over 25 years of travel industry experience and our travel agents believe customer service is priority. For those who like to do business in person we are located just north of Austin, in Round Rock, Texas.

While searching online for a travel agency on our Peru trip, Peru for less caught my attention with…read moretheir user and eye friendly text/graphics used in their website. Indeed, on how they managed well of their website, their service on-ground and online exceeded! The tours and guides speaks and understands English well, they were able to give great recommendations and educations to us about pertinent history needed. 2. The hotels were absolutely a great choice, even though we stayed at a budget hotel, it felt like it was not one. 3. Working with Selene as a travel advisor is a truly a wonderful personal experience, even though I didn't met her personally, it felt like she cared so much and that she response as soon as she could with great recommendations and timely information dissemination. Soon, when we get back I/we would personally look for Selene to be our Advisor. 4. I/we would definitely recommend Peru For Less! With a rating of 100/10! Everything was so smooth and coordinated. It really felt like a vacation for us. We didn't have to worry about anything as long as you follow their instructions. I as a truly elated customer would personally promote this company for the experience that we had.

Recently returned from an approx two-week trip to Peru (Lima, Cusco, Sacred Valley, Lima [again],…read moreNazca, Paracas) organized by Peru for Less. I'd done a cruise before, but had never worked with a tour company---have always been an independent traveler abroad. But for this trip, since we were traveling with a kid to a place we'd never been and had limited knowledge of---and were traveling with another family too---it seemed like a good option. Silvia was lovely to work with, as was the rest of the PfL staff as we organized our trip. The trip had a lot of moving parts, and we had a lot of questions and edits and ideas, and everything came together beautifully. The trip itself (once we got there!---the airlines were problematic but that's not at all PfL's fault!) was absolutely seamless---I mean it. At the appointed times, we'd walk to our hotel lobbies and the tour vans were always either waiting or arriving a moment later, right on time. We never once had to wait or worry. Our private tour guides were outstanding---knowledgeable, friendly (I mean, to the point of buying us local snacks!), charming with our kids, and spoke English better than most Americans do. Special shout-outs to Fabricio (in the Sacred Valley and again in Cusco), Peter (at Machu Picchu) and David (for the food tour in Lima). (Also our guide to the water-light show in Lima, but I'm afraid I've lost his name.) Hiroshi at Inkaterra was also great. Airport transfers were a breeze, hotel check-ins were simple... As far as PfL's arrangements went, I don't think we encountered a single problem. Professional and exacting. Thank you!