Shane Conrad
Is he…read morea good chiropractor? Sure, for adjustments he can help
Running a business and being good with customer service? Not so much, you should know you are not a client, you are his paycheck
Here's my advice. Don't get sick, and don't cancel your appointments, ever, regardless even if you're sick. According to Zoe the receptionist and Dr. Conrad, Dr. Conrad doesn't get sick, so even if you're throwing up and having diarrhea you're expected to still show up.
I have been seeing him since 2016. I have spent my fair share with him. I have seen 3 receptionists come and go in that time, and I'm not left wondering why anymore.
Here's what I've paid over time since I've been going to see him:
2016-$423
2017-$742
2018-$371
2019-$330
Total $1,866
All was well until I had some life emergencies and sickness come up.
To start, a few months ago around October 8, 2018, I had something come up and needed to cancel my appointment. I knew within 24hrs and attempted to call during normal business hours. No answer. I didn't leave a message because I wanted to reschedule and figured I would be able to call after lunch hours. I forgot to call until the day of my appointment after that initial call. I called the next day and canceled my appointment. I was advised I would have to pay a cancellation fee because I cancelled within 24hrs of my appointment. I came in to see him for an adjustment a few weeks later and told him what happened and he was willing to waive the fee as "a one time thing."
Super nice, right?
Well, flash forward to February 5th, 2019:
The night before my appointment I felt fine, no sickness, no nausea. At 3am, I woke up with a severe stomach bug. So severe I could barely stand and it was coming out of both ends. It's been a long time since I've been this sick. At 6:04am after finishing throwing up again, I realized I needed to call the office and leave a voicemail giving them a heads up that I wouldn't be able to make my appointment. I felt terrible, I was in bed all day with little to no sleep. There was no way I could've gone to my appointment, I also was unable to go to work. I figured that they would be understanding. I mean I've been going there for so many years, and I wasn't making anything up as to how sick I was.
A week later, I went in for an adjustment. I found out that I owed a cancellation fee by Zoe, the receptionist. She told me the following things "Dr Conrad doesn't get sick and you should've come in anyway." She said, "if you feel sick at all the day before, that you should call and cancel within 24hrs." She said, "if people were aware that the cancellation fee would be waived due to being sick, they would never be able to charge the cancellation fee." I was being treated as if I was lying.
I told her after all of this, that I wouldn't be coming back. She responded by saying, "let us know if you want us to give you a referral." (Jaw dropped here for sure)
I've spoken with friends and family they are all shocked and in disbelief.
I thought that this office had the atmosphere of friends and family. I've cancelled appointments in my past, most within their policy timeframe, besides these 2 appointments. I was a loyal paying customer and told friends and family how great he had helped me.
I'm no flake, I pay every time as well. I understand it's a business. But this isn't ethical to treat people like this. Life happens. I was never a no call no show. I always called.
I wonder now, if you're on the way to the office and have a car accident, is he charging cancellation fees?
If you have a heart attack or a family member suddenly dies, will you be charged a cancellation fee?
I understand you have to own up to mistakes, but was it my fault I got that sick? Mind you, after I was sick like this, my kids got it, my in-laws including 7 other family members got it. It was extremely contagious.
Read his response to Matthew Bryant on here. You'll get the picture. I'm sure I'll get a similar response.