I was really hoping this office would be a good fit, however it was not. Very bad communication and flat out ignoring my specific request. I made an initial appointment for a consultation, I have a para defect from 1998 that I have avoided surgery for and being new to COS I simply wanted an overall evaluation and professional opinion on the status of my pars and very specific metric in my way ahead. I asked for 1) the current status of my pars, 2) what exercises I needed to avoid to prevent more slippage 3) Ortho referrals due to my stage 3 pars needing surgery eventually. After my initial appointment I left with very little of what I asked for. May take away which I already knew, my spine conditions is bad, really and an it is unreal I am not in more pain and am so fit and capable with the status of it. Plus I had a 4 week treatment plan forced on me without ever Agreeing to it or even being told why I should consider it. Being that I have little to NO SYMPTOMS/PAIN. I chalk this up to poor communication and being rushed out due to Dr Conrad having another appointment right behind me. Next day: I had my xray updated to see how much my slip had progressed. I called the office to schedule a consult. I specifically asked for a 30-60 minute consult with NO TREATMENT. And to discuss specific recommendations on how best to prevent further slippage. Again my request were not heard. They scheduled me for a 15 minute treatment appointment. Beyond frustrated at how poorly this office listened to me. I feel Dr Conrad And their scheduling staff was not listening to me for exactly what I wanted/was looking for as well as for scheduling as I requested. I have not been to many medical offices where you say I need 1,2,3 and exactly 1,2,3 was not provided. Not only that but they added services you did not request or agree to. If you are unique and not looking for the normal ABC standard chiropractic care, I would look elsewhere ware. iMO my issues here were the MD was caught off guard with my request and when he realized he was as late to his next patient he abruptly stopped my appointment/consultation and rushed me out without providing the details I had asked for; vice letting his next appointment know he was running behind. Of note. My appointment was sked for 1pm and he did not come get me in the waiting room until 1:15. However was quick to rush me out for his next apt. read more

Shane Conrad Is he a good chiropractor? Sure, for adjustments he can help Running a business and being good with customer service? Not so much, you should know you are not a client, you are his paycheck Here's my advice. Don't get sick, and don't cancel your appointments, ever, regardless even if you're sick. According to Zoe the receptionist and Dr. Conrad, Dr. Conrad doesn't get sick, so even if you're throwing up and having diarrhea you're expected to still show up. I have been seeing him since 2016. I have spent my fair share with him. I have seen 3 receptionists come and go in that time, and I'm not left wondering why anymore. Here's what I've paid over time since I've been going to see him: 2016-$423 2017-$742 2018-$371 2019-$330 Total $1,866 All was well until I had some life emergencies and sickness come up. To start, a few months ago around October 8, 2018, I had something come up and needed to cancel my appointment. I knew within 24hrs and attempted to call during normal business hours. No answer. I didn't leave a message because I wanted to reschedule and figured I would be able to call after lunch hours. I forgot to call until the day of my appointment after that initial call. I called the next day and canceled my appointment. I was advised I would have to pay a cancellation fee because I cancelled within 24hrs of my appointment. I came in to see him for an adjustment a few weeks later and told him what happened and he was willing to waive the fee as "a one time thing." Super nice, right? Well, flash forward to February 5th, 2019: The night before my appointment I felt fine, no sickness, no nausea. At 3am, I woke up with a severe stomach bug. So severe I could barely stand and it was coming out of both ends. It's been a long time since I've been this sick. At 6:04am after finishing throwing up again, I realized I needed to call the office and leave a voicemail giving them a heads up that I wouldn't be able to make my appointment. I felt terrible, I was in bed all day with little to no sleep. There was no way I could've gone to my appointment, I also was unable to go to work. I figured that they would be understanding. I mean I've been going there for so many years, and I wasn't making anything up as to how sick I was. A week later, I went in for an adjustment. I found out that I owed a cancellation fee by Zoe, the receptionist. She told me the following things "Dr Conrad doesn't get sick and you should've come in anyway." She said, "if you feel sick at all the day before, that you should call and cancel within 24hrs." She said, "if people were aware that the cancellation fee would be waived due to being sick, they would never be able to charge the cancellation fee." I was being treated as if I was lying. I told her after all of this, that I wouldn't be coming back. She responded by saying, "let us know if you want us to give you a referral." (Jaw dropped here for sure) I've spoken with friends and family they are all shocked and in disbelief. I thought that this office had the atmosphere of friends and family. I've cancelled appointments in my past, most within their policy timeframe, besides these 2 appointments. I was a loyal paying customer and told friends and family how great he had helped me. I'm no flake, I pay every time as well. I understand it's a business. But this isn't ethical to treat people like this. Life happens. I was never a no call no show. I always called. I wonder now, if you're on the way to the office and have a car accident, is he charging cancellation fees? If you have a heart attack or a family member suddenly dies, will you be charged a cancellation fee? I understand you have to own up to mistakes, but was it my fault I got that sick? Mind you, after I was sick like this, my kids got it, my in-laws including 7 other family members got it. It was extremely contagious. Read his response to Matthew Bryant on here. You'll get the picture. I'm sure I'll get a similar response. read more

Great place. Always friendly and supportive. Personal with your treatment plan. They listen to you and treat. I came in after years of neck and back pain. With the fantastic chiropractic care and the Therapeutic massage, I am the closest to pain free that I have been in years. I highly recommend them all. Front staff is friendly and always happy to see you! read more

My name is Dr Nichole Freeman. I, myself, have been a practicing chiropractor for 7 years. However, this summer I broke my wrist and was unable to work. Despite months of various treatments and physical therapy, my wrist hasn't been the same since... Until I met Dr Shane. After evaluating and treating my wrist and forearm, I felt immediate relief! After months of being discouraged and feeling as if I may never be able to practice again, I had hope! It was very emotional as I am in love with what I do. Since his treatment, I have steadily been able to see more patients each week. Dr Shane, I (and ALL of my patients) would like to personally thank you! Words can not express my gratitude. read more

I have been using chiropractic care since I was 14 due to a massive spinal injury. As I moved around the country, I felt like I was constantly meeting chiropractors that treat patients like cattle... move 'em fast and on to the next. Dr. Shane has been the exception to the rule. He has always taken great care in listening to what hurts and making certain he addresses the pain fully. He is also the first chiropractor who didn't try to sell me on a $2,000 wellness "package" of a bunch of visits with no guarantee of results. He has always offered his opinion on how many visits I may need to repair one particular issue, and encouraged regular visits as needed for maintenance... but never required a contract. I believe he cares about my health, and wants me to be a client for life because he takes care of my health needs. If it were a grading system, he gets an A+++++++! read more

You will not be disappointed when you go to see Dr. Shane Conrad. He is an amazing chiropractor that will listen to you and take the measures needed to get you back on your feet and going again. Can't say enough about him! read more

Dr. Conrad is THE best!! I had never been to a chiropractor before so I was a little bit skeptical about the treatment. He really listens to you and addresses all of your problems. And he doesn't just adjust you and then send you on your way. He really wants you to get better so that he doesn't have to see you again. One of the best things about Dr. Conrad is that he takes different holistic approaches. He started out my treatment with adjustments and massage but it wasn't working so he tried acupuncture and I was pain free in about 4 weeks! Not only is Dr. Conrad great, but Colleen who works the front desk is so nice and remembered me after my first visit! Anytime I have a flare up, I can call and I can usually get in the next day. I will go to Dr. Conrad for as long as I can because his treatment worked wonders! I would 100% recommend him! read more

Best chiropractor ever! Dr. Conrad has been keeping me up and around for years. Fixes my big problems like lower back seizing up just this past week with dry needling. read more

Dr. Conrad is the best Chiropractor that I've found in the Colorado Springs area. He listens to his patients needs and puts a plan in motion to help them with whatever pain or problematic issues they are having. I've been going to him for over a year and I wouldn't go anywhere else. He does acupuncture as well. Call him today for a visit. You won't be sorry you did! You will begin to feel better and have a trusted professional on your side. read more

I've been getting treated by Dr. Shane Conrad for several years now. As a life long runner, I was heartbroken when my back starting locking up and I could no longer run. Dr. Conrad, through chiropractic care and acupuncture, was able to get me back on trail again. After living with pain for such a long time, was fantastic to be able to say I was back on the path to recovery and being able to enjoy working out again. read more

Shane is great at what he does. He's unlike other chiropractors who want you to keep coming back, he wants to get you better so you never come back. read more

I went to Dr. Conrad for a headache that had lasted several months. He took the time to sit down and understand the problem, and I felt relief after the first visit. Each visit he evaluates how the treatment plan is working, and customizes it. He truly looks at the whole picture, rather than just the symptom. He was able to completely resolve my headache in just a few visit. I would definitely recommend Dr. Conrad to anyone! read more

Dr. Conrad is a very nice guy, and I don't doubt that he can help people. However, in my situation, he didn't. I spent a great deal of money there as I did not have insurance. I saw him countless times starting out with severe lower back pain to the point I couldn't straighten my back. I went to him twice a week for a while then down to once then down to the break as his office was closed. During my time there, he performed manual adjustments that I would describe as pretty forceful compared to some other chiropractors. Regardless, I felt as if I was getting better, and that it was due to the adjustments and the dry needling he performed. What is frustrating is that I relapsed right as he went on vacation. No known cause, just immediately went right back to the place before I started with him. That was surprising given how many adjustments I had with him, and I did everything he said including at home stretches/exercises and the constant icing regimen. Now, since he has been gone, icing and rest has helped me get back almost to where I was before he left. That is frustrating because even though I think I should see a refund of at least half my money I spent there, I doubt it will ever happen as chiropractors never take responsibility for the fact that they might not be helping. They always find a way to blame the patient for a relapse. Usually it is because the patient is not doing the at home care, which in my case wasn't true. He is a good guy and if you believe chiropractic can help and have the money to throw at the treatment, then by all means try it and Dr. Conrad could be a good one for that. But be aware there are never any guarantees and you will always be blamed if it doesn't work, so you could be throwing your money away. read more