I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

The Colemans installed a new heat pump for us this month. I chose them due to the excellent…read moreservice I had received in the past. They were very professional and the communication was excellent. The unit was installed quickly and works wonderfully well. Their estimate was below other businesses in the area and I felt that they, being a family owned business, were more invested in providing exemplary service. Which proved correct. They supplied some extras and explained operation and maintenance as well as the warranty. I highly recommend this business for anyone seeking trustworthy, reasonable, and professional service.

This was my first time using Environment Masters. From the first time the tech arrived to do…read moreroutine maintenance to them coming to clean my system, all staff were very professional. Every employee I spoke with from the technicians to the office staff have been very nice. I look forward to working with this company. Up front pricing and they explain everything in detail!

I had my circuit broke since last week and I've got no idea where to seek help. So I browse and…read morefound Environment Masters on Yelp. Called them and they said they will assessed the situation first and found out that we need to change the circuit. So I requested for a circuit change. They finish the job efficiently and the pricing was worth it. Thanks a lot.

They are a small business that has been around over 20 years and don't advertise…read more Performed warranty repair on my Generac standby generator. Excellent job and great customer service! Hired them to clean my water heater and the results were excellent! I noticed a couple comments on their and compared quotes to other certified establishments. They had the best rates and the quality exceeded expectations. Highly recommended!

Just used these guys for first time…read more Start by saying, Highway Robbery.... Service was fine but the fee - is a joke... Really high standard service charge. Parts cost mark-up 500% Plus hourly, which they added an extra half hour, I assume for tip. All for very minor maintenance that had already been partially completed by another HVAC company. ie. no investigation needed, no disassembly of HVAC, etc Everything laid out and all they had to do was connect 3 wires and re-assemble... So angry.... I do the service tech a huge favor and they rip me off.... Never using these guys again....

Done Right Heating and AC are incredible. Great work and honest advice. That's hard to find these…read moredays.

My tech was super friendly and coordinated with my tenant to get to my property promptly to inspect…read morethe AC leak. He was a very nice person. He appeared to do a cursory review, was on his phone laughing and chatting the while he was there (per my tenant) however his inspection did not find the source of the leak. I was told "the area is dry, nothing leaking here, and the drain pan is dry." The leak slowly continued as my tenant's AC was being used, which caused further damage to my ceiling. (see pic) The service call was not cheap, nor was the problem resolved. A subsequent company found the issue to be a blocked condensation line and they unclogged it. I really wanted a better outcome, but unfortunately, it's now costing me even more as the damage is worse.

Coolink put an heating and AC unit last year 12/6/19 Worked perfectly then it's a little cool at…read morenight now (fall nights) you turn on the heat and the noise was unbearable call/ text the owner said someone would be out Friday no one ever showed call/ texted since no one showed up and could not get anyone to respond! I have a year warranty!

From the owner: Commercial & Residential Sales and services of all makes and models of AC and Heating equipment by…read morecertified HVAC/R technicians!

Although quick to respond to after-hours phone call, it took the guy (Scotty) far too long to find…read moremy plumbing problem. He did finally locate and remove obstruction after fiddling with things for several hours. He specifically said on the phone that I would not be charged anything extra for after-hours, and the fee would be $100 per hour. So I hired him based on trusting his statement. However, when he arrived, driving a You Haul rental truck instead of a company vehicle, he did a "bait-and-switch" on me and said the boss lady said no, he had to charge $125 per hour instead of their "usual" $100 per hour, billed in 30-min. increments. But they were giving me a break by only adding $25 an hour more. I called at 8:30 p.m., and two hours later, he arrived. I specifically said, "It's 10:30 p.m. now. How long do you think this will take?" He said, "Should be way less than an hour, but we have a minimum one-hour charge." Believing the cost would be no more than a total of $125, I agreed to let him try to find the issue. Additionally, I was never told that the time started when he left the shop, and that would be $62.50 for him driving an estimated 30 mins., from Pearl to Madison. When I got the invoice, however, on top of already charging me $62.50 for the trip, he then tacked on another $20 + sales tax as a "gas and mileage charge." I considered that to be double-dipping and gouging me for more money. When I questioned the padded bill, he said that he "helped me out" by stopping the clock a little early or it would have been even more than $422.65 to find and remove a chewed-up washcloth and chewed-up remnants of a garment, both assumed to have gotten into the washing machine drain somehow. Truth is, he spent a lot of time talking, scratching his head of what to do, searching for a clean-out plug instead of quickly finding the issue as he said he could do (on the phone and again when he arrived, reassuring me that it would likely take far less than one hour). Even though he did find and remove the obstruction, for which I was grateful, I say that "we helped HIM out" by having the toilet already removed for much quicker access and also taking care of reinstalling the toilet ourselves after he left. Us doing that saved him a lot of work and time. No, I DO NOT recommend this company based on what I believe were false and misleading representations and price gouging me as a customer! Linda Wilson Madison, MS

I'm soooo happy I found this company! I called this afternoon with a huge problem (water would not…read moredrain from the bathtub or toilets), and it was taken care of quickly and completely! The cost was CONSIDERABLY LESS than the other two plumbing companies I spoke with told me they would have charged!!! Also... I have had a problem with one toilet for years...he told me how to take care of that,...I purchased the part and fixed it myself!!! I will be telling all the nurses I work with to call them! So nice to have someone who does what you need to have done without taking advantage of you!!!

King was classy from the get-go. He was quick to respond to my inquiry and called to confirm on…read morethe morning of our appointment. King arrived with Robert and Nathan in support. All were personable and knowledgeable. They tested and inspected our multi-zone system, educating me as they went. They gave an encouraging estimate to install AC into an outbuilding. They fixed the zone that was not cooling with a capacitor, all at a very fair price.

Customer Experience - Kingz Cooling & Heating Solutions LLC…read more My mother contacted her home warranty company after discovering water leaking onto the floor from the mechanical/HVAC closet. She called me and asked what I thought could be causing it. Based on my experience, my first thought was a clogged condensate drain or a failed condensate pump. The home warranty company dispatched Kingz Cooling & Heating Solutions LLC. During the first visit, the technician diagnosed the condensate pump as not working. I was on the phone with my mother during part of the visit, and the technician explained that it was a minor repair and that he would contact the warranty company for authorization and return with the replacement pump. Before leaving, he indicated that the HVAC system itself was operating. Because the condensate pump was not working, he asked my mother if she had a bucket that could temporarily catch the condensation until he returned. My mother instead asked him to turn the system off until the repair could be completed. The following day, the technician returned and replaced the condensate pump. After making that repair, however, he told my mother that there was now another problem involving the outside condenser/compressor. Naturally, my mother became concerned and immediately called me. At that point, I began asking the technician some basic diagnostic questions. I asked whether he had checked the contactor and verified that it was engaging. I also asked whether he had tested the capacitor and confirmed its readings. His response was that the system needed a hard-start kit. That raised concerns for me. I have worked in the plumbing/HVAC trades since 1996 and have owned a professional plumbing, HVAC, and electrical company in the San Francisco Bay Area since 2001. I understand HVAC diagnostics and the proper process for determining why a condenser or compressor isn't operating. I did not interfere with the technician while he was performing his original service call. However, once an additional repair was being recommended immediately after work had been performed on the condensate pump, I wanted to make sure my mother was receiving an accurate diagnosis. My mother is elderly and blind, which makes it especially important to me that contractors clearly explain what is actually wrong and recommend only repairs that are necessary. The Kingz technician stated that he would return the following day with a hard-start kit. I did not feel comfortable authorizing additional work without an independent diagnosis. I therefore told my mother to contact another HVAC company that our family had used previously. I agreed to pay for the service myself because I wanted an unbiased second opinion. The second technician arrived and reportedly identified several issues with how the condensate-pump work had been performed. More importantly, within approximately 30-45 minutes, the HVAC system was operating and cooling again without installing a hard-start kit. I asked the second technician to thoroughly test the system and clean the outdoor condenser while he was there. After approximately 1 1/2 hours of inspection, testing and service, he called me with his findings: * The system was operating and cooling properly. * The original capacitor was functioning. * The compressor was operating properly. * No oil or residue indicating an obvious compressor/refrigerant problem was observed. * A hard-start kit was not required to restore operation. Based on that second opinion and the fact that the system was operating normally, I instructed my mother to cancel Kingz Cooling & Heating Solutions LLC's return visit. My concern isn't that a technician can never make a mistake. Everyone in the trades can make mistakes. My concern is recommending an additional component or repair without completing enough diagnostic testing to demonstrate that the repair is actually necessary. When you're servicing an elderly homeowner--especially someone who is blind--the customer is placing an enormous amount of trust in the technician standing inside their home. My advice based on this experience is simple: Get a second opinion before approving major or questionable HVAC repairs. In this situation, doing so saved my mother from authorizing additional work that ultimately was not needed to get her air-conditioning system operating properly. There are experienced and honest service companies available. Sometimes getting that second opinion is worth the inconvenience.