It's an unpleasant experience having one's car towed. And something doesn't smell right- the way they are held hostage unless an outrageous amount of money is paid. Putting that aside- the car was where they promised it would be. The man behind the glass was surprisingly pleasant- Bring cash- they don't take credit cards- and smile and just make the best of it. I would have given it 4 stars but they "didn't" have the key to their customer bathroom. Ouch! read more

I am writing to formally dispute a serious issue with your service that resulted in financial loss. On 3/28/2026, I parked my vehicle in the Miami Beach area near Eden Roc and paid for parking through the ParkMobile app under zone parking lot near Eden rock Hotel at Miami Beach. The payment was successfully processed, and I relied on your system in good faith to confirm that parking was permitted. Despite having an active and paid parking session, my vehicle was towed without my consent, and I was forced to pay $464.00 in towing and related fees. Your application allowed me to select and pay for a parking zone in an area where parking was apparently restricted. This is misleading and unacceptable. If parking is not permitted in a specific location, your system should not allow payment for that area. As shown in the attached image, my vehicle was parked in the exact location indicated. The app created the reasonable expectation that parking was allowed. I acted in good faith by paying for parking as required. Therefore, I request: A full investigation into why payment was allowed in a restricted area. A full reimbursement of the $464.00 I incurred due to this issue. A clear explanation of how this will be prevented in the future. I have attached proof of payment and towing receipt. If this matter is not resolved appropriately, I am prepared to escalate this complaint further. Sincerely, Humberto Nurquez 7866789988 read more

Tremont Towing - you guys charged me for this spot park and Tremont TOWING towed my vehicle for no reason.I NEED MY MONEY BACK ASP. - Towing Near Me - Miami Beach, Florida

Michael and Vanessa are very rude, dismissive and unprofessional They cut you off and don't let you speak. They repeated themselves 20 times like Im some idiot that doesn't understand what they are saying. I Sent over notarized documents for release of my car to the insurance company and they are so disorganized I had to send it over 3+x Initially they never told me I needed a copy of my registration when it is sitting in the vehicle on their lot. They refuse to release my car and this is illegal as I have done everything requested and it is my vehicle. Was in a terrible car accident and would hope to get some grace and not dealing with more roadblocks read more

If there was a choice for no star or negative 100 stars i would give that to this scamers. I am writing to express my absolute outrage at the disgraceful, predatory behavior displayed by your company. What happened to me is nothing short of a scam, and it's astonishing that a business is allowed to operate with such blatant disregard for honesty, professionalism, and basic human decency. While I was out of town with a rental vehicle, your company took full advantage of the situation--towing the car under circumstances that were clearly designed to trap and exploit unsuspecting people. To make matters worse, you then charged double the normal rate, a price that is not only unreasonable but downright unethical. It is predatory, opportunistic, and exactly the type of scheme that gives the towing industry a horrible reputation. And if the outrageous charges weren't enough, your staff's attitude was absolutely appalling. The level of rudeness, disrespect, and unprofessional behavior I experienced is beyond unacceptable. Instead of offering clear information or assistance, your employees acted as if their job was to belittle and intimidate anyone unfortunate enough to have to deal with your company. It is obvious that Tremont Towing functions on taking advantage of people who are vulnerable--travelers, renters, and anyone who isn't able to immediately fight back. The way you operate is a disgrace. I fully intend to report this incident to the rental company, my credit card provider, local authorities, and every consumer protection agency available. I will also be sharing my experience publicly so others can be warned about the unethical and predatory practices your business seems to rely on. Your company should be ashamed of the way it treats people. I expect a prompt response and explanation--though based on the behavior I've seen so far, professionalism clearly isn't something Tremont Towing values. read more

predatory towing company paid $20 for 2 hours to at a lot on 9th and washington came back with in the grace period and our vehicle was gone. We showed proof went paid and asked for proof of the time of tow which was not giving to us at the time. charged us $400 for maybe being 10-15 minutes pasted the time to pick up vehicle. Terrible place I wish bad on all their families and children. We need to get this business taken down. read more

Last year, one of the Tremont Towing truck drivers, named Eduardo, illegally hooked my vehicle in a parking lot in Miami Beach, FL and then charged my MORE than the maximum rate for a "drop-fee," and demanded cash only. He then drove off with my cash and never issued me a written receipt. My guess is because he illegally pocketed the cash, and thought that there would be no receipt or a paper trail. I have heard of dozens of other instances where this company has blatantly violated the towing laws at the expense of Miami Beach residents and also visitors to this area. They must be held accountable. read more

Tremont Towing - Tremont Towing employee recognizing me about a month after he stole my money and flicking me his middle finger. His name is Eduardo. - Towing Near Me - Miami Beach, Florida

También cobran cargos adicionales, como $118 por "costos de notificación", aunque no se envía ninguna notificación ni se informa a la policía, según lo exige el Estatuto de Florida, Sección 713.78. Según la ley de Florida (Estatuto de Florida, Sección 713.78), una empresa de remolque privada debe notificar al departamento de policía local o al sheriff dentro de los 30 minutos posteriores a la finalización del remolque, proporcionando información como la ubicación del vehículo, la hora del remolque y la identificación del vehículo. (flsenate.gov) En la práctica, en este concesionario, estos requisitos legales de notificación no se cumplen, pero aun así añaden cargos que parecen oficiales. Esto crea un sistema confuso y abusivo que se basa en tarifas elevadas inmediatas en lugar de multas municipales o procedimientos legales adecuados. Consejo para conductores: ¡Tenga cuidado antes de pagar tarifas adicionales abusivas! They also charge additional fees, such as $118 for "notification costs," even though no actual notification is sent and the police are not informed, as required by Florida Statute Section 713.78. According to Florida law (Fla. Stat. §713.78 ) a private towing company must notify the local police department or sheriff within 30 minutes of completing the tow, providing information such as the vehicle's location, the time of towing, and vehicle identification. (flsenate.gov) In practice, at this lot, these legal notification requirements are not followed, yet they still add charges that appear to be official. This creates a confusing and predatory system that relies on immediate high fees rather than municipal fines or proper legal procedures. Driver advice: Be aware before paying abusive indue extra fees !!! read more

Biggest Tow Scammers on Miami Beach.. Had to pay $465 to get car back.. (less than 1 hour after it was towed). The city of Miami Beach should not allow this company to scam people out of their hard earned dollars.. read more

My car was towed from a parking lot while I was visiting Miami. I called Tremont Towing which was the number on the parking sign. I wanted to understand where my car was and how to get it back. Tremont Towing put me on hold for 40 minutes and left me totally stranded. I had to pay for an Uber to go to their office, all the while I was still on hold until I entered the office. The manager said she didn't have enough staff and I watch her continuously put people on hold and put the phone down. Then she asked for $400 in cash to release the car. $400 for one car is enough to hire a person for the day to answer the ringing phones. This business displayed a total lack of concern for its customers. read more

Company has trucks waiting to tow you the second you step out of your car, which does not allow time for to make payment on app. They sit and watch you leave your car. I got out of the car and by the time I made it inside and was changing my credit card to pay, my car was alerting me that it was being towed. On top of this, they are in cahoots with the police and only accept cash. They are liars and criminals and the problem with this world. They need to be held accountable and shut down. read more

These people are complete crooks. They towed my car after I had paid to park in the lot with the app that was provided there to pay. I started the time at 8:54pm, started it before I got out of my car to ensure I had it started. We go back out the next morning and my car was gone and had been towed. We contacted to Tremont towing company and they confirmed that they had the car. They said if we could show proof of paying to park they would release my car. We get there showed the lady at the front desk and she said, " I don't know what that is" we need proof. Lady this is the only proof I had and I had done the parking to last for 24 hours! She said we don't monitor those apps. So if you don't monitor, then how do you know who has paid and who hasn't?? So when I asked when they picked the car up she said they picked it up at 8:30pm. We weren't even there at 8:30!! I started the app again when I parked my car at 8:54pm. So I asked if we could see proof of the time of the tow truck that towed my car, she then replied that she didn't need to show or prove anything to me. I told her that we weren't even there at 8:30. She totally dismissed anything we said. Charged us $447 to get my car and we did everything that we were supposed to do with parking. So if you are in North Miami parking lot #1629 beware because they are looking out and preying on people that are parking late. Such a great disappointment in what should've been a great vacation. read more

Los Estafadores #1 de La Florida, viras las espaldas y te remolcan el carro y luego te dicen q para bajarlo del Towing le des $100 de lo contrario te cobran en la compañía estafadora $460 para devolvértelo y no importa se lo arañaron y lo rompieron. A mi me pasó y no puedes reclamar nada porq la policía de Miami Beach y la ciudad están todos de acuerdo Hay q demandarlos y al final gastas más q esos $460 read more

not only is the receptionist rude, they only accept cash or Zelle (same thing) and they own the ATM that charges $4 to withdraw money. they also have it set to limit the amount to $400 when the towing charges come out to $424 so you have to make a second withdrawal and pay another $4. they hold your car for ransom and could care less about anything but extracting as much money as they can. read more

If you look up the dictionary definition of "garbage" you will find a picture of Tremont Towing. Although thankfully it was not my car , my friend's car was their victim. We had a pleasant dinner at Miami Beach and were walking back when found that her car was missing. We called these people and found out that indeed had been taken by them. My friend parked in a location where signage was not at all clear and now we have a damper on the evening. Because besides the disappointment of the car being towed they are cash only which adds a trip to an atm to avoid the surcharge since Tremont doesn't accept credit card since they're scared of well deserved disputes. It's no wonder the enployee who take the cash hides behind armored glass and they have audio and video surveillance all around the storage yard and office. read more

Tremont Towing - Define irony - Towing Near Me - Miami Beach, Florida

Terrible service. Damaged my car when they had it. Would not recommend nor use them again. F-

Horrible experience, they towed our car from the parking and the person at the front desk has a bad attitude, asking for the car papers with explaining exactly what she needs, "The Rental Contract" no help at all from her. Horrible horrible besides the attitude their prices are so expensive read more

THEY ARE SCAMMERS!! I had to pay 470$ for them towing my car from a parking lot the area was bad they were not kind they towed my car the day before at night if I could give them 0 stars I would read more

I went to do service work for a new shop, and the shop owners told me to park in the back (by the way, there are no permit/tow signs where I parked). I went inside to see where to do my installation, and then I went back outside to get the drill, and my car was gone. I'm almost certain that Tremont Towing has kickback/referral incentive $$$ for whomever calls the company to have a vehicle towed. How else would my car get towed so quickly? The owners were shocked that my car got towed. They said that's where they park when they drive their car to their store. I will have to pick up extra work to make up for what I had to pay to get my car back... or commit to eating ramen noodles for a few weeks. Just feeling defeated and disappointed. read more

Blood suckers , basically took my daughter's car from hotel parking. I live in Texas, my father died two days prior and now this. The dispatcher didn't give a rats ass about that and just stayed policy of Miami city regulations. I would throughly suggest not to use this business as their predatory practices are ridiculous. One of the tow truck drivers flipped her off while she was trying to get her car back. I eventually called the Police on them as they knew I was in Texas. I asked for the police officer to mediate the issue. Do not use this company for any reason. That is my advice. read more

Tremont towing is big on scams due to their on-going tv show, South Beach Tow. I was scammed and when I tried to contact the owner, Robert Ashenhoff Sr I was told to pay or not get my car back. I had 2 hours left on my parking meter out of 3 hours. They admitted towing by mistake but said the tow was done and had to pay. By running their game hoping to get a reaction for the show and line their pockets. read more

If there were zero stars available I would rate them as such. Our car was towed between a two minute difference from when we parked. My husband walked me across the street to help me go to the bathroom as I am 8 months pregnant and then took a second to pay for parking. When we went to pick our car up the lady was so rude and had absolutely no conscience when I explained what happened. Her response was "not my problem, you should have paid while you were in the car" mind you after explaining to her my bladder could t take it. We were charged $477 for a TWO minute difference. That should be illegal and just completely unacceptable. Exactly 9 minutes passed from when the car arrived to the station and my husband walked over to ensure we wouldn't get charged for any additional time and explain it was a misunderstanding. I understand towing is necessary in certain events and do not dispute it, but a certain level of humanity and respect should be due to situations. Specially when involved with kids and pregnant women. Terrible people. read more

I do not think I need to add much, considerning all the comment, but ONE VERY IMPORTANT THINK. If you are renting a car and you get tow; they will tell you that you need a letter from the rental company that allow you to get the car.So basically, you can drive the car with your rental agrement but you can not get your car back, after paying the fee, from Tremont. (CAN YOU BELIVE??) The rental company (In this case ENTERPRISE group) they will not give you any letter, but Tremont will keep your car for three days and after they will release to them. So YOU, yes YOU, will have to pay the fine (and that is normal), plus two days of storage (even if is not your fault), plus the rental agreement to the rental company. So everyone is winning except us..the customer that we get penaize and they make more money. SO, WHATCH OUT!!!! Good luck read more

These people literally tried to steal my car. I called the police they told me this company had it. I called the company they denied having it at least 4 times. I called the police back they said the company actually did have it and made a mistake, she just "didn't see it." Car is in the very front of the tow lot, literally the first one in the front. Called back again and the company just answered and hung up on me without speaking 3 times in a row then put me on hold until I just got a taxi there. I walk into the place I can see the people answering everyone's call and rejecting mine, likely because I called the police and it was proven they lied and had my car. Front desk lady literally told me to report it as stolen and then refused to answer calls after the police confirmed they had it. They charged me $448 - they lied about the charges and the date my car was towed basically just because the front desk lady has a power trip and lied to try to incur extra charges and steal my car. My car was towed at 2am the same day, they charged and wrote a date earlier than they even received the car on my windshield. They also searched my car without permission and charged for it, and added $100 administrative fee. Will be exploring every legal remedy possible! read more

the workers are assholes. they're scammers and assholes. they tow my car after only an hour over our paid parking time, and they damaged our car. when we finally got it back it was scratched on the front bumper. every worker we encountered was an asshole. they were overpricing everything and acted ridiculous. absolutely no class or empathy. Fuck you and you're dumbass business- they didn't answer the phone when we called. they were smart asses. read more

thieves they charge me 749.21 for towing my handicaps van on the street , while i was on vacation , just wrong , no compaction for anything it was there only 6hours got charge storage also i want half back ,, o feed back vince p read more

I had to unfortunately encounter this business last week while I was trying to enjoy my long overdue vacation time in Miami Beach. They unlawfully towed my car from an authorized parking spot on Collins Ave. Mind you, I parked there on a Tuesday (photo attached). I went in to pick up my car (you can imagine I was angry) and I let them know they unlawfully towed me. They lied and tried to say I was in a loading zone (again I have photos to prove I wasn't), refused to release me my car (it was a rental), and threatened to call the cops if I didn't leave the premise. He said it so smugly, it was clear they were in bed with the local police. The rental car company had to get the car released a few days later resulting in hefty fees. After doing some google searches, I discovered this company has a long history of illegal towing in the form of class action lawsuits. They even were accused of not paying some of their employees, which is hilarious since they are boasted on their former reality show as a "family business" like they wholesome and honest. I was curious of how they had so many good reviews, then I realized it was just superfans of their now defunct tv show. I also noticed they are not accredited on the BBB website with a beautiful F rating. The fact that they have been in business for 38 years and not accredited is SUPER sketch and scammy on its own. It shows they are utterly unwilling to take any responsibility for their actions and yet they have a license to "legally" steal cars. I am mostly writing this review because I want to spread awareness and urge people to not let this deplorable company bully you and make you feel like you are the criminal. They are very much the criminals in this case and the fact that they are still in business due to all their illegal activity is disgusting. They are only still around because nobody fights back. They also especially like to target tourists because they think we will just go home, eat the cost, and keep quiet. Unfortunately for them I'm not one of them. read more

Tremont Towing - They towed me on a Tuesday from this spot. They claimed it was a loading zone which is clearly not the case - Towing Near Me - Miami Beach, Florida

They towed my son's car he was parked in R2 which he has a valid permit for. A criminal enterprise stole the car . In doing so they jeopardized his life as he is a type 1 diabetic. We are planning to sue . This review is nice as it gets read more

A bunch of scammers! If zero stars was available I would've put that. Last night my friend's car got towed literally within the 5 minutes we had left the car. They charged her $413 even though we had paid for parking. When the guy told us the price we were shocked, never had we heard of paying that much to get a car out of a towing yard. When we asked about the price the guy said they had updated pricing due to the new policies in the city and that there was nothing he was able to do. The guy was not rude but the price is completely outrageous! Be careful in this area and park in a parking garage to avoid having to go through a similar scenario. read more

I know they say idiots park wrong and get upset because they got towed but that's not always the case. II got my car tolled twice here the first time they gave me the car right away without any notarize letter when the car is not under my name and it's my fathers car. which is the truth. The manager said they never done that before which means he's LYING big time. They don't even have record of anything to verify I was speaking the truth but they love to make people feel stupid.. I'm a college student that works to pay for college and now I have to pay mor then $500 to pay them.. My residential permit was expired and I never got an email to remind me so Tremont has the right to not only tow peoples car but also treat people like garbage.. read more

I wish there was an a $hit emoji verses having to select one star. There was no signage menti any parking restrictions when they towed my car. The gross employee charged me $320 and attempted to keep my vehicle overnight despite providing proof of ownership. I had to call Miami Beach Police to assist me. They are the scum! I would feel awful stealing and deliberately inconveniencing people as a job. read more

Tremont Towing - SCUM ! - Towing Near Me - Miami Beach, Florida

horrible customer service. the lady disgusts me and she acts like she doesn't want to help anybody. they don't accept credit cards. They put everybody on hold when you call them read more

Criminal. Parked at what I thought was a bank parking lot, came to found out that it was a private lot WITH THE SAME PARKING APP SIGNS THAT THE CITY USES (ParkMobile). On my side I didn't see the sign. Car was towed after literally 5 minutes, 3 blocks away from the tow yard. $280 later and absolutely zero flexibility from them. I realize that a profit has to be made and a commission for the drivers, but this is what I call absolute mafia criminal action. As a resident for 20 years just around the corner from you, you should be ashamed of yourselves. Keep telling yourselves the story that the "rates are the rates" and there's "nothing you can do" - if it helps you sleep at night. There's ALWAYS something you can do because we're humans and exceptions exist because we're not all perfect. The manager told me that they provide a service. I wish you, as owners would focus more on providing a service to others rather than servicing yourselves and your profits. I'm disappointed in you. read more

The WORST service I've ever seen in my entire life. we parked for 20 mins and ended up paying 400$ cash only for it. the woman behind the desk was the biggest bitch on the planet, do not give her the time of day, she doesn't give a shit. If I could put zero stars I would. This is the first review I've ever written, and the service was so bad that it merited it. read more

tremont towing is very professional from what i have seen that they are very courteous and very professional

The worst company ever. They towed my car & damaged my bumper what's their response ? " yOu CaN tAKe uS tO SmALl cLaIMS cOuRt" . I feel bad for the employees that has to work for this company because they are most likely related to the owner so it seems like they don't have a choice . Why not work for daddy's business? The young man at the front was understanding with me in my situation and was honest with me that his father "doesn't care" about any complaints & will tell you that to your face. The moment they touch your car they're starting fee is $200+ . They towed my car from Miami Beach & I came to get it an hour later after I figured out who exactly towed my car and I had to pay $271 after I paid a meter AND extended my time. Supposedly an "officer" seen my car parked illegally and reported it. My car was sitting in that spot since 1am & then my car got towed at 9am. When I asked to speak to the city some weird dude just screamed at me and told me "go to court there's nothing I can do for you" and hung up in my face. Anyone you speak to of higher authority works with this company so don't even waste your time. Your best bet it calling the police. I wish only negativity, voodoo, karma all that spiritual bad shit on these people & they're "sweet family business" . All & all I would love to see the day this business falls to the ground with everyone in it & everyone associated with the business :) read more

Tremont Towing - My damaged bumper . - Towing Near Me - Miami Beach, Florida

Be very very careful not to forget to ask for your ID back because they will "forget" to give it back and collect them like Pokémon cards gotta catch them all. read more

2 weeks ago on the 24th of June 2021 sadly in Surfside the Building next door to us Champlin Towers collapsed and the city of Surfside lost 150 people one being a friend of mine Our current carpark has been taken over by Crime scene Investitures from all over America, fire and rescue crew, the news media, the army, the police and many more people risking their lives to rescue the innocent people lost in the tragic event I was advised by many Police officers that I am able to park only 4 blocks from my current location in order to give those first responders the access they need to the crime scene. Today I called up Tremont towing advising them of my situation they showed me no remorse and still advised me I had to pay the $280 to pick up my car. This is disgusting knowing that your towers and coming all the way to surfside which is no where next to south beach and you are towing innocent people who have already lost enough in there life. Thank You for not giving a Fuck you guys are hopeless pathetic assholes who do anything to make a buck, how do you even live with yourself!!! I Pray to God your whole company shuts down and you finally feel the loss and pain we as a community are feeling in Surfside!!! read more

Customer service super rude and unprofessional. All I need is to pick up my vehicle from them, and it seems like I have to go through a whole made up process with 2 different employees refusing to help in any way at all. Can I just get my vehicle?? Would not recommend to anyone at all, they hang up while you are on the line, using inappropriate language, and demand so much unnecessary things. The employees do not care about the job or customers, I have never received such a miserable treatment! read more

Love the place and the show. Wish they did more seasons but love this place and love Bernice and Robbie and Eddie and Babygirl

Damaged car and threatened me when i confronted them about the damage. There were also several items missing from the car. They said if i wanted it back today i better pay now and pay in cash. read more