These guys are amazing! Super customer service. Highly recommended! Nice people and well maintained…read moreequipment...a perfect combination.

I rented a tow behind bucket lift. It had a jack on the front of the unit which had been installed…read moreextremely crooked. Making it so difficult and time consuming to remove it from your vehicle. The parking brake on the unit was not even hooked up. So it was impossible to lock brake in place to keep unit stationary to assist in loading and unloading with the jack. The whole unit was in horrible shape, very beat up. I rented for 1 whole day. However due to windy conditions I had to use it into the next day. I returned the unit 41 minutes past the 4 hour mark. I explained the situation with the jack, and lack of brake was the reason for a fair portion of the time overage. The manager Jason told me "sorry it's still past the half day. So it's another full day charge." I requested he look at the hour meter on the machine to see I hadn't used it for even one full day. And asked if they could give any consideration because of the condition of their set up on the machine. Jason replied "nope, it's just another day charge." So they dinged me for two full days and two full damage waiver charges. To make thing worse after they charged me for 2 days. I got to thinking after I left the store. I called them and told them I would come back and pick the machine up so I could use it for the time they had charged me for. And return it the next morning at the time of the 2 day total. To possibly do another job and recoup some of the funds. Jason the manager replied "NO you are done, you won't ever rent here again." I seriously recomend people consider looking else where to rent equipment in Twinfalls. It seems Renter center has terribly gone down hill, since Kim sold the place.