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    Triple H Ministries

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    6 years ago

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    Mandel Public Library of West Palm Beach - Mandel Public Library West Palm Beach

    Mandel Public Library of West Palm Beach

    4.3(26 reviews)
    2.2 mi

    The Mandel Public Library of West Palm Beach is the oldest public library in Palm Beach County,…read moreFlorida. The roots of the library are in a free reading room in the Congregational Church at the corner of Datura and Olive Streets that was offered by the City of West Palm Beach in 1895. In 1899 a $100 donation was given by Henry Flagler and with the reading room book collection, the library opened in a houseboat donated to the Palm Beach Literary Society by Commodore Charles John Clarke. The City's first permanent library was in a Spanish style building that faced the Intracoastal Waterway. It was dedicated to the men and women who served in WWI. In the 1960's, a new City library designed by architect Norman Robson opened. In 2009 the library moved from the water to its current location on Clematis where it is part of the $30 million City Center Complex. Today the library is focused on providing its half a million visitors a year programs, services, collections, and technology. There is so much to love about this library. The lobby has public art pieces. The first floor has an extensive book collection and a café serving coffee, shakes, smoothies, and pastries. The second floor has a children's room, computers, music, and movies. It was surprising to discover that in the middle of the hustle and bustle of Clematis Street is a historic institution that has been offering free education for over a over a century.

    I have never felt so humiliated, intimidated, and unwelcome in a public library. My experience with…read moreSupervisor Bethany Hankin was one of the most degrading customer service interactions I have ever experienced, and it left me questioning whether I was treated this way because I am a Black woman. As a nursing student preparing for the NCLEX, I drove to this library specifically to study in a quiet environment. Instead of leaving feeling supported by a public institution, I left feeling emotionally shaken, embarrassed, and deeply hurt. The issue began because library staff made an error when booking my study room. Rather than acknowledging or attempting to resolve the mistake professionally, Bethany immediately approached me with hostility and aggression. I remained calm and respectfully tried to explain the situation, yet she spoke to me in a confrontational manner, discussed me within earshot of other patrons, and publicly embarrassed me over an error that was not mine. The most disturbing part of this interaction was Bethany's decision to threaten to call security on me while I was calmly trying to explain what had happened. At no point was I disruptive, threatening, or disrespectful. Being threatened with security simply for attempting to resolve a staff mistake was frightening, humiliating, and completely unnecessary. As a Black professional, I cannot ignore how this interaction made me feel. I left believing that I was treated differently because of my race. Whether intentional or not, the hostility, intimidation, and lack of respect I experienced were unlike anything I have encountered in a customer service setting. A supervisor should lead with professionalism, empathy, and conflict resolution--not intimidation, public humiliation, and escalation. Bethany's conduct reflected a complete failure in customer service and de-escalation. Her behavior was not only unprofessional but also damaging to the welcoming environment that every public library should provide. Because of this experience, I will never return to this library. I sincerely hope library administration conducts a thorough investigation, reviews any available security footage, speaks with witnesses and staff members, and provides Bethany with substantial coaching in customer service, de-escalation, implicit bias, and respectful communication. No patron should ever leave a public library feeling degraded, singled out, or afraid simply because they tried to discuss a mistake made by staff. This experience is something I will not soon forget, and I hope the library takes meaningful action to ensure no one else is made to feel the way I did.

    Photos
    Mandel Public Library of West Palm Beach
    Mandel Public Library of West Palm Beach
    Mandel Public Library of West Palm Beach

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    Ezell Hester Community Center - spaced out chairs to wait in afterwards

    Ezell Hester Community Center

    4.5(2 reviews)
    13.8 mi

    Love this place the people are so nice. Great place to play pickleball. Great hours for all.read more

    This Community Center is in East Boynton Beach off of SeaCrest and very easy to find. Currently, it…read morehas become a COVID-19 vaccinations site, by appointment only. Their website updates on Tuesdays at 5pm for new appointments: https://www.boynton-beach.org/news/covid I made my appointment online and received a confirmation email with a link to cancel or reschedule if needed. They provided a link to a form I could fill out ahead of time and bring with me. I was actually able to make an appointment for my husband for the exact same time slot, which was incredible convenient. Instructions were very clear: arrive no earlier than 15 minutes. 2 Police officers blocked the entrance and took our names, and directed us to park in what seemed like the back of the building. It was not immediately clear where we were supposed to go after that, since we were in the back, but since the only oher people who had been admitted were also getting the vaccine, we just followed other people to find a socially distanced line snaking around the building next to a chain link fence. Another police officer checked for the appointment times, more people took our form and looked at our id and told us when our 2nd shot would be. We followed the line into the building where we got a small white vaccination card. Firefighters gave us the first Moderna shot. A swift process! We were then told to write our own names on the card and take a photo so we'd have a copy of it. We then sat in a boring, blank room with paced out metal folding chairs while we waited too see if we had any reactions. It was very quiet in there. This was bare bones service with little info about what to note about reactions afterwards (and no actual checking of this). All in all, I appreciate the massive staffing efforts here to vaccinate multiple people in 15 minute time slots. They have an efficient, well-run machine of a system going on here. We did not have to wait for anything and the instructions given ahead of time were very clear. Thanks, City of Boynton Beach and all the folks who staffed this Center!

    Photos
    Ezell Hester Community Center - Back of the building where we entered

    Back of the building where we entered

    Ezell Hester Community Center - A small sign

    A small sign

    Ezell Hester Community Center - The waiting room afterwards

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    The waiting room afterwards

    West Gate Park and Recreation Center

    West Gate Park and Recreation Center

    2.5(2 reviews)
    4.0 mi

    I came across this very nice park while traveling through the area for a tag sale. The park serves…read moreWest Gate, an unincorporated area of West Palm Beach named for its geographical location as the westernmost gateway to West Palm Beach. Platted in 1921, it is one of the oldest subdivisions in Palm Beach County. I stopped at the park to explore and walk around for exercise. West Gate Park and Recreation Center is managed by the Palm Beach County Parks and Recreation Department. In the late 2000's, the Recreation Center opened with a gymnasium, meeting rooms, and a game room. The center offers neighborhood sports, camps, and community events. In the spring of 2016, a splash pad was added to the park. Also scattered throughout the ten-and-a-half-acre park are a playground, soccer field, picnic pavilion, basketball courts, multipurpose field, and 10-piece outdoor fitness equipment. Adjacent to the parking lot is a fenced in wetlands area. I appreciated the layout of the park and the large trees that provide shade. The spacious grounds allow for sports, gatherings, and recreation. The park is open daily from sunrise to sunset.

    I had my daughters first birthday party here. They have the splash area and I went back multiple…read moretimes to make sure it would be working and kept getting told that they would be. Two weeks before the party they "stopped working" and wouldn't be fixed in time, which made me so upset since that was the main reason I chose this park. Aside from that on the day of the party there were kids walking up that I did not know asking for food and when I told them no one even tried to steal candy off one of the tables. They walked right through the pavilion as if they owned it and when I told the staff nothing was done. Neverrrr again! Not worth your time!

    Photos
    West Gate Park and Recreation Center
    West Gate Park and Recreation Center
    West Gate Park and Recreation Center

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    Triple H Ministries - communitycenters - Updated August 2026

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