I never thought I'd be writing something like this, but after what happened to me and my family, I…read morefeel a responsibility to share our story so others can protect themselves. We had just moved to Florida and were staying at a local hotel while searching for a long-term home. I parked in front of our hotel room temporarily while unloading with my girlfriend and 3-year-old daughter. A man from M23 Towing approached, claimed to work with the hotel, and told me I could park there briefly. He then offered me an under-the-table parking deal for 100 dollars a week, which was cheaper than what the hotel charged. I didn't agree to anything but appreciated the gesture, especially after he told me I could leave the car there for now and decide later. The next day, our car was gone. No warning. No notice. No call. Just vanished. I later saw the same driver who acted surprised and blamed another employee. I offered to pay the 100 dollars he initially mentioned if that could help recover the car quickly. His tone changed. Suddenly, I was being accused of disrespect. I realized then that I had been misled, and the whole interaction the day before was likely a setup. Later that night, around 8 PM, we contacted M23 to get the car back. I made it clear we needed urgent access because the car held important medical supplies. He told me he was on the way and would arrive in 25 minutes. That never happened. I called again over an hour later. He pushed the time back another 30 minutes. Under Florida law, if a towing company offers 24 hour service, they are required to release the vehicle within one hour of payment request. I reminded him of that and mentioned we were entitled to access our personal property. His response was to hang up and send a message telling me I should govern myself accordingly. He claimed he was doing me a favor by even responding. Only when police got involved did he finally show up and release the vehicle. I was then notified by my car's alert system that a collision had been detected. Upon inspection, I noticed physical damage. I reported it to the officer on site, who said I would have to take it to court. As if that wasn't enough, the same individual returned to our hotel two nights later around 11 PM, wearing a full ski mask, blasting music, and filming our room. My girlfriend was terrified. We had to call the police again. The man returned a second time, filmed our room again, and described us over the phone while pacing outside. This was more than just a bad towing experience. This was intimidation. This was harassment. And it made us feel unsafe in a place that was supposed to be temporary shelter. This is not a revenge review. I'm not angry. I'm just sharing the truth. I swear on the well-being of my daughter and my family that this happened exactly as described. I gave the business time to make it right before writing this. They never responded. They never apologized. They acted like it was just another day. To anyone reading this, please think twice before doing business with M23 Towing. And to any hotels or companies considering working with them, know the kind of service they actually provide. I hope no other family has to go through what we went through.

I've utilized this company twice now, and I must say the service the great! Setting up arrangements…read morewith pick up and delivery of my car has been seamless. I've had an issue where my car battery was dead and needed to get it to the mechanic. Communicating on where and when to deliver the car whether I was present or not was the best part. Weslin is a true professional at what he does, very timely. Thank you!