ABSOLUTELY UNPROFESSIONAL. The pick up date with Straight Move LLC had us down for an incorrect day & time. Then when they are due to show up on the scheduled date, it went down hill. The 1st message on the pick up date was, "Good Morning weather is really heavy looking like 1030am". Within 11 mins then I'm told, "We do apologize we can't make it today". This is now 45 mins before the scheduled pick up time. It was cloudy & a bit of fog, but the clouds were fading & the sun was out at this point. Not only does Tim the owner not call me with an better explanation, of the real issue, but my calls are going unanswered straight to voicemail. My text are going unanswered and at that point I realized he have blocked me. What professional person cooperates in this manner and advertise 100% customer satisfaction. I was the one inconvenienced by a no show, with no curiosity, compensation, validation, acknowledgment or empathy. But instead provided a poor excuse as to why my delivery had to be rescheduled, then I call for an explanation and I'm BLOCKED. My husband called it rang then from there after, all calls went to voicemail. What person yet alone calls themselves a professional owner & operates a business & treats their consumers in this manner. I cancelled my shift from work to be available for the move & for my support to the business this was my extended thank you. I am at a complete lost for words on the unprofessionalism. I feel complete disgust, anger, disappointment & rage about his behavior & lack of curiosity. Hence the reason for this review. Extremely UNHAPPY CUSTOMER. I'm still shocked about how I was treated for NO APPARENT REASON. read more