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    Straight Move

    5.0 (1 review)
    Closed • 8:00 am - 9:00 pm

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    2 years ago

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (86 reviews)

    PLEASE READ BEFORE BOOKING THIS COMPANY…read more I genuinely wish I had read the reviews more carefully before trusting this company with my move. What happened to me felt like a complete bait-and-switch. I was quoted an attractive rate of $169 and was told I was receiving a "special price." At NO point during the booking process was I clearly informed that my final bill could suddenly become $700+ because of additional charges. Had those costs been properly disclosed upfront, I would have NEVER booked this company. And this was not some huge, complicated move. I was moving out of a small efficiency, only 15 minutes away, with approximately **6 boxes, 3 bins of clothes, a bed frame and mattress, and a dresser. That was essentially it. The part that bothered me most was WHEN the real price was presented to me. It wasn't clearly explained before the move, when I still had the opportunity to make an informed decision and hire someone else. It was during the move, when I was handed an iPad and suddenly looking at a bill of over $700. Think about how awful of a position that puts a customer in. Your move is already underway, your belongings are involved, and now you're being told you have to pay hundreds of dollars more than you were prepared for in order to continue. What happens to someone who only has the amount they reasonably expected to pay in their account? I understand that moving companies can have additional fees. That is NOT my complaint. My complaint is the lack of transparency BEFORE booking. If there are transportation fees, labor minimums, materials, travel time, service charges, or anything else that can turn a $169 advertised/special rate into a $700+ bill, tell the customer clearly before they agree to the move. I budgeted for this move based on what was communicated to me. I should not have had to discover the true cost when I was already in the middle of moving. Please do not let an attractive hourly rate or "special price" be the only thing you rely on when booking this company. Get the FULL estimated total IN WRITING, ask for every possible additional charge, and do not allow the move to begin until you understand exactly what you may be responsible for paying. My experience left me feeling completely misled, blindsided, and taken advantage of. I would never knowingly agree to pay $700+ to move the small amount of belongings I had just 15 minutes away. If that had been communicated honestly from the beginning, I would have taken my business elsewhere. Transparency should happen before a customer's belongings are on the truck. not after they're already committed to the move.

    A scam. Do not use this company. Severely disappointed and really thinking about moving this up the…read morechain of command. A number of days prior to our move we were contacted to go over final details, pricing for materials if needed, damage coverage, and more. We were told we are the first move of the day and that the movers will be there between 8:30-9 am and we will get a call 15-30 mins before they arrive. Throughout the whole entire process, we have had multiple numbers text us telling us that "we qualify for free packing assistance at no charge" (which is a complete lie because they charge hourly so it would probably take them an hour or two to pack everything up and then they would charge you) or trying to have us upgrade our coverage, etc. all of this is annoying but not a big deal. Moving day comes. We're waiting for their call. Nothing. We finally start texting the numbers we have from all their random messages (Morgan and other names) and no response. Finally my husband calls a number and we get connected. It's now 9:30 ish (and hour late pretty much) and we are told that the workers are still getting the truck ready and they're 12 miles away. How is it that no one contacted us to let us know? The workers finally get there at 10:15. One worker is doing his job, the other is MIA somewhere in the truck. We did not have a lot to move (less than 30 items majority being smaller) and we did not need boxes or our things packed up for us. Somehow they stretch out the move and finally (2+ hours later) and it's time to move to the second location (a storage unit). It's a 16 miles difference and a 25 minute car ride. The workers go MIA for 45 minutes! They are still charging! When they get to the unit, FINALLY, we get charger $1100.... Why? Because they charged us $300 worth of materials. 6 quantities of tape, which makes no sense because they didn't pack anything up for us and $200 worth (50 sheets to be exact) of paper pads????? Where are the materials!? Because I didn't see them. We magically got refunded $81 dollars because they finished quicker than estimated, I guess they realized they couldn't fully drag out the time like they tried. I've used other companies in different states with triple the amount of things to move and it's never been this unprofessional or expensive for unaccounted materials. A complete scam. Look at Reddit and a quick google search on their main complaints and everything we experienced has been reported before. All they do is reply to bad reviews and say sorry and thank them for the feedback. It's not enough. I was overcharged for materials I didn't see and you can't even argue about the price because they don't unload your items until you pay. AVOID THEM.

    Straight Move - movers - Updated October 2026

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