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    Trippy Hippie Travel

    5.0 (1 review)

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    1 year ago

    Candice is quick to respond and planned an amazing trip for me multiple times. She has been booking for me for 15 years now.

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    Beachball Properties - Broken cabinet

    Beachball Properties

    3.2(59 reviews)
    14.9 km

    We just returned from our stay in Gulf Shores. We booked the Lagoon Luxury property for our family…read moresummer vacation. Upon arrival we loved how close the property was to the beach but immediately noticed broken items like a broken cabinet frame, flooring pieces that were no longer glued down, fridge handles were extremely loose etc. We also noticed a small splatter of something on our bathroom wall that resembled blood. I immediately called the office and they asked that I email pictures. I sent the pictures immediately and they responded stating they would have maintenance and cleaning crew come out. I thanked her and assumed things would be fixed soon. A cleaning guy came over the following day and sprayed enzyme cleaner on the bathroom wall. We expected the maintenance person to come out that day as well but they never did. Communication day 1 was great but after that they went silent. The things that I reported broken were never fixed. We made sure that everyone walked carefully in the dinning room area where the wood panels were loose to avoid any accidents. I did receive an automated text from the company the day before check out with check out instructions and a second text immediately aftet checking in on how things were going, I responded letting them know that no one came out the prior day to fix anything and got no response.This is our 1st time staying with beachball properties and most likely our last due to the lack of response and effort on their end. The property needs updating before allowing anyone else to stay in that home. It was 13 people in our group and all of our first time in Gulf Shores so we tried to make the best of it and stay out sight seeing and at the beach. I really wish someone would've came out to fix or atleast check the things I sent pictures of. We paid alot of money to stay there and expected a higher standard from the company. A quote from their website......"Additionally, our dedicated maintenance team is available 24/7 to promptly address any needs that may arise during your stay." If this was true my review would have been WAY different, praising your team for taking care of things quickly.

    Beach ball properties provides poor customer service, and if you are a property owner I would find…read morea new management company. Upon checking in at Brown at the Beach, I went to grab pots and pans to cook dinner for twelve people and found a lack of pans. I also found that what I took in photos as two refrigerators was one refrigerator and one extra large freezer, which again was not enough for a place that has eight bedrooms and was home to twelve people for a week. When I called Beach ball properties, they said nothing could be done that night, but promised more pans the next day. That promise was never fulfilled. On Wednesday of the week, I called when winds from a tropical depression caused water to come through four doors that faced the beach and a sun shade that was on tracks on the upper balcony was bashing into the building. The answer was that someone would come and check, again promise not fulfilled (property owner should be concerned about this). Other things of concern, the downstairs bathroom (barn door design) has no locking mechanism which seems lacking. One of the bedroom doors would not lock because the door did not shut properly and another bedroom (barn door design) did not have a lock at all. The property also had a poor dishwasher design which was too small for the size of the house. I'm addition to a lack of pots and pans, they were short on drinking glasses unless you count the abundance of shot glasses. Again, choose to spend your money elsewhere than, Beach Ball Properties and Brown by the Beach

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    Beachball Properties
    Beachball Properties - Inside the rental by the stairs

    Inside the rental by the stairs

    Beachball Properties

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    Trippy Hippie Travel - travelagents - Updated September 2026

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