What a disgrace. They subcontracted a bus to our cheer team and sent us a bus 3 hours late. It was broken down, beat up, past inspection, dirty, banged up, filthy and dirty. The driver must have owned the bus, he came to us in NJ from the Bronx. If we would've put our kids on that bus their lives would've been in danger. What a shame and s disgrace these people are. The coach called and asked for a new bus or some help and was told "the driver was PAID NO REFUND". How awful to do that to kids. read more

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Scheduled a bus for ski trip Bus never showed up. They said it broke down. Don't you think they would have a back up. 40 disappointed intermediate age kids read more

Nice driver..safe trip..but the bus we were on had a "sewer " odor..:( passengers sitting in rear detected it..I was one of them. :(

While I have not experienced the tours this company offers, I have experienced their customer service - and NO WAY would I try their business. One of their buses hit my car on 10th street at 6:15 pm. I wrote the president and sent him pictures. Why? The bus driver would not exit the vehicle, or give his license or registration to the police on the scene. The Harbor Police gave up, and asked me to report it directly so they could get traffic moving again. Today I called the president of Trolley Tours to make sure he got my email and photos regarding the event since he had not answered - fully 16 days later. He didn't remember the email, then proceeded to tell me it was probably my fault because the bus is "bigger than you, so he has the right of way and you have to get out of the way". HUH? That behemoth was in the curb lane, I was next to him on his right at 6:15 turning into the Lincoln Tunnel with six other solid lanes of traffic. Where does he think I should have gone to make sure that the bus would not hit me as he drifted into my lane? Then he angrily counselled me that since New Jersey is a no fault state, just get my car repaired myself and let the insurance company decide whose fault it was. Trying to talk rationally to this guy was impossible - so I just said....fine, the review is on you. So - I say again, the tours might be fine, but would you like to be a passenger when the driver hits a car and won't cooperate with the police to provide insurance and license information and the president of the company says.....Too Bad????? Just a thought! read more

Awful business owner - no customer service. FInd another bus company for your special event on lbi

Worst company ever...huge rip off.. charged my daughter 1072..then when they sent a charter bus instead of the trolley she order...Ron refused to send a trolley without getting a credit card first...since this was my daughters wedding I did. Thinking I would be charged the difference for the price of the trolley...instead I was charge an additional 1650. The trolley didn't pick up at the agreed upon itinerary, left the grooms family with no ride to the reception...at the end of the night it left the bride, groom and the bridal party stranded... RON COULD CARE LESS about customer service...even his drivers complained about it... AVOID this scam artist ! read more

I attended a wedding where this bus company was hired to transport guests to/from beach ceremony and reception hall. All guests and festivities were within a 2 mile radius. The driver, Betty, along with the owner, failed to honor their contract and tried to force guests to leave the reception early. There were other mishaps that caused frustration. The bride was extremely upset - their service is the only flaw in an otherwise beautiful day. Would not recommend this company! read more