The owner came out to give me an estimate. he was very helpful and knowledgeable about the trees in my yard . After the work was completed, I had a chance to look it over and make some tweaks which I really appreciated . Highly recommend. read more

Due to the very heavy winds on December 23rd I lost power, and my very large pine tree branch, fell down on my dogwood tree. There was a big mess in my back yard. Fortunately they had fallen on the ground, causing no property damage. I called Andrew, of Trout Brook Landscaping to take down the damaged branches. Andrew has done tree removal previously on my property and on my parent's, so I knew he would be the perfect man for the job. Andrew is extremely professional, responsive and skilled in his line of work. He immediately came with his equipment, and took down the heavy tree branch, and he cut down the damaged branches off the dogwood tree. He of course cleaned up all of the tree debris. I highly recommend Andrew of Trout Brook Landscaping. If you need tree removal, or are concerned if your tree might be unsafe for your home, or anything else regarding landscaping. Andrew is the answer in the West Hartford area. read more

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Highly recommend Trout Brook Landscaping for your next tree removal or pruning need in West Hartford. We had an emergency tree removal needed, and the owner Andrew came out same day to quote and take care of the job. Him and his team did a fantastic job! Also a fair price. In a sea of options, we were impressed with the reliability and care taken that day. Big THANK YOU to trout brook landscaping. read more

They did a great job for us with a very tall tree that had half fallen and half threatening the safety of our home. I was really impressed watching Andrew take this huge tree down. His skill, knowledge and equipment can get the job done fast! read more

This company has done great work for me and my neighbors over the years. Leaf clean ups, lawn mowing and tree pruning all done well and with great communication. read more

This winter we had issue with one of the tallest oak trees in West Hartford between us and our neighbor's property. Owner Andrew Bachman is one of the only arborists in the northeast that we trusted to take down the tree without damaging any close surrounding structures. We have used him for many years on various properties and his team operates with the utmost attention to always make us beyond happy and satisfied. Thank you to Troutbrook Landscaping for really caring and always going through extra distance for us! read more

Andrew & his team are great.. . They are professional, courteous to home & landscapes and very efficient with their equipment. Highly recommend to anyone that needs a complex tree taken down. read more

Did NOT do an acceptable job. They were very hard to reschedule with. Rude, Please find someone else to take care of your landscaping needs. read more

I recently had a large maple fall diagonally across my yard and over my driveway causing my wife and I to have troubles coming out and into our home. We hunted around for a couple of days for the best quote and Ian and his crew gave me a solid deal. They were quick, efficient, and very understanding of the stress we were both under.. Ian is very knowledgeable in trees and broke it down perfectly for us to understand why it happened and he even gave us advice on how to prevent it with our other maples. I will definitely be using this company for any future tree issues I might have. read more

I hired Trout Brook Landscaping to remove a falling tree and do minor work on my property. Ian was very responsive via email, text, and the online customer portal. I communicated with Andrew as well, and he was just as responsive. These guys were very professional, knowledgable, and a pleasure to work with. I was able to get a quote quickly, and the job was completed in a matter of days. I appreciated how quickly they fit me into their schedule, especially since this is a very busy time of year for anyone in the landscaping business. The guys who came out to remove the tree and do some minor work on my property were efficient and courteous. Everything was taken care of under an hour, and they cleaned up well after the job was complete. Overall, I highly recommend Trout Brook Landscaping. read more

Estimate was almost double two other tree companies on both me and a referral I gave them. Would not call again. read more

Trout Brook Landscaping has been very helpful and responsive with my local faith community, The Hartford Monthly Meeting of Friends (Quakers). We are a volunteer community and sometimes need extra help with larger projects. He helped with a garden install and other small tree work at a very reasonable rate due to our non profit and community status. read more

I had them come out to quote a complex limb removal after a recent storm left a limb on my house. They came out the same day and gave me a fair price. I would definitely consider them for future tree removal needs. read more

Andrew is always quick to respond to calls/texts which I so appreciate!!!!. Work was performed in a timely manner and with a competitive price. He has removed trees, stumps and roots for me, and all jobs were performed when he said they'd be done, and done perfectly! read more

This review is being written on behalf of my parents who do not have a YELP account or leave online reviews. I felt it was necessary for people to be aware of what is going on, as this event was clearly UNETHICAL. My elderly mother had called Trout Brook Landscaping to do routine trimming back of some bushes on the corner of the property. My father had surgery, was not ambulatory, etc., so my mother was put in charge of the job, which was nothing out of the ordinary. TB landscaping got back to her immediately and gave her the number of the person who would be doing the job. She called him and they set up an appointment to meet. Mind you- the job was to ONLY trim back bushes that were overgrown on the corner of the property line. When the landscaper got there, he immediately tried to expand the job. He continued trying to sell additional work around the perimeter of the house, planting of other things to improve the curb appeal, etc. My mother made it clear that the job was only to trim back the bushes- period. He left after giving her a quote of $750.00 which was one of the WORST cases of trying to scam an elderly/female that our family had ever heard of. The next day, the landscaper called her and stated that he felt bad...he was completely wrong in his estimate and that he'd now do the job for $500.00- he was going to give her a great deal! Right. NO ONE OVERSHOOTS AN ESTIMATE BY THAT MUCH BY ACCIDENT. He knew, 1. she was getting another estimate and knew the other company would fall over after hearing his ridiculous estimate, and 2. he knew no one in their right mind would pay close to a THOUSAND DOLLARS to trim back bushes. I make it a point to expose people that take advantage of the elderly/female, and here is a perfect example. They ruined a great thing because had this not gone down the way it did, they would have been hired for other jobs. read more

Outstanding work ethic! So glad I hired Trout Brook Landscaping to remove a huge maple tree in my back yard. The tree needed to be removed because it had become a threat, it was leaning more each year towards my house. Andrew is a pleasure to deal with, he is upfront and honest about exactly what will be done and the cost. Hans and the rest of the crew did an excellent job taking down that huge maple tree and grinding up all of those huge limbs. Hans is amazingly skilled, it was incredible to watch him take that tree down. I was so impressed that I hired Trout Brook Landscaping to landscape the yard. Please see my attached photo's. read more

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While I'm certain this business is happy to take your money when you live in the lily-white portions of town, he didn't seem terribly keen on doing anything besides insulting us once he realized we were in the part of West Hartford that isn't walkable to Blue Back Square. We reached out to some area companies for some light work, and their representative was very quick to respond. But after discussion of area needed for mowing/weeding we got to the location of the home - on a quiet street in Elmwood, off New Britain Avenue. The tone quickly shifted to his being uncertain about leaving his equipment out - in broad daylight, in a neighborhood where we have lived for over 30 years without incident, I should add - due to 'it being the kind of place where stuff tends to walk away'. I'll leave it to others seeking their service to decide whether or not that constitutes a racial overtone, but given the circumstances, we were happy to inform them that we would find another company for our needs which doesn't immediately turn up its nose when it finds out you're in the part of town that shares a border with Hartford. read more

Moodiness at its best. Stay away from this company. Not reliable. 17 year high school boy did a better job at removing snow from my driveway. read more

After finding Trout Brook Landscaping on Yelp, I called the contact number and spoke with Andrew about some Fall Clean-up work I needed on my home. He got my address and told me he would call me back. Within an hour, he drove to my home, walked the property and called me back with a detailed quote. Not only was I impressed by this initial level of service, but his quote was better than any of the three other landscape companies that I contacted for the same work. When it came time to do the actual work, the level of service was even more impressive. Since the home was located out-of-state from where I currently live, he would do the work, then take detailed photos and send them to me, without my request. When it came to the final work for the season, he actually sent me photos of the property before doing the final work, to show that all of the leaves were indeed off of all the trees. And again, when the work was done, he sent another round of photos showing the completed work. In all cases, the work was done exactly as requested, with beautiful results. Without question, Andrew and his team are a quality team that I would easily call again for work and also gladly refer to any of my neighbors or friends in the area. read more

We had a tree fall down from the last storm so I researched some tree removal services. I left contact info on their site and they called me back. What sounded like a kid, proceeded to tell me that our job of removing 4 trees was not big enough for them and that I am sure I will figure something out. He said good luck and hung up. Based on other reviews, which I should have checked Yelp first, I would not give them a bush pruning job. Here is another well deserved review. Good luck right back at you. read more

I am a very happy customer of Trout Brook Landscaping. I purchased a home in West Hartford last year and recently contact Andrew for some help on freshening the property up a bit. He was able to come over within 48 hours for a walk around the property, during which it was evident that he is a master of his craft as he identified all of my existing plants and provided tips and suggestions on what to remove and what to keep. That same day, I had a professional estimate delivered to my email and was easily able to see exactly what was to be done and what costs to expect. Benchmarking proved Trout Brook's pricing to be market competitive, and we moved forward. The team arrived this morning and got to work around 7:30am. By lunch time my property had undergone a complete transformation and was cleaned up. The guys were friendly, hardworking, and professional. They walked me around to review the work and gave tips on how to properly care for the newly installed plants as well as the newly seeded area. A final invoice was delivered within a few moments of the team's departure and it was BELOW the estimate after adjusted for materials costs. This small business is backed by a passion for what they do, talent, honesty, and integrity. Please call me for a reference any time: Geoff (860)459-8177 read more

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Excellent work by an excellent, reputable company. Andrew and his team are thorough good guys who do a great job. read more

I used Trout Brook Landscaping for tree removal and stump grinding. Andrew was great to deal with and I would highly recommend them for any tree services in the West Hartford area. read more

I've used Troutbrook Lanscaping for snow removal. I've found them to be consistent. Their payment options are electronic and bills are delivered by email. They are thoughtful, communicate well, are reachable by phone and respond to voice mails quickly. read more

Had used them before with few issues, but service has declined mightily as they've grown. Ignored my specific instructions about what to cut, and ignored my request that I be present when they did the job to ensure they did what I wanted (I'm available almost every day, but had to go out of town for two days). They butchered my favorite tree that sits right smack in front of my house! Andrew responded to my complaint by saying he needed to keep his crew busy, as though it's my job to make that happen. Not very responsive to my complaint. In fact, very cavalier about it. I won't use again, and while I had always recommended him I would never do so again. He left me a very unhappy customer. read more

I used Trout Brook Landscaping for a few months this summer. I went on vacation in the early days of lawnmowing season and, upon returning, I had fairy high grass and a broken lawnmower. Not very lucky! After speaking to Andrew, we agreed to a mowing schedule of every 10 days or so and negotiated a pretty immediate start date. Because of the hilly landscape of my property and the fact that he wasn't mowing any other lawns in my immediate neighborhood, he told me that he was going to be charging me a premium. Since beggars couldn't really be choosers, the grass seemed to be growing longer by the minute, I agreed to the price and a start day. The first day that my lawn was supposed to be mowed, no one arrived. I called and was told that most people like their lawn mowed on a Friday and they weren't going to be able to make it over to my neighborhood that day. Ok, fine. So, I waited until the next week and due to some slight rain, it took another 2 attempts to get my lawn mowed. Had that been the only problem, that would have been absolutely forgiveable, however, issues (and excuses) seemed to continue to pile up. Upon receiving my first bill, I saw that my lawn was mowed for the 2nd time only 4 days after the first time. There was absolutely no reason to do this and was against our original agreement of mowing every 10 days. When I called to question this, I was told that the team sometimes does this to get people on a "schedule". I shouldn't have to worry about or pay for the landscaper getting me on an easier schedule for them. Again, this also would have been fine (accidents do happen), had it been an isolated incident, but every bill I received seemed to have some sort of error where I was being overcharged or my lawn was being mowed more often than I had requested. On a positive note, once my bill was adjusted each billing cycle, the actual process to pay was convenient and online, but I needed more than just this to stick with this guy. When I tried to contact Andrew, I would leave a message, but never receive calls back, so I felt like I was constantly trying to track him down. I'm sorry, but hiring a lawn service should not be this hard and I shouldn't have to feel like I am being dealt with dishonestly. Most of the time, I felt like I was dealing with a high school kid who was doing this work on the side after school. I think that Andrew has some work to do on his professionalism and customer service skills before I would ever recommend him to anyone. I was able to find a different local company to take over my lawn at 1/2 the price and it looks just as nice, with no issues, so I know better options exist in West Hartford. read more

I hired these guys to clean my gutters. We had a couple of hiccups after the job was done but they returned and made sure I was completely satisfied. I would definitely recommend them. I found that their prices were reasonable and that they were very easy to communicate with. It was also super convenient to pay them. Can't go wrong. read more

This company is excellent. Very thorough and helpful, big jobs from trees to small jobs like lawn work and hedges. Aerating lawn and in the winter snow plowing. They really do everything, they do it well and it is reasonably priced. This company is my go-to for many different things read more

Andrew's crew left a mess in my backyard and have yet to come and remove it even after speaking to Andrew several times. It would appear that Andrew is no longer concerned with providing quality services. A big disappointment and not worth the aggravation. read more

Very poor customer service from owner, Andrew. After poor communication over lack of communication regarding timing of a tree job, Andrew and I spoke and he assured me he understood my need for communication so second chance was given for leaf clean up. We were promised that work would be done by end of week and we would receive a call with exact date. By friday, no call or work sone, called office and was told that they would arrive next day, Saturday, at 8:00am. Unnecessarily, I woke early on Saturdays to be ready and again they were a no show. I called later in day and was given a story about the change that made no sense but was assured we were first on list for Monday. No apology or any sign of care about inconvenience of my getting up early. Again I was up early, took dog to daycare so he would not bark all day, and again they did not show up. Andrew refused to get on the phone when I called. i spoke to a nice woman who said they would come tomorrow. Andrew finally called back and was yelling at me that i should have taken responsibility and called them to verify that they were coming....REALLY??? I should call them after they assured and promised? he then stated that we obviously can not work together.... He, the owner of the business, was unconcerned, rude, and inappropriate. RUN and RUN fast away from this business. read more

My job was done quickly and on budget. The workers were courteous, and the garden looks much improved. I would recommend them. -Marion

Missed an appointment to provide an estimate, then wrote back to say they didn't want to come because they don't like to compete with other companies. read more

Would not recommend this company. After meeting to discuss what work was needed, the big ticket items was taken care of first! Many trees taken down, actually more than originally propose. When it came to tackling the rest of the project, did not hear from Andrew for weeks. Received a call that he was coming by, then no contact again. Emailed him to say this was no acceptable to us as we were needing to get the landscaping done, he did not have the courtesy to even respond!!! Andrew talks about his qualifications as an arborist, his knowledge of local plants, etc. but he doesn't seem to know how to run a business or to live up to his promises. Really poor customer service. I would think that if your business was overextended and had issues with getting work done in reasonable time frame, you would be straight forward about this with customers. Really difficult to find landscaping services in West Hartford that are not scammers who just want to take your money ! read more

Don't go with this guy, he has no respect for his customers. He sent me his estimate without listing what he going to do and then made up some story why he did not want my project He told me that he had to spent to much time with me. That was not true. Just be very careful. read more

Andrew responds promptly, has convenient billing options, shows up when he say, has reasonable pricing and does good work. Troutbrook have done our gutters and fall cleanup twice, we we very pleased with the service both time. read more

Had a very disheartening experience with Andrew and was completely taken back by his lack of professionalism. We requested a quote for landscaping and he sent out his arborist to meet with us. The arborist was very knowledgable and insightful. We were very upfront with what our budget was, however, there must have been internal miscommunication with the arborist and Andrew. When discussing the estimate with Andrew on the phone he made it very clear that he would not even consider our project because it was not "worth his time." I was completely shocked by his tone and demeanor, and I would not recommend him for anything! I wasn't surprised to see negative reviews due to his attitude and lack of professionalism. read more

After reading such good reviews on Yelp, I decided to call this business for an estimate. The owner picked up and I asked if he had any availability to meet with me...he proceeded to cut me off to tell me he was going to Boston to receive an "Arborist award" that evening. Now I am all for personal development and achievements but to openly cut a potential client off mid sentence is never appropriate. I should have took that as an immediate indication of the owner's immaturity and lack of experience. As I continued on trying to explain my situation, he again cut me off to tell me what would be "most affective for himself as a businessman". Frankly I rushed to get off the phone after that. About two hours later, I received another phone call from the owner apologizing for being "rushed" on the initial call because he was driving. I again stressed that I would send the scope of work via email and I would call him back to set up a meeting time. The following morning the owner just showed up at my property (luckily I wasn't home alone) with a random man who was never introduced to me. We had never established a meeting time!!!! I indulged him by giving him the scope of work and walking the property with him but was completely turned off because HE WAS EATING THE ENTIRE TIME!!! I couldn't even believe my eyes. He is clearly pursuing my time and my money yet he's eating and LICKING HIS FINGERS as we are speaking!!! He even asked me to review him on Yelp! I mean this is why you cannot take these companies seriously!!!! How unprofessional!!!! I have had one man companies that I've called off Craigslist be more professional than this young man. I would strongly urge you to take your business elsewhere. There are true professionals in the West Hartford area that do not need "awards" to prove that they have basic human interaction skills and business sense. read more

Trout Brook Landscaping, owner Andrew Bachman, is a welcome relief and reassurance that you can find a company/small business on the Internet and have their services exceed your expectations ten-fold. Background: our closing date got pushed out and suddenly we had to deal with property maintenance for another two months. We had moved, lawn mower had been sold. Now we have to deal with calf high grass. We went on the Internet, and wanting to stay local and hire a small business, we found Trout Brook Landscaping and of course, having had some issues hiring businesses this way, we read all of the reviews. We called Andrew and explained our situation. Andrew actually did a drive by of the property, quoted us a price (he even apologized for the price but we said Not A Problem cheerfully, because it was going to be a 'messy job' being calf-high grass and overgrowth!) and then referred us to one of his subcontractors, Raymond Klinger. We talked to Ray, he came on the designated day and time (he was prompt), walked through the property and then began what was a masterful restoration of our lawn. He had to first weed whack the entire property, then he mowed it, then he edged it and then finished by using a leaf blower to remove the clippings. Our lawn went from looking like an overgrown ruin to the most perfectly manicured property on the street. We were dumbfounded and amazed at the same time that our lawn could be recovered to a showplace! Ray was professional, calming (we were a bit panicked), organized, efficient and deliberate in his steps to complete this job. Starting with the professionalism of Andrew Bachman of Trout Brook Landscaping, ending with a wowing recovery of our lawn thanks to Ray Klinger, our faith in using the Internet to hire the best of the best has been restored. We've hired Ray to continue mowing our lawn until the new closing date. If I was ever the most sincere about recommending people and businesses, it is this one. You need to hire Trout Brook Landscaping, Andrew Bachman, and along with Ray Klinger you will be as pleased as we were (astounded is more like it). read more