I wanted to love this doctor's office, and I stayed for 3 years trying to stick it out. The office…read moreis very close to my house and the staff and doctor's have been kind and courteous at every appointment, but the communication is terrible. I rarely get through to anyone when I call regarding appointments, and often don't hear back for 2 days or more. This is tough when you are sick and looking for care from your primary physician. The last straw for me was when I had a sinus infection and called for an appointment and 2 weeks later, I still haven't heard back. I understand that you may not be able to get in (and I went to an urgent care instead), but I would at least expect a call back within 24 hours. In addition, I've had 3 different doctors in and out of the office in the 3 years I've been there. It makes it hard to feel like you're starting all over again at each annual check up. Switched to a different office. Hopefully they can sort out the Queen Creek office in the future.

First time here and everyone was friendly and efficient. Located right across the street from my…read morehouse so may have to switch my primary.

My wife and I spent six and a half hours in our initial session with Michelle. It was helpful, but…read moredid not address a major concern (which had been presented to her prior to our first meeting). Within a week of our counseling session our marriage was worse than before. I contacted Michelle and she said that my wife is very guarded about her issues and the likelihood is that she doesn't want to work on herself. Michelle was correct. In hindsight I regret we agreed to such a long initial session. I think we should have limited our initial session to an hour or two. It could have flushed out my wife's lack of willingness and commitment to counseling and saved us an enormous amount of money with no positive result.

Michelle is uniquely talented at discovering the core issues in a marriage and articulating it in a…read moreway that is easy to understand and follow. She provides practical advice based on the information she gathers in her session. My wife and I value a no nonsense approach to improving our marriage and Michelle provided that. She was carrying , thoughtful, and inspiring. We walked out of her office feeling reborn in our marriage.

I've only been working with Samuel for a couple months, but I feel like he's already helped me see…read moresome new concepts that I haven't been able to grasped throughout the past 17+ years I've been in therapy. I've seen several different counselors over the years and none of them have been able to help me have as many pivotal breakthroughs! I feel like Samuel genuinely cares, he takes notes, he also encourages ME TO TAKE NOTES, and he is able to reference stories I've mentioned to him in prior sessions accurately (this is huge). A couple of things that he's pointed out to me have really resonated and helped me with my anxiety recently: 1. "Dwelling on the 'don't knows' triggers anxiety" -what the heck does that mean? The "don't knows" are thoughts that pop into my head like what is next week going to look like, what does xyz think of me, or why doesn't my dog listen to me, etc. All the things I can't possibly know cuz I'm not a fortune-teller, someone else, or my dog! (I hope you get the point) I can ask xyz and/or I can take action to get help with my dog, but dwelling on the "don't knows" right now or during the weekend are only going to trigger anxiety. And once my anxiety starts spinning, then depression will be coming along soon too to join the party, if I don't get a hold of my thoughts. So remembering this little mantra has helped tremendously lately and I'm staying more calm. 2. Our imagination makes up terrible outcomes and stories all the time (due to different reasons and may vary from person to person), but why not try to use our imagination to make up good things instead. I mean either way we're just making it up in our head anyways, why not err on the positive side of things instead of always on the negative, doom-gloom side? I could go on and on, just ask Samuel, I never seem to run out of things to talk about lol. But I don't want to give away all my enlightenments in just one review. I am grateful for my new counselor and love recommending his services to other people looking to put in "the work". Good luck!

Working with Samuel has been wonderful. He's listened to my concerns, providing tools to help me…read morenavigate challenges I have experienced recently. I worked with several therapists over the years, but Samuel offers a level of care that has helped me on my journey of feeling better. I highly recommend him!

Awful place. They don't keep residents safe nor do they have adequate therapeutic services.read more

I was apprehensive about going to see a mental health professional, however the environment here is…read morefriendly, informative, and respectful! Any time that I have a question and I follow instructions to leave a voicemail,I receive a timely response. If I email the response times are quick ,which I really appreciate when it comes to my prescription refills. I have found that the staff as well as my doctor make it easy and comfortable to get the quality care that I needed. 10/10 would recommend!

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Counseling is very difficult to get right. Some counselors are too soft - others too hard/aloof…read more Some just want to chat with you while others want to do exercises. Troy Stone is one of the better counselors I've been to. He is honest, calls you on your BS, relatable, and has plenty of examples. He will chat about your day-to-day stuff but he always pulls it back to - what is your goal and what is the science behind it (love language, attachment theory, trauma, etc.). Other MFT counselors I've gone to barely touch on such subjects which greatly hinders long term fixes - to fix what is wrong today you must understand where you came from. If you simply talk about what pissed you off last week and never touch on why or what happened to you in the past that predisposed you to those emotions... then you're just spinning your wheels.

I love this counseling office. I see Stephanie Munro and I think she is amazing. She has helped me…read moreso much.

I've been seeing Carol for 10 months now. I decided to seek counseling because my sister noticed…read morehow depleted my "light" was when she looked in my eyes. I was losing myself and my way, just barely able to try and meet everyone else's needs, completely unaware of my own. I didn't want to fade away, but I knew for my heart and mind to engage I would need a good therapist. I read Carol's profile, and immediately knew she was the one. Her approach took into consideration sensitive people. In life I have been misunderstood by many. I was so often referred to as "sensitive". I tried to push this aspect of my personality, the deep feeling and thinking, down until I could just communicate on the surface. Looking back over the last 10 months I realize that Carol has respectfully guided me to a place where I can honor who I am and find a way to live in harmony with others in my life. It's a tricky balance, and I'm still working on it, but I have made progress. She has managed to provide insights that I had not seen on my own, because she listens and I believe truly cares about those she sees. I will forever be grateful for Carol, as she had had a profoundly positive effect on my life.

From the owner: Individual and relationship counseling for over 23 years. Specialties include Emotionally Focused…read moreCouples Therapy (International Certification), anxiety, depression, addiction, self-esteem, marital and relationship counseling, blended families, teen issues 14 years of age and older, and highly sensitive people (see hsperson.com).

I would highly recommend. I felt like we meshed right away and she was very insightful.read more

From the owner: LDS faith transition and religious trauma counseling at Family Matters Counseling. Leaving or…read morequestioning the LDS faith can feel isolating, confusing, and deeply painful--especially when your beliefs, identity, or relationships begin to shift. At Family Matters Counseling, I offer a safe, nonjudgmental space for individuals and couples navigating Mormon faith deconstruction and religious trauma. I help mixed-faith marriages grow closer and more connected as they grapple with differing beliefs. I understand the grief, fear, anger, and loss that can come when life no longer looks the way you were taught it should. You don't have to choose between honesty and belonging. Together, we'll gently process your experience and help you reconnect with yourself. Building boundaries, strong connective relationships amidst difference, and self-authorship are areas this type of trauma touches and where I am specifically trained. I am located in Gilbert, but serve all of Arizona by telehealth-Emily Sanchez, Therapist.

Stacie is very passionate about her work a great listener and an awesome life coach would highly…read morerecommend her

From the owner: Welcome to Sunshine Healing where healing is a whole body, mind, spirit, and soul transformation…read more Let me help you to become your best self.