A friend and I plan many trips throughout the year and we chose this spot for this trip, rather than doing our usual AirBnb or private rental. I thought having a ready-made breakfast would help us get up and about earlier in the day each day which is important as this is a work AND for fun trip. We are fortunate to both love our jobs and they allow us these trips. Breakfast was decent, typical of a hotel. I liked the fresh fruit and variety that changed slightly each day. The eggs are labeled as cage-free and I had to smirk because they are for sure free of a lot, as they are clearly the powdered-type "eggs" that are served in lots of lower-cost hotels these days. There are options to purchase other foods and drinks there in the lobby and a microwave to heat things as well. I had looked on the site before our trip and the fact there are refrigerators in the room is not listed there that I could tell, which was disappointing as I would have liked to bring a few things of my own for the week. Cleanliness of the room and the lobby was 5-stars and I do like how large the lobby is with lots of room to spread out, a pool table, tvs and sofas, etc. Noise was not an issue for us, as others have mentioned, but we were on the top floor so perhaps that helped. Internet was speedy and we had zero issues with it, which is important as we both spend lots of time online in the evenings catching up on work, loading photos, and updating our social media accounts. My big gripe is the fact that I need to get on the phone today and dispute my charges that have appeared on my credit card. The day we were to check out all these random charges started hitting my account, large amounts and just with no rhyme or reason. I decided to wait a few days and see what actually remained at the end of the day but for some folks that could have created real panic. When it all settled I've been charged $131.66 more than I was quoted for the room, and more than my receipt says. I am not looking forward to having to spend phone time resolving this. Who has time for that?! Fingers crossed it is quickly resolved. **Left message for the manager with no call back after a few days. Did he receive the message from the front desk clerk? No way to know. I called again and spoke with him and issue was worked through and solved quickly. Very nice and on top of it. read more

See all

We specifically booked this hotel because they advertised electric car charging. They have two chargers that are so slow that, with both in use, it would have taken 30+ hours to charge our Volvo XC40. We plugged in at 7pm last night, we had 29% battery; at 7:30am it still had only charged to 48%. This added a whole additional charging stop to today's drive. Otherwise, the hotel was fine, but not being able to start a long driving day with a full charge was disappointing. read more

Nice and clean and has everything you need. My star rating is based on the soft pillows and it is noisy. They provide one set of ear plugs in room and even though we chose a room away from main highways we heard the trucks as well as the train since there is a track on the other side. We went down for breakfast on a Saturday at 9am and they were closing so we did not get to have anything. 9am is so early for a weekend especially since you didn't get a good no sleep. Fortunately it was a one night experience for us as we headed off to our holiday destination. read more

The walls are very thin and can hear neighbors talking. Water pressure not good in shower. Eating area not clean very well. Don't like dorm style room. read more

Great experience, clean room and courteous staff Highly recommend if staying in Martinsburg WV

Our family stayed in the same room two years apart and the same unusable shade is still there, unfixed. Great concept. Fun decor. Front desk workers could care less for anything except their cell phones. Very unhelpful but the general manager knows his stuff and will help you. Bypass the front desk, especially in the evening. read more

This is my 2nd time staying at a Tru location, and I really do like them. Great value for money and clean. Pros: -clean -comfortable bed -liquid soap -surprisingly quiet given that its so close to main road -lots of eating options within walking distance -free bfast (although quality wasn't as good as at comparable places. No waffles/ pancakes) -free wifi -friendly check in -large free parking lot -small gym Cons: -no view (not a big deal) read more

Tru by Hilton Winchester - Hotels Near Me - Winchester, Virginia

Just off I-81 next to a beaten Quality Inn with requisite attached Denny's. Plenty of parking but only 1 set of elevators in the middle of the complex. 4 stories of rooms with a large lobby. Hands free check in with the app was a joke...went all the way through it to still receive a prompt that said I had to check in in the lobby. Well, what's the friggin point of checking in online then? Next...after the front desk clerk tells me to just wait a few minutes and the app will work and will allow me to use my phone to open my room door, I get to my room and it hasn't been cleaned..so...I schlub back downstairs 4 floors to the check in clerk again...he questions me that the room was still dirty...I'm like yeah man, both beds are slept in and not made up. He asks me if room had a sticker...I say no...hes like...oh, ok, yeah it hasn't been cleaned yet. No kidding dude...I just told you that 2x. New room was fine. Window heater/ac unit. Only 1 light turns on with wall switch, all other lights have to be turned on individually at each light..lame. Large bathroom with cheesy shampoo, soap, etc. No taking bottles away here, that's for sure. Wifi was string and free like 'merica, but there were only about 10 basic cable TV channels and no channel directory. Absolutely zero literature in the room to tell you what's nearby or recommended. Additionally when I went to take a shower, I couldn't get any hot water...seiously... not kidding. This is a basic hotel, but it did seem clean. Premade boxes breakfast available to go in a fridge in the lobby and supposedly Lavazza coffee to take away at your leisure 24 hrs a day, but dont expect it to be fresh. Check in clerk dude was busy texting or scrolling on his phone each time I saw him. He was a millennial and had no motivation I could see. read more

See all

Please don't Advertise things you don't have...This hotel named for being an affiliate of Hilton...Worst one I've stayed at.Piss poor customer service at night.....Please don't advertise services that aren't working. Would have made a big difference in my booking. No printer services and lazy ass staff. Horrible hotel stay. Clothes out in the open because they don't have anywhere discreet to put them. Didn't appreciate this stay and especially the cost For nothing. Breakfast was horrible especially the egg option,bacon paper thin. This place was A Total joke and waste of my hard earned money. This place was horrible and well over priced for nothing. No microwave in the room...Totally useless, why ask if I wanna pick my room when you have the census and nothing is there. read more

A late, exhausted night driving through Maryland from Massachusetts and a quick search of hotels brought us to this newer property. We booked through Hotels.com arrived and were quickly checked in. We found our way to our room on the second floor and crashed. Our room was a king room which was comfortably appointed with a brightly lit bathroom and plenty of night lights and a desk area. Free WiFi and breakfast accompanied our stay. The breakfast had many options and the area was neat and clean. The staff was very friendly and eager to help with anything. A great stay that exceeded expectations! Highly recommended! read more

New but low end Hilton property is okay today but will probably be junk in another couple of years. Low quality fixtures in the bathroom are already failing, bathroom door wouldn't close. King room was small, fake wood floors are noisy so we could hear every footstep above us. Great tv in the room. We will not stay here again read more

I stayed at a Tru up in PA a few months back and really enjoyed it, so when I was passing through Winchester VA last night I booked the one here. As a 22 year old who mostly works on a MacBook, I'm definitely the demographic they're targeting, but I love the work area in the lobby. Very clean and cute without being cramped or loud. The pool was great! Warm and clean. My only complaints are that it's a bit noisy (but I live in Boston so the road sounds are a lullaby to me at this point) and there were no bath towels in our room. (front desk guy Justin was super friendly though and got them right away) And breakfast was cancelled because of the COVID-19 virus, but that's expected. At this point Tru is my go to hotel. Very nice. read more

Tru by Hilton Winchester - This is the only picture I took but someone else on here left a plethora - Hotels Near Me - Winchester, Virginia

Stopped for the night and was pleasantly surprised! The staff were so friendly and helpful, the room was spotless and the lobby was a mini entertainment hub. If all that were not enough, the free breakfast was amazing, more variety than I have seen before and all delicious. Will definitely stay with TRU again. read more

See all

Even though there was one small snafu, I am giving my stay 5 stars. My only one small issue - I booked via the Hilton Honors website and checked in via my Hilton Honors app for 3 p.m. The app lets you choose a room or you can let the hotel pick for you. I was bringing my dog, so I wanted to get a room with the easiest access to an exit for a senior dog. I picked room 103, which was on the ground floor, 1 room away from an exit. I got to the hotel a little early and scoped it out from the parking lot and saw what I thought was room 103 and it was not ready. No big deal, went and did some things to come back at 3 p.m. Check in was easy and they gave me room 103 as it was reserved under my name. I went to the room and it was not ready at all. No bedding, pillows piled up on the corner of one of the beds and some bagged trash in the room. I went back to the front desk, the clerk was very apologetic and did not know why the room wasn't ready. Another clerk came and looked at the computer and said " oh you picked the room via the app. The app doesn't tell our system that you picked the room and what time it should be ready. " That explanation didn't make sense to me, but I wasn't trying to be difficult. They had a pet friendly room available on the third floor so I asked if it could be near a stairwell or the elevator if possible. I got room 331 which was right across from the stairwell. Even though I was concerned for my dog, he actually was a champ in the hotel (his first stay) and so we were able to make it back and forth from the room, to the elevator to the outside multiple times without any issues. The hotel is actually great for a night stay off of a highway. It has a salt water pool and fitness center, along with laundry facilities. It has 2 electric car charging spots and plenty of well lit grassy areas with trash cans to walk dogs and dispose of their waste. There is 24 hour hot water and coffee in the lobby along with a pool table, board games and plenty of tables and space if you want to hang out or be in a space in the hotel but not in your room. In the AM they have a small complementary breakfast in the lobby with freshly made pancakes, eggs, sausage, oatmeal, cold cereal and bagels / English muffins. I'm totally a fan of the Tru brand now and if I ever go back to Winchester, would not hesitate to stay here again. read more

Terrible front desk service in the mornings. Loud maids that wake you up bright and early. The worst Tru experience I've ever had.

We stayed at this Tru location while passing through on the way to Boston. The hotel is very clean and modern. Employees were very friendly. It has a lively vibe as a lot of people hang out in the lobby. The beds were comfortable and the room was quiet. I wish there was a little more counter space in the room as it is a little Spartan but overall it was a great stay and well priced read more

The hotel was super clean and had a cool vibe. Check in was easy. Room was nice and clean and bright. Tv was large. Shower was amazing. I liked the toiletries on the walls and the towels where super soft. Plenty of parking. Lots of storage room in the room. The room was kinda loud but nothing unusual. I have not stayed in tru hotels before. Will definitely try out more. read more

Nice place to stay when driving through and need to stop. If price is right I would definitely come back. Very comfortable soft bed and pillows. No constant fan switch for Havac was an issue because walls are thin and you hear everything. Cool Temp was also locked to 65 no lower. Stand up shower water pressure was a little low but overall I would come back. Good 24 hour coffee a plus. Breakfast was not great eggs were very low quality eggs looking like rice and bacon so thin it was tasteless. Everything else a little better. read more

Tru by Hilton Winchester - Hotels Near Me - Winchester, Virginia

See all

Great location, super clean, staff were wonderful. Justin welcomed us and was full of local restaurants to dine he directed us to old Winchester a super cute area of local business and restaurants read more

If you want a terrible night sleep please come here! Walls are so thin I could gear the complete conversation next door....then it turned into listening to them have sex. Luckily that didn't last too long then I realized the road noise was so bad the hotel had actually placed foam ear packs by the TV. At first I thought it was something the previous guest had left but soon realized that the hotel had left them. Then comes the fun part when I turn down the AC, nothing that I ever experienced in a hotel room was so loud... except the couple next door. The pillows were so hard I thought I was sleeping on a rock. This had to be the worst hotel stay of my life. I usually sleep very easily but I didn't get 2 hours sleep the entire night. Good luck!!! read more

great place to stay. picked it because it was right along rt81 for our roadtrip. very clean and modern. fun design. pool table, snacks and coffee/teas in lobby. rooms were pretty big, again very clean. staff was friendly. had an indoor pool and gym too. breakfast was good with lots of options including fresh pancakes. read more

Very nice short trip. Headed home Tru Hilton, Winchester, VA was amazing. They let us store our bikes while we explore the city when we were not riding. read more

Beautiful hotel! Super clean and modern. Every color, hook, outlet and piece of furniture is thoughtful and welcoming. The wood type floors in the room are a change from the typical old musty hotel carpets. The shower has a glass door, which I was so thankful for since shower curtains scare me. The bathroom shower is outfitted in tile like wall covering, only there is no grout between the tiles, since it's just one whole sheet of wall covering. Grout can typically look dingy and gross so again, I was super thankful for that. Hotel bathrooms give me a scare, but I felt super comfortable and clean in this bathroom. The furniture in the room makes sense. There is a dresser and or strange office desk. The furniture is minimal but super useful. Everything is very open. There is a bench for putting on your shoes, shelving, hooks, a desktop and chair but no unnecessary drawers, which I imagine makes the housekeepers job easier. The sheets and bedding were comfortable and there were enough pillows, which I find is often a hotel fail. Breakfast was boxed and came with two hard boiled eggs, a bagel, cream cheese and a yogurt. There were a variety of beverages, including apple and orange juice, water, coffee and tea. The tables in the lobby were labeled with signs that said disinfected if they were clean. The lobby had a pool table and was gorgeously set up, with lots of seating choices, tables with outlets and USB ports, a market place, clean bathrooms and an indoor pool that was just as clean and comfortable as the rooms. Everything was bright and airy and modern, without feeling forced and uptight. This was the first time I stayed at at Tru hotel, and I will be back! read more

Seem to have the COVID game down pretty good. Pretty easy in and out. Rooms were clean and seemed to be sanitized ok. The room we were in was cleaned and decent. The standard room with king bed here is SMALL! I've seen Red Roofs with bigger rooms. read more

Walls are thing beds suck minimalistic hotel which is convenient and nicer than expected. Though good luck falling asleep or not finding yourself listening to people around you above or beside or even below your room. Thanks but not impressed read more

We wife and I just spent a night at the Tru by Hilton in Winchester. We were driving from Savannah to New England. The Tru was the nicest place we have stayed at in this area from our prior travels on this route. It was super comfortable, modern, extremely clean, and well managed. This is not a "fancy" hotel. It offers all the necessities and the staff are very helpful and friendly. The hotel does have an indoor swimming pool and a gym. Tru to form, they also appear to be very well maintained with an emphasis on cleanliness. And one other thing - the Tru happens to be pet friendly. read more

Cute little hotel reminds me of Ikea, still smells like new, staff was friendly and helpful, room was clean and comfy. I absolutely loved the body wash and lotion they provide, they smelled so good i looked forward to taking a shower lol (not too crazy about the shampoo and conditioner) but love that they are installed on the wall so you don't have to bother anyone for more. Only thing I didn't like and reason why it doesn't get 5 stars is that walls are paper thin you could hear everything including the highway and it has no carpet which is good in one way because carpets are nasty but it makes for a very noisy room, you could hear the upstairs guest stomping around at all hours of the night so bad we requested a room change, but the front desk lady was really nice and took care of us. read more

Tru by Hilton Winchester - Hotels Near Me - Winchester, Virginia

See all

I've been here at Tru by Hilton for a little while now and I've had some problems while checking in Tuesday evening. The pictures below shows that the room is very unpresentable. As you can see the left bed closest to the wall is made very poorly, while the other side is perfect. Next when I inspected the sink and toilet, I noticed that they were VERY dirty. Crusty toothpaste, hair strains and urine stains all over the toilet. I believe a lady named Bridgette was working that day. Had to ask one of the housekeepers to clean the room because the Assistant couldn't be found that day. After being here for a couple weeks, I went down stairs to breakfast and noticed there was a bunch of commotion. When I had over heard what was going on, I had happen to hear that the general manager fired the head housekeeper. Whenever I need my room cleaned, I had always stopped her in the hallway and asked her to have stay over service done. She never said no and always knocked later at the end of the day to make sure she didn't miss anything and if I needed anything else. She did very amazing. She is such a wonderful and bright lady. It's sad to see a bunch of employees help the hotel be fired. It must be the toxic management that goes on here!! It's sad to see such great works work so hard during the pandemic and get chewed out!! read more

See all