I have been a mechanic for many years. I used to buy Napa Auto Parts almost always. I felt the…read moreparts were good quality, although more expensive than others. It does not pay to install poor quality parts on a car, they come back, and bite you!  Unfortunately, a few years ago it seems Napa changed their policy on quality. This happened around the time they totally changed the on-line site.  Around the same time, I started looking at Rock Auto on-line. Rock Auto offers each part by a few different manufacturers, quality levels, and prices. I started noticing that despite Napa still charging higher prices, they were now supplying the cheapest, lowest quality parts instead of the better quality they were known for.  Given that, why would a person order from Napa, when Rock Auto is surprisingly lower priced, and you have a quality level choice . Napa seems to be riding on their previous well known name, while keeping the prices artificially high.   Some prime examples of this is, I purchased a starter solenoid, (eckland, Napa's electrical brand), as a preventative measure. The third start-up, after installing, the solenoid froze in the on position, with key off, and kept the starter spinning and engaged until I could unhook one battery terminal. Burned up the relay, starter, and a couple wires.  I purchased a rebuilt alternator, took it from the box, and turned it, it felt rough turning, as if there was dirt in the bearing race or defective bearing components. I purchased Napa's best fuel pump, and it was very noisy from day one. I purchased a set of Napa Branded, 2 ton each, jack stands. One of them had a defective casting that would not allow the stop to lock in place. Although it seemed it locked, when weight was applied, it fell.  I purchased rebuilt Ford Front calipers from Napa, and with in one year, the unplated soft steel bleeder screws has rusted solid to the caliper! I heard from a NAPA rep, and he said due to competition, quality had to suffer, BUT WAIT, isn't quality the whole point. Especialy when still charging the higher quality prices.

I had check engine light come on in my car. Called the Washington store and spoke to Dave whom was…read morevery helpful on the phone and in person. He helped me figure out what was wrong and how much the part cost to repair. I would recommend visiting the store again!

If they tell yoo they will do an even exchange dont they ripped me off buy given my mechanic the…read morewrong part in exchange formmynpart with no ricite and told them dont worrie about it when they needed the old on back these fagits told me i had to pay 20 extra bucks fornthe part the part that was returned that i haf the original recite for and they never gave one for thebechange. Then these fagits forged a recite in my name with my id by the way never give them your id there fucken you over if they need it, and told me it was me last night now they had a recite in my name and i have to pay them the extra money. I have been going here for ten years and they lost my buisness plus that of my mechanic which has been there longer. Do your self a favore and go to oriley they have what u need and by the way the parts autozone ordered me are the wrong ones. And they wont here that they are they insist it right but it dont fit on my truck. This was the third time they screwed menit was the worst butnt will def be the last

Had an appointment that was scheduled! Not only did an efficient job of service but also performed…read moremy service sooner than expected! Great job! Kevin

AVOID PEP BOYS!!! I…read morebooked a simple appointment for new tires, balance and alignment. took them 8 hours, they came out just before closing to tell me they don't have the cone to balance tires on a Toyota then billed me a higher rate than I got quoted on their website, and sent me home with a poorly balanced tire set that shook the steering wheel. My car is now undriveable. it's been a full week, I've called the store and corporate office a dozen times. They have not offered a solution or refund. what should've been a 1-2 hour tire change turned into me not being able to drive my vehicle for over a week. I have a case opened with corporate office, all they can do is tell me somebody will call me back. nobody does. Do not under any circumstance get any service from Pep Boys.