These guys just finished a job at my home in Long View. Mike, Brandon and Clarence are all great…read morepeople and very friendly. They showed up on time and got right to it. It wore me out just watching those guys go. I will always recommend Cherokee Heritage to others and I'm sure they'll be back here the next time my wife comes up with another "project". I'd give them even more stars if I could. Don G.

these guys are awesome, i needed my kitchen updated but didn't know exactly where to start from ,…read morethey came to look at my kitchen to give me a quote and helped me with ideas and let me tell you.. ive showed off my kitchen to everyone i know. they did such a great job came on time every time was very respectful of my home and very reasonable price i would highly recommend mike and brandon also very nice gentleman made this process easy and delightful thanks guys

I waited over a month after our pool completion to write my reviews because I wanted to make sure I…read morecovered everything. Building a pool is stressful and a HUGE decision. I hope our review helps others and helps True North become better. So here was our experience with True North..... Overall, we are happy with our decision to go with True North and they did a great job building our pool. It is beautiful and was complete in under 4 months from dig date! BUT the process was not without hiccups and it was A LOT to take on. The biggest issue we had was communication and the "orientation" to our pool. If I could do it over again I would say research, research, research! I wish we would have known more about the equipment, process, and how it all works when it is done. We chose a salt water custom free form pool with a spa attached. There was a lot we did not know before making that decision and it was not presented in the sales meeting. Like, we did not realize the pros and cons of having a spa attached, or realize that you have to maintain the pool all winter in order to use the spa, and that the salt system doesn't make chlorine in under 60 degrees. We also didn't know that you have to use Chlorine for the first 30 days, no heat in the spa for 30 days, and no robot vacuum for 30 days due to the pebble setting. Those are the little things that, had we known, we would have been more prepared or made different decisions. Jim and Tami were amazing and any time that we had an issue, they were there. Jim came out and resolved all of our problems and literally has been on call 24 hours for us. Even now, we are able to call him anytime. Scott (our sales guy) and Mike (company manager) are there at the start and with the selling of the pool but then quickly disappeared. Their selling point was that we are hands on and will be here throughout the process. To date, neither of them have actually seen the final product. Great guys but definitely not the go to people to get stuff done or help the process along. Scott is there to sell, Mike is there to manage, Tami is there to schedule (she's amazing at it) and Jim is there to actually get stuff done! During the process, the crews that were on site were respectful and worked hard. There are several different crews they work with and NONE of them warn you before showing up. Some mornings people were out there at 7am and needed us to move cars but we had no idea they were coming. Our yard was a disaster for the four months that it was under construction. Lots of mud everywhere, dirty driveway, trash in piles, and materials everywhere. The process moves quickly in the beginning and then stalls out for a while. Near the end we had to push to get it complete before the end of summer. Jim was a huge advocate for us. We were quoted a 8-10 week completion from dig date and it took about 12 weeks to complete. I will say that was much quicker than any of our neighbors. The materials and stone caused delays and issues but in the end it all came together nicely. Highly recommend going to the actual stone yard and picking your pallets of stone in person. We were not thrilled with the electrician and had issues there. We ended up having our own come out just to make sure we were doing the right thing in hooking up the equipment. They changed paths after our guy came out. Our largest construction issue came in with the pebble installation. To this day the pebble is VERY spotty and we do not feel it was mixed properly. It really was a rushed job and we had to have them come back out just to clean it off stuff (we had a blue waterfall) and to even it out on the tile line. They were frustrated to come back out to just clean it up but really we should have drained the pool to have it redone. Lastly, our final pain point came with the pool company that does the orientation after the pool is complete. We really did not get an "orientation" on how to use the equipment or deal with the pool chemistry. We knew nothing about keeping the chlorine balanced in the beginning or even how to hook up the vacuum properly. Someone just came out and threw in some chemicals and was like we will be back in a couple weeks. Oh and here is how your turn on your cool LED lights..... Then when it came time to switch over to salt, I had to contact them and someone just came out and threw six bags of salt in and left. After a week of rain and a smelly pool, we finally called Jim and said hey what do we do when the pool is going to overflow. We quickly realized the pool company never installed our back wash hose. It actually still needs to be done to this day. In general, we have had to do a lot of research on how to use things, how to keep the water balanced, and how to maintain stuff. But I guess that is a part of pool ownership. In the end, thank you for building our pool and if we could do it again, we would still choose True North. We would just research a whole lot more beforehand.

*** Update. My husband, Erin, sent an email to you, Jamey and Jeremy on 5/24/26 at 2:03 pm. You…read moremight want to start there. I don't see an area to DM you directly. I would not recommend this company if they were building you a pool for free. They do not honor the warranty (only one year!) and do not return phone calls or emails. We have several items on a punch list that have not been addressed and a spa we can't even use! We have tons of drainage issues (patio drains into the crawlspace and the drains in the travertine decking aren't working) and two lights that have never worked. The base of our basketball hoop wasn't substantial enough to hold the weight of the hoop so the travertine was messed up. I could go on and on about how rude they were to me during the building process. Stay away!!!

Christopher Handy, awesome handyman. Hard worker, very…read morerespectful, gets the job done . He will be our regular handyman.

Absolutely phenomenal workmanship. I could not be more pleased with the dishwasher install…read more Promptly responded to my request, very detailed in description and time to complete work. Very friendly and his communication was second to none. Would not consider using anyone else

Our bathroom remodel looks and works wonderfully! Dave was attentive to our needs and wishes and…read morehandled whatever curveballs were thrown with ease. We are very satisfied with the work!

Excellent work at a fair and reasonable price. Josh is very…read morefriendly and does a great job. will definitely use this company again.

I've worked with Ryan on multiple projects, and he is always my go-to. He's incredibly…read moreprofessional, responsive, and genuinely cares about his clients. As a real estate agent, I confidently recommend him to all of my clients because I know they'll be in great hands. One of the things I appreciate most is his ability to provide accurate repair estimates based on home inspection reports. That helps us move quickly during the due diligence process and makes transactions much smoother. Whether it's repairs, renovations, or full rehab projects, Ryan delivers quality work and excellent service. I highly recommend him to anyone looking for a trustworthy, knowledgeable, and reliable contractor.

Great experience with Ryan Durant of RD Services of Lake Norman inc, my wife and i have been so…read morehappy with him and his crews. They have remodeled our master bathroom, installed our deck, installed all new crown in our house, interior painting, and many more. We have recommeded him to several neighbors in our development. Very pleased!!!

Derek is professional, he was prompt and completed the tasks we asked of him in a timely manner…read more Great results, We will definitely use his services when the need arrises.

Very happy with the work. Derrick & his crew where very professional & friendly. 5 stars on work…read more5 stars on prices 5 star on knowledgeable.

Jody did a great job helping us with some home repairs my husband could not complete. His pricing…read morewas reasonable. He worked hard, efficiently and cleaned up afterwards. Extremely polite, professional, and offered suggestions when we asked questions. Arrived on time for the job. We will be reaching out to him again in the future.