Marquise! What a great person. He helped me a couple…read moretimes this past week and he was so so nice. Professional, patient, easy to talk to and handled and resolved both problems I had. Like a good neighbor, Marquise was there! Thank you kind Sir Five stars for sure!

Destiny A Onderco is the agent that help me with my Life Insurance payment…read more She was very helpful and responded to me during the complete process. She was excellent and deserves an "A" rating for all help and professional approach.

Richard has been the best agent I've had since I started driving. His office is always there to…read moreanswer my questions! It's nice having the option to call or text or email your agent Farmers insurance has always done right by me for claims and coverage. I highly recommend.

Not a very reputable agent in our opinion. The woman that works in the front answering the phones…read moreand relays information to the agents is a liar. Our most recent experience with her, I called to confirm that our letters of discontinuation of coverage with them had been received, she told me they had and all was taken care of and no monies would be pulled from our bank account and the home owners wouldn't be collected for from our mortgage company. One week later, we received a letter in the mail from our mortgage company stating that we had "2" policies with "2" companies, they paid for both out of our escrow account and would be changing our mortgage payment to reflect the shortage! I then checked our bank account only to find out that they had also pulled the auto insurance payment and all because of her lies and incompetence! This just being the icing on the cake after other instances of incompetencey and lies from this agents office! We carried insurance with Farmers through this agent for 11 years and only ever had 1 claim that was a not at fault that Farmers only paid 20% of the claim, no moving violations ever and all that was ever done is our rates increased dramatically over the years. Our auto rates have doubled in that time as well as the home owners and considering that our new insurance company and agent is charging about 1/2 of what Richard Beck is charging for the exact same coverage for auto and approximately 25% less on the home owners we are left believing that we were being taken advantage of and the agent was just lining his pockets! I ended up calling Farmers directly and taking care of the problem so I'm not sure why we were ever paying an agent to begin with!

do not ever mention insta-cart do not ever mention…read moreinsta-cart, uber, lyft, etc. they will immediately deny your claim before it is reviewed, beat them at their own game make sure to add ride share in your policy if you decided to do anything else in your vehicle. they will find a way through loop holes not to honor full coverage. they should be sued!!!!! been fighting with them since 01/01/2024, what a way to begin the new year, also the claims representatives are very rude and twist facts to cover themselves... do not recommend progressive to anyone!!!

I wanted to thank the team at State Farms Kim Smantana for helping me through everything. They…read moresuggested that I increase my coverage in the most nurturing way. They gave me Positive suggestions and recommendations as to why It would be wise to increase my coverage. As it turns out it was one of the most important pieces of advice I ever followed. As I was freaking out after my car accident on all the repercussions that come with it you guided me through this ordeal in a most calming way that made me feel reassured, supported and cared for. Your team helped me through what could have been a very difficult experience. You were there when I needed you and you guided me through this event in a way that was almost painless and I can't thank you enough for that.

Jill is always helpful and extremely kind. She makes every transaction easy and quick. I would…read morehighly recommend

Jill Gaba, Sharon and the whole staff are very timely and efficent…read more Plus they sincerely care about your well being after an accident. My car was crashed into by a deer. ​ I was immediately recommended to a great body shop that did excellent work on my car and an appointment was made to rent a car. I highly recommend this office . Sincerely, Anna Thomas

Behzad Kermani has been my insurance agent for several years now, and I have nothing but wonderful…read morethings to say about him & American Family Insurance. Unhappy with my previous insurance company, I selected Mr. Kermani after much research... and what a great decision that was! He is very knowledgeable and always quick to respond, takes however much time is needed to explain my policies and answer questions, and always goes above and beyond the call of duty... I even get calls from him a few times a year to see if I am happy with my insurance and let me know if I'm eligible for new discounts - amazing! I couldn't ask for a better agent in Behzad Kermani. 5 STARS!

Can I give lower than 1-star? Is that possible? Well just note this as a 1-star rating by default…read more I have been with American Family Insurance for 10yrs, great working relationship, I gave them money, they provided my with car insurance which really I view as important because without it, I can lose my license, get my car impounded and potentially lose my entire life savings. Yeah, not a thing I want. I came to having Behzad as an agent after my last agent left the company, he assumed my business. No cares, I provided money, he provided insurance and junk mail, the relationship was still good. So, I called ole' Behzad for a quote, he provided me a quote $50 cheaper than the American Family Insurance call center did, because as he told me, "agents can offer products the call center can't"... ok, kinda shady, why can't anyone call American Family Insurance and get the best products/policies, why must we work with an agent. But, whatever. So I sat around for a week, called a few other companies, because hey, I am looking to save a buck or ten. Finally, I weighed my options and decided to go with the quoted insurance from Behzad. I called, no one answered, so I left a voicemail expressing interest in the quoted policy, and wanting to talk. This is the moment all went wrong. Several days later, without a call, Behzad deleted a car from my policy, and added on my new car to a more expensive policy. Whoa! Who authorized that! When I discovered this, I was shocked! I mean, no insurance on a car, a policy more expensive then quoted(without as good of options). This isn't what I wanted. Well, needless to say, when i raised some red flags and I called for assistance, Behzad wouldn't return my calls. I called the call center, they just wanted to sell me more insurance. Sorry, but shouldn't we first deal with him changing my policy without my permission? Shouldn't we deal with him deleting a car from my policy, leaving me without car insurance, which is what I pay them for? No, American Family Insurance just wanted to sell me more insurance, brushing this off as "mistakes happen", but this isn't a mistake, this was a willful act, this was him choosing to delete a car from a policy, this is serious! Had i not caught this, I could have continued for awhile without insurance. I felt helpless against the machine that is American Family, I felt like I had to fight a giant. So I started calling, I started emailing, I started posting on their Facebook page, I kept at it, because hey, this wasn't right. No one at American Family Insurance cared, and Behzad never called to explain why he chose to do this to me. I have since left American Family Insurance, for a policy more expensive than Behzad offered me, because once trust is gone, it is gone. My advice to anyone reading this, go elsewhere, save yourself from the trouble. Don't build a long term relationship with this company, especially Behzad, or you too, will find yourself without car insurance at his whims.

The people I have dealt with - especially Dave Manderine are amazing. Dave did all of the research,…read moreall of the work, all of the follow up... he presented me with various options and tailored them to a couple of specific requests I had. he and i were in constant contact via phone, text and email. I could not have asked for more. even after my husband was signed up a questionable medical bill popped up and his office got to the bottom of it. I later didn't hesitate for a minute when it was my turn to sign up. I highly recommend them. and have, to my friends. we recently received a $232,000+ hospital bill and our portion was $0 I'm so glad i found Ohio health and Dave. nice guy, knowledgeable, helpful, patient with a million questions and very quick to respond Ohio Health Benefits - THE BEST