Excellent care for our mother who is in a wheelchair and needs a fair bit of help. They do…read moreeverything she needs without extra charges for everything. They do those jobs well. They keep us thoroughly informed. The staff are conscientious and do a great job.

My mother lived in the memory care unit from September to November, 2022. The Hearth management was…read moreextremely professional and skilled. The care team was outstanding. They treated the residents with gentleness and respect. The care team are well-trained and committed to doing their jobs. At other places, the care team are on their cell phones and ignore the residents. My mother moved to The Hearth from Sunrise at Haverford and The Hearth provided much more attentive care, more engaging activities, and much higher-quality food. It is clean and in good repair. Overall, they cared for my mom very well even though she passed away just a few months after moving in. I'm glad I moved her even for the brief time. She received excellent care at the Hearth.

With time to spare, I took a drive through Westminister Cemetery in Bala Cynwyd. I came across a…read moremonument for Hayes Mechanics Home. My mother lived there (Hayes Manor) for many years. My mother had many ailments (both physical and mental). Finding a suitable placement was difficult and our initial attempts were not pleasant. When my mother moved into Hayes things changed. Her health improved, she met new friends, and after a few weeks she informed us that our daily visits, while nice, weren't necessary. The one thing that my mother loved the most about Hayes was the staff. They treated my mother with the greatest of care and respect. From the Administrator, to the cafeteria staff, to the guard who kept her safe, Hayes was exceptional! It has been over twenty years since my mother passed away, and discovering that monument brought back great memories.

The facility is a very large building with several other apartments, it's handicap accessible and…read morehas beautiful grounds. When you walk into the large foyer there are many directions to go. The building has a great staircase and hardwood floors. Dr. Dash and friends were there to serve our seniors and have a little fun. Often many seniors that are in facilities go without visitors or a kind word outside of the staff that they see every day. Our small group tries to make a difference by visiting seniors offer them a warm home cooked meal, some gifts, games and a little one on one time with a different smiling face. Based on our interactions today for approximately four hours the staff is top notch. The staff here appears to really care about their patients they know each by their name and there seems to be warm and genuine exchanges between them. During that time there the staff were also very helpful to us and willing to work in anyway to help serve our seniors to ensure that they have a great time. Thanks Hayes House staff!!

It's Friday, December 20, 2020 at 6:04 PM. I just called the nursing home for the first time ever…read morefour times in a row and spoke to the nastiest woman I've ever spoken to in customer service. I'm absolutely floored that they have such a Deplorable spirit greeting the phones at a NURSING HOME! So I just got off the phone with my dad's insurance carrier and got a list of nursing homes that I can transfer him to... He just had a stroke but the home he was transferred to it about an hour away from family in Philadelphia. I already understand that there might not be somebody in Administration this time of night. But I thought I might call and get the name and the number of the person I'm supposed to speak to. A woman answered the phone and I told her that my father was at another nursing home and I wanted to get some information on who to speak to to transfer him. She immediately, " OK well it's 6 o'clock at night so who do you expect to help you with that?" When I said "well could I just have the name of the person I can speak to on Monday," She immediately slammed down the phone. It happened so loudly and so abruptly that I assumed it must've been a mistake and maybe she dropped the phone. So I called back and Introduced myself again and apologized and said I understood that they were closed but I just needed the name in the extension to leave a message [Though my dad's power of attorney, it's very hard to make these calls throughout the day since I work a very busy job. It's much easier for me to call all of the homes and leave a message for administration when I'm off to get the ball rolling and have them call me back when they're available since they don't seem to be available during business hours anyway]... Anyway she immediately responded " Well this is the same girl you just spoke to... So what the hell is your point what do you want from me???" I was so disgusted I immediately just hung up the phone. I've never had anybody talk to me like that and a nursing home of all places. Aside for my dad's nursing home currently being about an hour away, another problem that I have is that the nursing home never answers the phone... And my father is now nonverbal after the stroke and can't speak at all. So it's really important for the staff at least answer the phone... I only call every other day to check on him. I don't need that much. He has a cell phone. I just checked on vitals every couple of days. I said that to say it's very important that the staff be friendly when I call. HE'S NKT EVEN THERE YET AND IM ALREADY BEING BULLIED ON THE PHONE BY EXTREME SPIRITED STAFF. I hope to God with all my spirit she doesn't make it to the new year at that company. If I was a nonverbal patient and I had to interact with someone like That for even five minutes, I would probably just give up all hope on the inside and die in my sleep. I'm absolutely disgusted. What an absolutely disgusting place. Send none of your loved ones there, I can imagine there's a abuse coming from a woman who talks to people like that... I'm still shocked she happily hung up the phone (You can see two other calls in the screenshot, because that was two times where she just answered the phone and hung up...)

I'm so glad I moved to independent living in Simpson House! We are a very interesting and…read moreinterested community. Diverse in a way few retirement homes are. Beautiful location adjacent to Fairmount Park, especially during the fall leaf show! Caring for one another is the norm here. You can have solitude in your own space, and community is just outside your door. Wide variety of activities to join, or start your own. Its easy to live here, with lots of services and supports that take care of those pesky chores I would rather not waste my time on - so I can spend my time just as I wish. Public transportation makes it easy to get around and there is van to reserve for trips that don't work on public transit if you don't have a car. And it gives me peace of mind to know that when I need a higher level of care, its just down the hall, and way better than the crap shoot you face the day you are discharged from hospital. Simpson House is a winner!

This place is horrible I would never have my loved one stay in this facility for long or short-term…read morecare. Staff very unprofessional. There were dead mouse found in the patient's rooms the food was horrible and the staff do not keep their word as far as as looking out for your loved ones.

I am reviewing the Bala Nursing home based on ONE mid-day visit where I presented an aromatherapy…read moreworkshop. Prior to coming to Bala, I phoned to get directions. If you call during the day you will usually get the same, female, receptionist who, in my case, was very helpful and told me exactly which bus to take. (The bus stops RIGHT outside their door and took about 45 minutes - during reverse rush hour- from 15 & JFK in Center City). I gave my presentation in the main activity room on the ground level. It was well received by the residents, aides & activities director (who was so busy she popped in for literally 30 seconds) Residents seems clean & well cared for. As nursing facilities go, I have seen far worse. This one seems pretty good.

I met Dr. Frank way back in the day when he was the Director of a student program at Temple…read moreUniversity called Campus Alcohol and Substance Awareness (CASA). CASA was a fun organization to be a part of mainly due to Dr. F's enthusiasm, passion and new ideas on making students aware of substance abuse. I was a peer educator and Dr. F trained us to do workshops, intervention and reach out to students at TU on the issues of drug and alcohol use. He was one of the most accessible and easy going professors that I knew. I often found myself talking to Dr. F about things I was going through because he was so easy to talk to. Respectively, I could tell he wasn't a stranger to the crazy college lifestyle (partying, relationship woes, family struggles, work balance, etc) I was living and he never made me feel "less than" or like he didn't get it. Dr. F always just got it. I think Dr. F would be a great therapist for anyone wanting to explore the role addiction serves in his or her world. If you're ready to make a change, Dr. Frank is who I would suggest.

Dr. Frank changed my life. He used the group he created to give me the power to get my life back…read moreand take control. He gave my family back their daughter/sister/aunt. Dr. Frank has the perfect balance of compassion, empathy, and tough love- and he knows when to use each one. I work in healthcare so I have access to the best of the best and I would Dr. Frank a thousand times over!

My mother is 98 years old, and needs many home services. We've come across all type of people, but…read morethe ones that are consistently good (better than good--WONDERFUL) are BrightStar Care (@BrightStarCare.com, 610-254-0600). Dan, Colleen, and Jean are the administrative side, and they are friendly and accommodating and seem to be all-around great people. They have sent us two aides so far, Victoria and Rita, and we love both. They are so warm and attentive, they take very very good care of my mother and are a pleasure to be around. I feel completely comfortable with them in our home, and I am so appreciative the care they give. I can recommend BrightStar wholeheartedly.

John has been extremely helpful with my in-laws. We called Saturday night before Easter at 2AM and…read morehe was there at 8 AM to meet us, Melissa did the assessment and most importantly they got my mother-in-law to agree to have help with my father-in-law who suffers from dementia.