We'd been very impressed when we first visited (by arrangement). We weren't too concerned that she wasn't yet registered with the IKBCA, as we assumed she'd be accepted when she applied. When we dropped the cats off, some grass fell from my husband's shoe and Imelda insisted on cleaning it up straight away. We took this as a sign that she was obsessive about cleaning (a good thing) and so had no hesitation about leaving our two cats for three weeks. We were sent videos while away and all seemed well. Distressingly, our experience was very different when we picked them up. The litter tray was overflowing. It stank of pee, and the poo hadn't been removed for at least a couple of days. The blankets were stained with pee (a clear indication they were unable to use their tray, which was right next to the food bowls and not in the outer area, where it should have been). One of our cats was injured. He had a large cut on his right shoulder, and this has taken weeks to heal (involving several visits to the vet and daily medication). Imelda showed no concern about this and has not responded to requests to check the pen for sharp items that could have cut him. We'd failed to call to let her know exactly when we'd arrive on the day we'd arranged to collect them. Had we done so, she'd have had time to clean the pen and we'd have been unaware of the true conditions. This has all been very upsetting for us and, of course, for our beloved cats. Never again. read more
