2 stars because our lawn quality did improve. Added bonus that it rained 10 inches in a normally brutal July TruGreen is an unreliable service. They cancel appointments and don't reschedule. We had to call them for every treatment to make sure they came out. The contracted time frames are not followed. We had a treatment that was skipped, so they doubled up with the next treatment. As it is now fall and getting colder every day, we had to cancel our last two treatments, as they would be ineffective. When speaking with customer service supervisor, I mentioned to a supervisor how frustrated we were with how unreliable their service had been. He tried telling me that this was abnormal. I then informed him that two other family members had the same experience, and this is clearly a known issue. He then admitted that the company is aware that their service is unreliable and that it's easier for them to have customers cancel their treatments than complete the work they are contractually obligated to perform. Be sure that we will not be using TruGreen again. If you are currently using them, and want to cancel, make sure you tell them that you do not want your service auto-renewed! read more

New customer here and I'm not really sure where to start. I typically am at work when they arrive and have not been able to observe an application, but I have cameras throughout my yard, and they have not triggered a single camera, but I still was giving them the benefit of the doubt. Today I was lucky enough to be present for the application and my fears of poor service were confirmed. The service technician is holding the sprayer only a foot off the ground so it is not spreading across the lawn at all. Furthermore, the entire backyard was completed in less than 2 minutes with only 5 passes, so an entire portion of the lawn was missed. The entire side of my house was skipped but luckily, I was able to confront the tech before he drove away, asking why he skipped the entire side of my house. Even after correcting his mistake, the side was done in a matter of seconds, and he was more frustrated than apologetic. I've left a poor review after the last application and an increase in weeds ,and the technician came back a few days later with a hand pump container and spreader which did absolutely nothing. I really do hope things turn around and plan on calling the office to get another technician as I have heard good things in other TruGreen locations, but at the end of the day, it comes down to your technician being thorough and as of today and several applications later, I have no positive results. read more

[[HIGHLIGHT]]I would give them a big fat 0 if I could.[[ENDHIGHLIGHT]] the processed my house for ants. we still got ants. then they said they would out to my house on 6/25 or 6/26 no show and they didn't even put me on the schedual for those dates after they promised me they would be there. [[HIGHLIGHT]]a really shitty company. I would never let them do anything on my property again. they suck.[[ENDHIGHLIGHT]] read more

Regardless of how attractive their pricing may seem compared to competitors, the service quality is so poor you'll wish you had paid the difference. I started with them in August 2024. They came in September and October, then again in April and May. After that--nothing. They were completely absent for all of June and July. [[HIGHLIGHT]]I called multiple times to ask what was going on and was repeatedly told they come every 4-6 weeks. Once we passed the 6-week mark, they kept assuring me I was "on the schedule," but the date kept getting pushed back.[[ENDHIGHLIGHT]] By the time my lawn finally received service again--today, August 15--it had been since May 31. In the meantime, my grass developed weeds and brown spots from essentially going the entire summer without treatment. Today's service was equally disappointing. The technician rushed through my yard, skipped areas, and didn't realize I was watching him. At one point, he was throwing seed onto my front lawn by hand. My property is over two acres, yet he was gone in under 10 minutes. Worst service you could possibly ask for. If you notice, their Guaranteed, doesn't allow you to get you money back. They don't even stand behind their service. They only offer free service and that's if you pay annually. read more

If I could leave a 0 I would. Nothing but problems. Between not doing whole yard to turning machines down hill and ripping up grass. The newest incident is starting a new service when they have not finished the prepaid service with an aeration and overseed in July. And with that almost every turn huge junks of my lawn were ripped out. Then best they are telling me how I do not know how a schedule works because July is a good time to overseed according to these "Lawn Doctors " read more

[[HIGHLIGHT]]Terrible company to use. DON'T USE TRUGREEN!!!!! You'll be sorry.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They never communicate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Set up appointments where they don't show up.[[ENDHIGHLIGHT]] My lawn has never had more weeds and crabgrass then now. They claim a beautiful lawn GUARANTEED! The only guarantee your going to get is guaranteed bullshit. They just want your money. read more

Only got a quote so can't speak on the service. [[HIGHLIGHT]]However had the representative answer my questions and do measurements.[[ENDHIGHLIGHT]] After getting several quotes from local companies I decided to go with a smaller family owned business. Fast forward to today, where the rep followed up with me. [[HIGHLIGHT]]I explained I chose someone else and he started becoming very disrespectful, rude, and kept harassing me to try and savor a sale that was lost.[[ENDHIGHLIGHT]] TrueGreen was my backup option if something didn't work out, but now they'll be my last option. Reps don't respect the homeowners decisions and harass you until you just have to hang up. read more

[[HIGHLIGHT]]The service and customer service at this company is horrible![[ENDHIGHLIGHT]] I received a message that they applied the first application on 3/20/25, but I was traveling. I returned that evening and there were no flags on the property or notes on the door confirming the work was done. What has followed is unbelievable. - [[HIGHLIGHT]]3/22 (~30 minutes on the phone) called and spoke with customer service, and they agreed it was likely the application was applied to my neighbor's lawn.[[ENDHIGHLIGHT]] Schedule service for the week of 3/24. - [[HIGHLIGHT]]3/29 (~1 hour on the phone) no one came that week and called customer service. Rep said no one had put in a request to come that week.[[ENDHIGHLIGHT]] Scheduled a follow up visit for today (4/1 April Fools). - [[HIGHLIGHT]]4/1 (~2 hours on the phone) the specialist shows up and makes a decision not to apply the application. We called customer service and given the runaround, with many excuses.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My wife calls and speaks to a rep and seemingly gets the matter addressed with someone scheduled for this Friday.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I receive a follow up call from their management to make sure they address our concerns.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The manager (Justin) goes on to say that no one scheduled us (second time) for Friday and the best they can do is the following Monday.[[ENDHIGHLIGHT]] Buyer beware! This is a company that can't perform the work they are contracted and paid to do, and their customer service is horrible! read more

They came and fertilized 3 times early than never came again after June! In the mean time my lawn began to turn white and half the lawn was filled with dead spots. Tech came out and said it was normal summer stress and the lawn would come back with cooler temperatures. It is now late September and I have cancelled the service and had to reseed half my lawn as underneath all the spots that were "supposed to come back" was dried soil! I also had been watering my lawn all summer in the early morning every other day for 20 minutes!!! read more

[[HIGHLIGHT]]If your company is spraying along a fence that separates 2 properties, It SHOULD be a requirement to contact that property owner and inform them.[[ENDHIGHLIGHT]] I have a edible garden along the fence and now it is compromised, my money and my hard work both . This is poor business standards & Inconsideration to neighbors. Being in a city this absolutely should be a priority. Businesses like this is why the earth is crumbling before our eyes. THANK YOU FOR YOUR TOXIC CONTRIBUTION TO THE EARTH :) read more

TruGreen Lawn Care - Tree Services Near Me - Rocky Hill, Connecticut

Lawn was destroyed by chinch bug. TruGreen was clueless 2 years in a row how to deal with it. Finally, I had brains enough to dump them.

Trugreen workers did not wear protective gear. I have photographic evidence of herbicides in & around our drains. We live on Long Island Sound. I recorded video of spayers riding down the public sidewalk applying chemicals. All clover was killed on property. read more

TruGreen Lawn Care - Spilled chemicals throughout property without clean up - Tree Services Near Me - Rocky Hill, Connecticut

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horrible company currently on the phone cancelingafter I've told them several times, they decided upon themselves today to spray my whole pollinator garden. they're suppose to come for only my lawn, & half of its dead. This is my first year using their service and this is the first year ever this has happened. read more

TruGreen Lawn Care - Tree Services Near Me - Rocky Hill, Connecticut

Matt S- [[HIGHLIGHT]]I responded to your comment to my 1st review 5 days ago, via email and have not heard from you or anyone from TruGreen yet[[ENDHIGHLIGHT]]. Do you all intend to keep your word to help repair the mess that yall made of my yard? read more

[[HIGHLIGHT]]Ive prepaid for the year. They must have sold too many accounts because they never have any time to do mine[[ENDHIGHLIGHT]] .. It's been 2 months since my last complete service. [[HIGHLIGHT]]Customer service says they will be right out and it's unacceptable.[[ENDHIGHLIGHT]] Buy no one even comes. Every scheduled service is canceled due to technician emergency, the truck broke down, and they ran out of time. read more

TruGreen Lawn Care - Tree Services Near Me - Rocky Hill, Connecticut

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They came to fertilize our yard and this happened given the "fertilizer machine." The lawn was perfectly green before they came. [[HIGHLIGHT]]We called the company's management and they refused to refund us.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They said they'd follow up and never called us back.[[ENDHIGHLIGHT]] Terrible service. Rips off customers read more

TruGreen Lawn Care - Tree Services Near Me - Rocky Hill, Connecticut

I had Trugreen company for several years and my lawn looked horrible. If grass was growing before, after their lawn applications - it stopped, instead - i was getting a lot of weeds, garbage grass, bold areas, etc. Mosquitos service I paid for - didn't do any difference and I had plenty of mosquitos in my yard. In addition, all my fruit trees had some kind of disease, but Trugreen was promised to take care of my trees with the shrub service. I have videos of Trugreen staff coming in for less than 5 minutes and leaving without doing any seeding, aeration and applications. [[HIGHLIGHT]]I was so discussed with their services, called the company, complained, but they would dispatch another technician who would do the same things - nothing.[[ENDHIGHLIGHT]] I canceled their services. [[HIGHLIGHT]]Yet, this year - the company called me back bagging for my business.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I spoke with Mia, who assured me that she will be my customer account manager and I can call her if there are any issues or text (she sent me the phone number).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She also got Christian (supervisor) on a phone and two of them convinced me once again to sign up for their services and give them another chance.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They assured me that this year - things will be different, as they are serious about customer service, hired new people and are going to be using new products.[[ENDHIGHLIGHT]] I prepaid over the phone with my credit card (stupid me). All I asked was to send me the receipt in the email with the details of the services I signed up for. I got crickets - nothing. [[HIGHLIGHT]]I called the number left to me by Mia and texted to the number - nothing[[ENDHIGHLIGHT]]. I called the next day and canceled the services. Once again, they prove their reputation of 1 star company - they are nothing, but a liers. read more

This company is a scame..don't use them or you will be sorry. They Sue about coming to your home and no one cares enough to get to the root of the problem. read more

When you hire a lawn service company you want one that you can trust, you shouldn't have to be home to see what you are actually getting, or should I say not getting. I called Tru Green for a price quote. Two hours later I received a call from them with a lower price, and hour after that they called again with even a lower price.The games they play. Luckily, I was home for the first application. They missed applying fertilizer to 1/3 of my lawn. They never sprayed my weeds and the receipt of what they said they put down was not what they applied. The person who sold me this program, said to call him directly not the one 800 number he would take care of all issues. I called him three times and left two messages. He never called back. The first two times I called the 800 number for a refund each person said they took care of it and the refund was applied, but it was not applied until the third time I called. The only thing I got from Tru Green was BS. read more

It's quite amazing to discover the other reviews of True Green on this website because our experience in CT was exactly the same. "Cowboys" I'd call them. The level of not caring is just on another level. In fact, it's so odd that you'd almost think they are trying to sink their own company for whatever reason. Our lawn was overrun with weeds that killed off all our grass. We had to have it resowed by a landscaper. [[HIGHLIGHT]]Truegreen's excuse on the phone was that we should have told them that there were still weeds despite the visits.[[ENDHIGHLIGHT]] But no sorry that's your job. That's why people pay for a rolling contract: so they don't have to worry about it. Besides. there weren't just "some" weeds, it was overrun with weeds of many different types. If you're a gardener it's your job to spot it straight away. And it's also your job to send a manager round to inspect the work of your gardeners once in a while. The finish was just as bad as the start: We were supposed to have a last free visit from them and their guy just looked around and said "yeah man, there''s nothing to do on this garden. it looks good to me." And he left. Never have I seen a business that seemed so determined to sink their business in such a proactive way. They just don't "do" anything apart from spray for whatever they spray for. read more

TruGreen Lawn Care - Front of garden where grass was all dead. (Back of house was just as bad.) - Tree Services Near Me - Rocky Hill, Connecticut

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Terrible company. Burned my lawn. Killed healthy grass but weeds still growing. [[HIGHLIGHT]]Called the company, they came three times to access the situation and each time they took pictures and said the supervisor will call me.[[ENDHIGHLIGHT]] They also told me they would correct the problems that were caused by their spraying. Never, ever received a call back. [[HIGHLIGHT]]Each time the technician showed up they took pictures with no results from the "supervisor".[[ENDHIGHLIGHT]] Dishonest company. read more

without a doubt the absolute worst company you could do business with. They will fail to perform proper work, give you the run around any time you call to complain and do everything possible, including lie to you and spam your phone, consistently telling you they will fix a problem only to keep you on their billing list without actually fixing the problem. [[HIGHLIGHT]]You will contact them to try to resolve the issue but each and every time they will tell you they have no power to actually change anything if you're lucky enough to talk to someone who has any aptitude for comprehension.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Each and every person you talk to will tell you they have no idea what you're talking about despite the previous representative telling you they left a detailed report.[[ENDHIGHLIGHT]] They will miss sections of your grass, spray your garden with fertilizer that is not intended for gardens and climb over your fence despite having the code on file. You will be told by one technician that you don't need service you are paying for, another will tell you that their product actually burns grass and when you bring it up to the complaint division as your grass is burnt they will disregard this statement. You're better off taking a torch to your lawn. You will get the same result without actually having to pay monthly for it. [[HIGHLIGHT]]3 years of me attempting to cancel my services and literally being harassed and lied to about free makeovers to make up for the money and time wasted.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Their solution was to lie to me, tell me they were going to stop billing and fix the problem only to continue to bill me, not fix the problem and harass me with multiple "managers" contacting me every time saying they would personally fix the issue and not even show up.[[ENDHIGHLIGHT]] Expecting not to be getting a bill anymore as this is what I was told, imagine my surprise when I realized I'd been billed all summer long into the fall after attempting to cancel the services 2 years in a row. BBB contacted and a very minor refund was issued just so they could say they refunded me. The problem is the refund was only half of the year for the year that I was told I wouldn't be billed for as it was their attempt to fix a 2 year problem. [[HIGHLIGHT]]They messed up 3 years in a row, continued to hound me to stay on with them despite repeated demands to cancel their services and billing.[[ENDHIGHLIGHT]] TERRIBLE TERRIBLE company steer clear. read more

Would not recommend this service at all. We use Trugreen for lawn care and tick and mosquito care. This will be our last season. Caught the tech on camera spraying chemical up in the air (not at anything) in the back of our yard for a minute in one spot, that was their tick and mosquito control.... She did nothing else that even the past techs have done when spraying. Plan to upload to social media and share with their corporate office. My grass has never been worse since using this company. They always cancel. Even the manager is full of excuses but never delivers. I hope one day corporate listens to the complaints of many. Consumers go else where. read more

Don't use Trugreen. They are a complete scam. My lawn has never looked worse, loaded with weeds. It's like they've planted weeds around my yard and fertilized them to grow stronger than ever. Complete joke. Every time I mow my lawn it makes me sick to look at. read more

TruGreen Lawn Care - Endless weeds - Tree Services Near Me - Rocky Hill, Connecticut

I had worked for three years reseeding added soil and this year it really started looking beautiful till I switched to true green now it's almost all dead never use Trugreen if you want a nice lawn read more

[[HIGHLIGHT]]A One Star rating is more than they deserve.[[ENDHIGHLIGHT]] One is better off leaving your grass to nature, and just deal with your frustration and save your money. TrueGreen isn't worth it...stay away. read more

Been a customer for several years. My bad. 1 acre property with beautiful lawn destroyed in last 6 weeks due to grubs and cinch bugs. They sent 3 specialists out which said fungus, poor drainage, and all three tried to upsell me products I didn't need. They cant even dig a little hole and see all the insect activity. Now the barren soil is filled with wasps nests. Nothing left. $1,500 to till lawn, aerate, and reseed. [[HIGHLIGHT]]When I called to terminate they just tried to sell me more stuff.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Had to tell them they are no longer allowed on the property before they allowed me to cancel.[[ENDHIGHLIGHT]] Total disgrace. Please find some other place to help with your lawn care. Epic disaster. read more

TruGreen "completed" an aeration and overseeding of my lawn last week. After noticing this weekend that most of the lawn appeared to have little or no seed and certain spots had a great deal of seed, I took a look at my security cameras. I was shocked to see the employee doing the overseeding push the spreader to various locations and then run around my yard throwing handfuls of seed. Additionally, 2/3s of the hill in my front yard was never aerated or seeded. After being charged $590.00 I'm not too happy with the incomplete job! Update: iI received a call back from the office apologizing and stating they would be sending a new crew out on 9/16 to finish the aeration and overseed the whole lawn. The crew arrived at 7:30 and did a thorough job. Later in the day on 9/16 the first crew arrived at my next door neighbor's to do his yard. They proceeded to tear a big patch out of the hill in my yard which had just been over seeded that morning. Once again they missed large swaths of his yard while aerating. He contact the office to complain. A crew was sent over to redo his yard. This crew proceed to aerate and reseed my entire yard instead, tearing up numerous spots. This Company in unbelievable! read more

TruGreen Lawn Care - a tire track in the grass - Tree Services Near Me - Rocky Hill, Connecticut

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I have been very disappointed w/ Trugreen service this year (last few years it was ok and my loan was getting better and better until 2023....): 1. Bad communication from Trugreen side that ended up with two double applications two times in a raw that badly damaged my grass. Now it's about 60% yellowish. 2. I requested inspection that occurred in my absence with no subsequent response to me at all until I made a call and found out that no issues were found..... 3. I assume that "inspector" doesn't distinguish between yellow and green colors, but it should not be my problem especially if I pay $75/ 1 application. This will be my last season with Trugreen. read more

Doing business with trugreen you need to be aware that they will not do your entire lawn when you are not watching. They have also not performed the number of applications that we had contracted for. read more

My lawn looks terrible and no one is available at Trugreen. The TruGreen website is very, very lame. I've tried to get an update on my service plan (next application date for weed killer) three different times. Each time I did not get meaningful answers from the virtual assistant and was required to re-login (w secondary verification) to start chatting. A waste of time, since wait times for live chat help on line were crazy (54 people in front of me). When I gave up and called the toll free TruGreen phone today's wait time was quoted as 1-2 hours. I selected call back, but really?! This poor customer service reflects very badly on the company. It seems that there is no leadership or concern for customer care. I am a new customer this year and no longer believe the TruGreen television commercials. read more

Trugreen does not work. They should shut this company down. All they do is come out and spray chemicals and charge a arm and leg. No real tailored work for your yard or any real assessment of the lawn. 3 treat 2 on the same day $203 combine almost $260 ridiculous and my lawn still like like it was when they started. I'm so mad that they take my money. I wish I could sue I swear but I'll be a pain to do. read more

Great service! We started with TruGreen last year and our lawn has never looked better!

i signed up with TruGreen last October, because my grass needed a lot of work. Particularly with crab grass. I was happy at first with the improvements that was made. Until the month of June. Then the appointment blow offs started without giving me any notice. They came today FINALLY to fertilizes & use use crab grass control. I only got fertilizer and no crab grass control. I am so upset. I thought this was a good company. My fault not checking out these terrible reviews on Yelp, Facebook, and Google. I am done when my contract is up this fall. I will update this review to see how i am treated for the rest of my contract. Update : I called Ryan my Sales Rep on July 8th about my complaint. He said he'd take care of the situation with the crab grass and weeds. It's July 29th and I haven't heard a peep from him. Ryan had no problem taking my $500 las October. Ryan you SUCK and how can you sleep at night ?? Totally unprofessional!!! I will never use this company ever again. My mission is to make sure anyone I know to never spend a penny with Tru Crooks. I sent a blast email with my company which has over 2,000 employees that covers 7 States about Tru Green. Spread the word about Tru Green. Next up is Channel 30 read more

Highly disappointed in this company. They have been treating our lawn for several years and they actually did a very good job, until this August I am assuming something was wrong with the mixture in the truck when they came out to preform a weed control service within several days, my lawn started dying. [[HIGHLIGHT]]We left several messages with customer service to have someone call us back and they never returned our calls.[[ENDHIGHLIGHT]] My husband went to the Rocky Hill branch and ended up speaking with a so-called manager Jason Johns he came out to the house and confirmed that the treatment did kill the lawn and they were going to come out and aerate and recede our lawn at no charge. Needless to say they never showed. [[HIGHLIGHT]]We reached out to corporate and the local branch in Rocky Hill and they have not had the decency to call us back, very poor management from this company.[[ENDHIGHLIGHT]] I highly suggest that you stay away from this company. They do not stand behind their work and they do not respect their customers. read more

very reasonable very good work. i would recommend. i live on a cul de sac and all my neighbors use them too

please do not use this company..i paid in full for service and fall power seeding ..company keeps canceling ..i would call set another date and woyld cancel again..even regional manager anthony murphy called and stated he would get it done...once again canceled.. now he won't even return a call or email do your self a favor and avoid a headache...do not use tru green for anything... read more

If want crabgrass, plenty of weeds. Perfect, this is the company for you. Not too sure what they did. Recently requested a full refund. Never again. read more

THE WORST COMPANY EVER! DO NOT USE THEM... Two years ago, I had my entire yard redone, which included new fencing, landscaping and a brand new lawn which came in beautifully. I decided at that time to hire Trugreen to maintain it's beauty since I'm in my 60's, live alone and don't have time to maintain a nice lawn myself. Last year in the fall I planted two tiny new trees and Trugreen killed them with one of the lawn applications. I did not complain then and chalked it up to an accident with over-spraying however, this year in June/July they applied a lawn application and killed a very large section of lawn in my back yard. I am attaching pictures of before and after their treatment photo's. In addition, [[HIGHLIGHT]]I have had at least 25 conversations with their customer service which included calls and messages to the regional manager (Mike) for callback to no avail.[[ENDHIGHLIGHT]] Please do not waste your time and money with this company it's just not worth it. read more

I will never hire this company ever again. I will also make it my personal goal to prevent anyone else from hiring them. After negotiating a fixed price for a service, TruGreen is now attempting to over charge me for a service I didn't want. They utilize unethical business practices and treat their customers like garbage. Save yourself the headache of attempting to deal with them. read more