I obtained an auto loan in May 2023 from First Guaranty Bank in Denton, Texas, and recently…read morediscovered that in January 2024 the bank started using a faulty system for applying P & I to the balance, resulting in systematic overcharging pattern. If this occurred to my account, it also occurred to other accounts as well. Dispute has been filed, as well as complaints to regulatory agencies. Avoid this bank.

I started banking with them when they were still synergy bank, they are now first guaranty bank in…read morethe same location. My aunt banks here and is the one who suggested this bank. It's a small branch with few/zero atms in most places but the customer service inside the branch is nice. I've always received top notch, personalized service at the garland location.

very helpful, had a great experience during a very stressful day. the team was able to help…read morestraighten everything out quickly

I usually go to the main Texans Credit Union location, but this location in the heart of old…read moredowntown Garland has a special feeling to it. I grew up in a small town, which is one of the things that has always attracted me to Texans Credit Union, because even their biggest location gives you that special hometown feeling (and no, I am not a huge depositor or anything like that!). But this location especially gives you that! Great customer service, and a kind and sincere "Thank You" after your transaction! Review #2160

By far the worst service I've ever experienced! Must be nice to not have to care about the well…read morebeing of your customers and their needs!!! Ive been a customer for 12years but because of this branch I will close my accounts and take my banking elsewhere!

The WORST customer service ever. If I could give ZERO star I would do it. Today, 1/5/2018, at 10AM,…read moreI called to ask about my account. I talked to a lady (Stacy, Kasey, or similar sound) in a nice way but she talked to me so rude. She needs to be TRAINED to LEARN about customer service before she starts her job. I never get that rude from any Chase I've been. I came to this Chase a few times in person. Most of them are nice, accept the girl with curly hair who speaks Spanish working at the desk is very RUDE. I forgot her name. I don't know they both are same girl or not. Anyway I'm not happy with the service. Also I saw many bad reviews about your customer services too. I think the manager had better do something with this issue to please their customers.

I LOVE THIS BANK!!! American National Bank has been my bank for at least 15 years! The service I…read morereceive each and every time I go to this bank is outstanding! The people are very knowledgeable and they are also very nice. They greet you with a smile on their face when you enter the bank. They make your banking experience a pleasant one! I highly recommend American National Bank!

We have been with American National Bank since 1982... forty years! They continue to amaze me…read more When someone has acquired our debit card number and tried to purchase something, even as far away as Florida, ANB Fraud Dept has stopped the transaction and notified us immediately. We have never lost a dime. ANB Rockwall loaned me money when I didn't think anybody would. They make everything so easy. Finally, the personnel at ANB Rockwall are all friendly and professional. I cannot imagine being more pleased with a bank!

I have been with Wells Fargo going on 10 years. In this time period, the customer service has…read moredramatically declined. They do not offer convenient hours for in person services for those that have an 8am to 5pm job. I went up on there today on a Saturday for a simple name change. I sat there 30 minutes to be told if I don't have an appointment, I may not be helped. Then 2 minutes later, a representative comes and ask if I have my marriage certificate (I live 5 minutes from the Rowlett location) and I advise I do not but have my updated SS card and driver's license with my name change. She advises they can't help me. I will need to make an appointment and come back. So I asked to close my account and again, she could not help me and asked me to come back. This bank is HORRIBLE!! I don't have time to come back as I'm normally not in town on the weekends and they aren't open for reasonable working class people during the week. I highly recommend not using this bank. There are too many other banks with decent working hours and that are more than willing to accommodate the working class. Also, before typing this review, I called to place a complaint which can only be done over the phone Monday thru Friday from 9 to 5pm.

Worse bank ever and worse location even. I used to work at…read morea credit union and the member service officer would jump in to help the tellers when there is a massive line. Not here. The bankers just look at you and do nothing to help the tellers. Also tried helping my mom activate her debit card but it's not working. Called online and was given no help but told to go to the branch. The branch was closed due to Covid 19 and I'm still not getting any help. My Mom has been without a debit card since June 1st. We filed a complain and all we got was a letter telling us to go to the bank that was CLOSED. I'm currently trying to get my folks to change banks and switch to my credit union.

Rhonda was a God-srnd to me today, after 4 hours of driving around to find an open Ace Cash…read moreExpress. I called her store, and she helped me find her store in Richardson, and not only got me there but put a smile back on my face. Rhonda deserves all the accolades and bonuses for sav8ng me from all the stress I was experiencing!!

This location is so needed. Rhonda is always there to greet you with a big smile and other staff is…read morenice as well.

My boyfriend needed an ATM. We were at Kohl's and I did a quick search to find one. I got this…read morelocation. The drive took perhaps two minutes. We parked in front of the branch. The 24-hour ATM is outside the branch, which is convenient. He had no problems withdrawing money at around 9 pm on Friday night. There was plenty of parking in the lot. The area was brightly lit and clean. (18)

I was a customer for almost a decade and they dropped me over one fraud incident that affected over…read more20 people. I've had issues with them before, but this was final straw. I would advise going with a different bank.

Let me preface, this experience would have easily been a five star rating if it weren't for the…read morewoman that was managing the drive-through. I'm not sure if her name is "Rania" or "Rhonda", it was unclear. She was the furthest on the right when facing the counter. I'm no stranger to in person banking, I'm in my early 40s. I came in to make a deposit & have never been to this location before. From my understanding it is a shared co-op and I wanted to make a cash deposit. I approach the counter, the woman is extremely transactional and dry. Generally after greeting and stating what your business is, the teller will ask you to either provide ID or an account number, she did neither. I had to ask her what she needed from me. I had the funds, my ID & account number ready. I tell her that I want to make a deposit & ask her does she want my ID or an account number? She replied, ID or account. I hand her my ID, she begins her search in the computer and then says that I need a deposit slip (I am aware). Generally deposit slips are at the counter with the teller, not saying that they aren't also in the lobby but I've never been to this location before so I am not aware of their location or that they are even in their lobby. I don't normally bank here. I fill out my deposit slip and return to the counter, thank goodness with a different teller. I believe she said her name was Alexia. She was very sweet and customer service exceptional. Unfortunately I wasn't able to make my deposit because my institution is no longer apart of the shared branch network with this institution. No problem at all. However "Rania" needs to improve her lack of customer service because that was unacceptable.

Alex Hernandez is consistently professional. The past 11 or 12 months I have observed his above…read moreaverage customer service attitude and skill set. I don't normally acknowledge and/or give kudos because good customer service is very rare. He smart, polite and respectful - I believe he has a bright future.

I haven't banked with Bank of America for a long time and still won't. Visiting from out of state…read moreand I had to cash check I that was issued from Bank of America. The teller told me it was 8 dollar fee for non account holders. Mind you I have cashed checks issued from Bank of America with absolutely no problem or fee. Now this time the teller and bank manager we're less than helpful!!!! Bank of America you suck!!! Glad I'm banking with a credit union!!!

I have been to this Bank of America branch a couple of times. I needed to get some cash at an ATM…read more This branch isn't the closest one to my hotel. I just wanted to figure out where things were and headed over here. It's huge. I've only hit the drive-thru. You have the lanes where you talk to tellers. I went through the lone lane that has two ATMs. Naturally, you pull up to the first one if it's free. I had no problem withdrawing cash from my Tangerine account. If you have either a Tangerine or Scotiabank card, you can withdraw money from any Bank of America ATM and there are no fees slapped on. Nice! There is plenty of parking at this branch. Super Target is close by, so the US cash helped me out with my shopping excursions! (21)

All lanes were open, to include the ATM lane. Super fast and easy service from all employees…read more Vanessa really went out of her way to make sure my trip was as stress free as possible. This is so crucial considering what's going on and so hard to come by when it matters most.