Went through the drive through to make a deposit. The teller was very prompt and courteous. He…read moreverified what I needed and what account. He also sent me information on a credit card promotion that was going on.

This branch is pretty cool, spacious and comfy. The customer service experience was good, quick,…read moreand efficient; most of the staff is very friendly, attentive, and always smiling. What's the most CONVENIENT thing of this bank? They close at 7 on Fridays!, waayy longer than the branches located in Loudoun County, they close earlier.

Great credit union better than the last place I banked at. At least here they are polite and…read morecourteous. And are willing to work with and help the customers as needed.

Apple used to be great. I don't know what happened in the last year. Long wait times on the phone…read morewhen you call in, confused reps who don't want to help, and now theft. I filled a dispute a year and a 1/2 ago. Everytime I follow up it's like starting from scratch. I have sent the same dispute form 4 times. Just when I thought I was getting somewhere I got told the company they used for disputes changed. It's comical at this point. Keep records of everything because trust me they won't! Beware if you do have any credit lines with them that go past due they will withdraw the funds from your checking account without your knowledge to get your "attention". In today's climate I am shocked this is normal practice for an institution designed to help people. If you want to worry about your money 24-7 then create an account with Apple. I am taking every penny I have in my account and never looking back.

I was with SOFCU then they became APPLE FCU. I left after 2 straight months of errors. More errors…read morein 2 months then the 7 yrs that I was with SOFCU. Went to Fulton Bank because they were right across the street from my Special place. Walked in and met Jason G. the Asst Mgr. This guy is a 12 on a scale of 1-10 when it comes to Cust Service. Hooked me up, showed me what was best for what my situation was and best ways to save money with my banking style. Since, then I have had 3 major issues and he has saved me move, grief and most of all Time. I live in NYC now but I will not give up my acct with this branch. The cost I incur with an out of state back is nothing compared the service that I have gotten from. Jason G. Once I get my stuff together, I will go though him for my home loan and anything else I need. BilldogPoker on FaceBook.

This bank is a mess. I have made several payment to my Alaska Airline credit card. The payments…read morewere credited to my card but then were returned unpaid. They were never charged to my checking account. I am not sure why this is happening. I have plenty of money in my accounts. When going to the branch for another issue there was only 3 people working and a line of over 7 people. Time to move from a large financial institution to a credit union.

I hate going to the bank...the lines are long and it's an inconvenience. This time was no different…read moreexcept I was helped by an awesome BofA manager named Shamail Ahmadi. As I waited for my turn Shamail made sure everyone was helped while they were in line and she tried to solve their issues before their appointments. Great to see superior customer service! I was also helped by Kathy (Katie). Great people!

Business account holder. I LOVE walking into the bank and they call you by name! A truly focused…read morebank. Checks clear a little slower than other banks, but the service is perfect!

I continue to receive fantastic service from this branch. I've been banking with the company since…read moreI was a kid (when it was First Virginia Bank, which was acquired by BB&T). This Clifton branch has been my mom's branch for twenty years, and my latest dealings with them were to manage my mom's estate after she passed away last year. There is so much paperwork involved in closing an estate and a lot of documentation required. It's been such a relief to have such helpful, patient people there to help me.

Branch manager was very rude and lazy. She refused to help in a simple matter. she should get…read moreanother job.

They only had 2 of the 4 computers being used... Two employees on a busy day/time is a recipe for…read morehaving a line out the door - which is what happened. Staff was good - just needed additional employees scheduled!?

Worst manager and banker i have ever seen i have multiple accounts in the Wells Fargo for long time…read morei am going to transfer my funds due to this branch manager and banker

This is one of the worst branches I ever did business with, the tellers and managers are rude they…read more make you feel like they are doing you a favor, when they should be glad that we are taking our business to their branch.

This NFCU location is not my normal go-to - but as I was out-and-about running errands - I stopped…read morein here to complete a transaction. As far as I can tell - it's a full-service location - similar to the one in Gainesville, VA. Only two customers were in line in front of me - so the wait was very short. Completed my transaction and was on my way! Service was good! #NavyFederalCreditUnion #NFCU

I've been coming to this branch since it opened and have always been impressed by the people taking…read moretheir time to assist me, acting professional and making sure my requests are being met satisfactorily. Today, I got Johnny who, between singing his songs, made me feel like he was doing me a favor. I'm glad he was happy, but for me, his singing was irritating. In response to my request he could have spoken to me in a more professional way instead of as if I was a burden and he would have to go out of his way to assist me. I did get what I wanted, but it was NOT a pleasant experience. I'm a customer. I don't know your rules, or what's in your cash drawer. You can explain things nicely to me and not like I've been pestering you all day or made some impossible request. No worries, Johnny. There are other branches I'll go to in the future!