When we were in the process of getting our home ready to sell, one of the things we had to…read moredo--according to our realtor--was to get our septic tank inspected. But, as this was our parents' house, and they had since passed away, we weren't sure what the status of the septic tank was. We also didn't know where to find the access point, and myriad other factors involved with this sort of thing. So we called around. The first few companies we reached out to, who we scheduled appointments with to come out and inspect the property, simply didn't show up. The first company we called made multiple appointments and ghosted every one of them. I really need to find out the name of THAT company and write a review for them. But anyway...
So we reached out to American Septic, which makes a surprisingly concerted effort at installing eco-friendly, green septic solutions. It's actually very impressive, and I would use them based purely on this ethical stance. But in our case it didn't even come to that. John, one of the company's founders, made a lengthy trip out to our house, even though what we were still trying to do was simply locate the access point. Usually that is handled by a separate company, so what John did was a courtesy and unexpected.
What John did was walk around our property and work with us to find the source of our septic system, but after some discussion, and considering where our property was in relation to the town/village, we determined that we didn't have a septic tank, but were connected to the village sewer system. Since we don't live in this house we didn't realize this, but after some discussion it began to make sense.
So despite the fact that he didn't have to, John had driven out to our house to check our septic situation, and in general was a very nice, casually and conversational person. Second, as it turned out we didn't even have a septic system to contend with, and despite this, John stuck around to share some of his wisdom and knowledge with us, and giving us some insights as to how his company runs his business, and the green initiatives I mentioned before. On top of it all, I would have been happy to compensate him for his wasted time, but he wouldn't hear of it. He mentioned that a lot of his competition would surely have billed us for the wasted trip but that it wasn't in his nature to do such a thing.
I can't predict what your future situation might involve, but I actually wish I had business to give him! In fact, this event happened in the summer, but I've only gotten around to writing this review now. In any case, based on John's principles, his excellent demeanor, and the fact that he showed up(!) I wouldn't hesitate to give them my business should the need ever arise. Highly recommended company.