Quick to respond and thorough. Darryl made sure I understood the process and what to expect if I do ever find I need their services. A few days later another technician came to I spent inside and out, spraying where needed just as a preventive measure. read more

So, we had a planned cookout at our home, having previously had Truly Nolan spray for bugs, we thought that when we saw 8 massive ant hills and numerous roaches that they would come and spray off schedule, however, after speaking with Kevin, we heard nothing back, we ended up calling another company and they were there the same day, catastrophe avoided. After the call to Kevin, my credit card was hit for the second time in June a charge of $46.00, which apparently they charge you and bill you prior to any service being performed, and without your knowledge or authorization. This to me is quite disturbing. I called to cancel their service, and was told they charge a $50.00 to cancel a service they have yet to perform. I will file a formal complaint with BBB and the state consumer department. Buyer Beware..!!! read more

This review is for service done on 2 Dec 2020. I called many places to get a termite inspection and Truly was one of the lower priced services, so I wasn't expecting too much. I was pleasantly surprised, to say the least. Jason, the tech who did the inspection, was very professional. Cleaning his shoes before entering, after a snowy day before and dealing with the mud pit in the back. He was very cordial and explained everything he was doing, as well as just making small talk. He even mentioned something about the history of Truly Nolan and how the "mouse" car came to be. Being a vet was nice, too, since I am a vet as well. The inspection went well and like I said, very professional. Although I was expecting a lesser quality service, I felt like I got one of the more expensive type inspections, just at a discounted price. Overall, I was impressed and even got a quote for quarterly services, in case I would like to go that route. read more

Don't waste your time with this company. Don't know how they stay in business. Not even the courtesy of a returned phone call. read more

Thank you, Nikki Luculano, for coming out on such short notice. You provided wonderful service and saved the day!

I have had Truly Nolan for 3 years and recently they had cancelled my account as I hadn't had service since Nov. I had to cancel my appt in Feb due to an emergency and they were supposed to contact me to reschedule. I didn't hear from them and they refunded my money. I tried for 3 weeks straight calling everyday to get my service restarted and every message I left for Brandon the manager, I was told he would call me the next day. I never heard back from him even after pleading for help. I finally got fed up and called Harmon Pest and he called me right back and came out on the day requested. Super impressed with him and his service. I WILL NEVER USE TRULY NOLAN AGAIN. Horrible customer service. read more

Troy the manager couldn't spell customer service if he tried a millions times. They repeatedly lied about their duration at my home...what they don't understand is I have cameras that prove they were only there for a total of 14 mins. They are calling me the liar but I find this hard to believe as their gps just so happen to be broke that day. I'm not a hard customer to deal with but I have to actually have to be be dealt with first. Spraying for bugs is not that hard but they find away to make it hard. Called my wife a names and so so on and so forth. Never using their service again and will make sure nobody that I know does either. 40$ a month they come 4 times a year for 14 minuets. 120$ per treatment that's the biggest waste of money I have ever spent. I'm a normal guy looking for normal service. Sorry for the rant but I must let others be aware. read more

I had heard good things about Truly Nolen but they've changed. I called them two weeks ago and filled out the forms they requested and waited over a week for a reply. Finally I received an after hours phone call on an unidentified, regular phone asking for the payment which I was told that I could pay on the day of service. The man said that he would text me some choices for scheduling in 10 minutes and also told me that he came into work early and would contact me again after 7:30am. After two days of waiting, I cancelled the payment. I figure that with this track record, I'd never fix the problem. read more

They know how to eliminate rodents. If they would do what they promise, they would be a good business. They don't and they are not. I can't count the lies and unfulfilled promises with both hands. It would have taken such a small effort on their part to make me a delighted customer. I don't know what they are thinking. Taking money and failing to do the full job is a recipe for business failure. I would caution against any sort of long term contract with this location. I was lucky and learned my lesson for just a few hundred dollars. read more

Overall I am pleased with the past year of service. I had one appointment where they totally messed up and showed up 4 hours early and left a "sorry we missed you" slip on my door. We make apts for a reason (we have jobs) obligations to attend to. So I took off work for prescribed apt time for nothing! Other than that, they have addressed my concerns promptly. All the technicians have been great and very attentive!! read more

Costomer service very polite and helpful. They are always on time on my appointments. The only issue I have they've come out 3 times I still find ticks in my house I don't know what else to do. I heard this is not tick season so I don't know where they are coming from? read more

Truly bad at keeping appointments and communicating when they plan to no show. I will never again waste time waiting for this service to maybe show up and maybe not. I started service a little over two years ago. Truly Nolan got rid of my carpenter ant problem. Recently I have been unhappy with service between regular quarterly visits. I called for a problem with ants. The first available appointment was three weeks away which is a long time to live with ants in your kitchen. On the scheduled day I took four hours of time off work to be home but they didn't show up and didn't call. I rescheduled for an 8 AM visit, but when I called to confirm they told me they planned to come at 9:30. Not OK. Cancelled that visit and my account. read more

Had appt at a specified date / time this week for consultation / inspection... No show. No call. No nothing. Incredibly unprofessional read more

I was very impressed by the customer service and knowledge base of the inspector who came to my home! Tony G. was exceptional! He was professional, spent a good deal of time inspecting the areas of my home where we were having pest issues, and fully explained everything he was doing. He also was not pushy when it came to offering other services or contracts, which I greatly appreciated! I would highly recommend this company to others suffering from stubborn pests! read more

Truly Nolan is the absolute worst. We had Orkin before Truly and NEVER dealt with mice. It was RARE! We've caught 6 in the last 2-3 weeks and they always look shocked when we tell them we caught another. We've had them for about a year, they come out every few months, spray water or whatever outside, dust the porch and leave. When we ask them to check the seals for the mice entrances they say shit like "that's not something we can prevent" "it happens" " I'm not sure why you're having mice issues" " it's normal" okay well none of that was normal with orkin sooo? And orkin provided the traps when / if it happened. We've had to buy our own bug spray / traps because their magic water is ineffective. We call the office and complain and they say they'll send someone out in 3 months for our next appt. unbelievable. And they work on contracts because that's the only way they're able to keep business long enough. Disgusting. read more

Truly Nolen has made an impact on the Santa Fe community, by willingly participating in many community events. From "Family Service Day", the Rodeo de Santa Fe Parade, & other charity related events.Tom Larrabee is a really dedicated Service Coordinator, and a true Santa Fe business partner. read more

We were so glad we contacted Truly Nolen for our termite problem. Jason and his staff, Jarred and Noel, were so nice to work with. They were very professional, courteous and knowledgeable. They were always on time to the job and they left no messes!! We also appreciated their communication in all matters; especially if an appointment had to be cancelled or rescheduled. A very fine company to work with. Their rates were also reasonable. We would highly recommend this company. We're keeping our fingers crossed that our termites are history. We'll keep you posted. Thank you Truly Nolen! read more

Just forget this "business". I've been trying to get a treatment for a month now, and there's no sense of urgency or care from Truly Nolen. I got a serviceman out, and he said I don't have any bugs in my room, which is not right because I've been getting bit repetitively. I was finally able to make an appointment for June 13 at 2:30 PM. They didn't call or show up to the appointment. What a disappointment. When I called to ask what happened with the no show, they said that they had no recollection of making the appointment, when I know I made the appointment. I remember it. And if not, why would I make that up? Not to mention, after all of this, I was told that they don't do interior sprays. What kind of exterminating business is this? Apparently not one of quality. Try Preventative, Greenway, or ABQ Bugman. Truly Nolen is not worth your time- and trust me, I've spent a lot of time to give them business that ended up being thrown away. Ps, they still haven't called me back. I called when I found a cockroach in my bathroom. Apparently not even that isn't a large enough emergency worth a call back. Thanks for nothing. read more

I was really impressed with these guys from the first. The gentleman who answered the phone was kind and compassionate. I was horrified at my pest problem and he assured me that Truly Nolen has been exterminating pests since THE GREAT DEPRESSION! I was immediately at ease. Tom was the tech who came out to my house. He was honest, knowledgeable and helpful. I didn't want some random schmuck handling this issue, I wanted it taken care of--and after this positive experience, I'll only call Truly Nolen for my pest control needs. read more

Had these guys out for free estimate. ...GREAT customer service. Heard critters in the attic Anthony jumped on it couldn't be happier with the service I received! I will have them back at all of my properties! read more

I was quoted a MUCH lower price over the phone. When they didn't deliver what they were supposed to I called and called the company and nobody ever got back to me. They pulled one over on me. Stole my money. Don't let it happen to you, too! read more

Signed up while pregnant in April of 2017 and since then, have only had the inside of my home done one time because the the tech never showed up during the scheduled time. A new person would show up (or not show up) every time out of the blue and only do the outside. I payed up front for the entire service which was around $500. I showed up to my house today without hearing from this company, no e-mails, no calls, no snail mail and a new person I had never met had let himself into my backyard and apparently sprayed the outside of my home...I guess they thought that the middle of November was the time to show up and give me service when pests are rampant during the summer...they must know something I don't. Do not hire them. They have no customer service, they can not retain the servicemen who come to your home and they allow their employees to come to your home and let themselves in whenever they like while claiming to fulfill their contracts. Robbery and Trespassing. read more

I can't even rate my experience because they never showed up!! They are not open on the weekends so the home office scheduled an appointment with me for the following Monday and I have been sitting here waiting and no call and no show! read more