I've been with this company for awhile and, initially service was awesome. The pest control itself is great. Apparently there are new people in the office and they keep charging a credit card that was supposed to be removed from my account. This has happened 3 months in a row and my calls and emails go ignored. Despite great pest control, the billing department is causing me to terminate my account. Amendment to review. I spoke with Debbie at the local office. Apparently the problem was with the "800" call center. She resolved the issue immediately, corrected the misinformation given by the call center AND flagged my account so future calls go to the local office. So, between Debbie's amazing customer service and Juan's courteous and detail-oriented work as the Technician, I have resolved to stay with the company. read more

PLEASE READ before hiring them! this is one of the worst businesses and scams. - they ask you to sign a digital contract that in the find print says your buying the traps not renting them . - they didn't give me keys to the traps - they sell you on a $95 a month and then charge $2k on traps ! - there is no actual number to contact the physical store and when you ask for names, last names or any information on anyone who works there they refuse to give any information out or straight answers ! - save your money , don't fall for there sales scheme where the representative NEVER MENTIONS the traps are yours and that they are being purchased. - it's awful what this business does ! read more

Jeremy Christopherson came over to help us with roof rats. He was so kind and professional staying at our house for over an hour to determine where the rats where coming from and arranging for someone to come the next day to put down traps and plug holes. Cannot recomment him highly enough! read more

We had Michael Vasquez and Rogelio do our monthly service for pack rat service. They both are very courteous and very thorough and always show up when they say they are going to be here read more

I can honestly say that Truly Nolen has been one of the most disappointing companies I've ever dealt with. From customer service to management to field representatives, the experience has been consistently poor. It's clear that the company does not value its clients or their feedback. Rather than addressing ongoing service issues, the attitude from their team seems to be that it's easier to lose a customer than to resolve a problem. The lack of accountability and professionalism is incredibly frustrating. What's more concerning is the constant turnover--you're rarely serviced by the same technician, and visits are often rushed, sometimes lasting no more than a minute. For a company charging premium rates, this is unacceptable. The only reason many stay is likely due to the upfront investment, but if you're considering signing on with Truly Nolen don't. Save your money and your patience. They simply do not care and feel there reputation will continue to succeed . Since the original Al owner passed away hod rest his soul this company has been driven into the ground. If 0 was a rating that's what I rate. read more

Jason Lee from Mr. Pack Rat came to my house yesterday to do an inspection. I can't say enough nice things about him. I wasn't home when he came so I called him. He was polite, incredibly patient with me and did an excellent job inspecting my house! It's rare these days to get such an incredible and knowledgeable person. Thank you, Jason!!!!! read more

I contacted them with information bout what I needed and they set up an appointment for the newt day between specific time. The next day I waited and waited and they never showed up and 3 days later they still have not contacted me about the appointment, this company is very unreliable so what kind of job would I have gotten anyway. They probably did me a favor by not showing up read more

I discovered I had termites and called Truly Nolan because they offered a $100 discount for former Mr. Pack Rat services (Mr. Pack Rat is an independent division of the company. I was able to get someone out right away to look over the area and do a complete inspection. Brian did a good job of pointing out problem areas to me and describing the service. I had called a couple of other places but they were going to take a much longer time to come out and wanted to get it done. The service was scheduled for about a week away and the person turned up right on time. The contract includes a warranty and a yearly inspection for three years. I appreciated the quick response for the initial inspection read more

Juan & Sebastian were absolutely amazing. Very polite, communicative, and explained things very thoroughly. Along with being extremely helpful and comforting to our concerns. 10/10. Amazing people with amazing customer service! read more

Had Carlos and another gentleman come to set up system to deal with Pack rats and secure my house and roof. They spent lots of time and did a great job. Carlos also explained to me the services Truly Nolan provides and what to be on the look out for. He assured me the conmpany would be available for any services needed. Very resassruing. read more

We always dig deep into online reviews before hiring a company for home maintenance. When we saw early signs of termites, it was time to do some research. It didn't take much digging to determine that Truly Nolen was THE go-to pest control company here in Tucson. In fact, it was a bit hard to believe that they could be THAT GOOD. Hmmm... 'Gave them a call. The inspector, Scott, was here the next day and was outstanding. He was thorough, explained everything about the process and the company, and had a great personality to boot. It was a GO for the treatment work. Surely though, Scott was just the "front man," and the actual on-site technician couldn't be that good. WRONG! Jaime was dispatched to do the work within only a few days. He was fantastic! 'Worked professionally and efficiently while answering any and all questions about the job. Five stars all the way for Truly Nolen!! read more

Truly Nolen Pest & Termite Control - Pest Control Near Me - Tucson, Arizona

Update as of 7 November. Ms. Dorothy Ferro from Truly Nolan contacted me to 'assist' with this encounter. Thus far, Ms. Ferro has helped zero percent - entirely. NOT impressed with this company's business ettiequte, action AND inaction. I submitted a return email to Ms. Ferro per her request in the implied mindset this would be corrected, adjusted, or something else all together. Her response was; "I am attaching a receipt showing your payment. If I can be of any additional assistance, please feel free to reach out to me. Thanks so much" Okay, sooo we're not getting very far here. Not sure if others have experienced this mutually in the Sahuarita/Green Valley area but please chime in here. This is NOT the expectational response of a well named company. In fact, it's beyond surprising. To leave chemicals, drywall, an unsealed attic, my personal ladder used and unreturned in addition to digging up my outdoor underground wiring and leaving it exposed... this Company needs an enema. I'll keep you all updated on the Company's response, if any. I'll remain hopeful and in faith they actually care beyond what I'm currently seeing. read more

Scheduled an appointment with them explicitly requesting an appointment after 4pm because I work until then. Dispatcher informed me they had a 4pm-6pm, scheduled it, all under my name and contact information for Logan. I even explicitly confirmed the tech would call when on the way since the house was vacant and I would have to meet him there. No record of any other contacts. The technician Adi took it upon himself to call me at 1:30 for an unknown reason. I assumed it wouldnt be Truly Nolen given my appointment window time BEGINS at 4pm (2.5 hrs later). I listen to the voice mail around 3pm and find he just was following up saying he saw me in March. No idea what he was talking about but ok. Left a voicemail saying I was informed my appointment was scheduled 4pm-6pm so I was not expecting a call so early and to call me back confirming or denying if there was a miscommunication. I get a call around 3:45pm that Adi took it upon himself to go out at who knows what time at this point, and finished the work with my father who happened to be there briefly but had no role in this appointment and did NOT schedule this appointment? And they still want me to deal with the paperwork and are calling me to follow up. As someone who works in the service industry, you absolutely do not show up to an appointment possibly hours before the start time with no notice to the customer, get someone with a totally different name with no information on file, work with them, ghost your actual client, and then follow up with the customer that actually bothered to call you and try to work with you? Like don't pmo and waste my time. Go contact the unlisted client who didn't call you. You decided to work with them and ghost me so don't be wasting my time? Words cant describe my frustration and the lack of professionalism. Like who goes to an appointment, gets someone by a totally different name, doesn't even check with the original customer scheduling, and just goes in anyway be so for real? That's a legal liability by the way, Truly Nolen. read more

We called Truly Nolen because there was an abundance of mice in our home seemingly all of the sudden. I had to leave before the technician got here so it was just my husband who is an idiot. The guy was at our home about 5 minutes and then told my husband he didn't notice any evidence of mouse activity. I was about to lose it, I hadnr been sleeping and all of my clothes had been infested. I couldnt even sit down without feeling them under my ass. So we called another company and the contractor collected over 100 mice within like 3 hours. No evidence of mice activity? Maybe you need new tactics Truly Nolen. read more

Juan A is our technician for our home, he's top of the line in every regard. He goes above and beyond. Juan is knowledgeable, professional and very thorough! We are very satisfied and recommend Juan A @ Truly Nolen. read more

Very happy with this provider. Responsive- accommodating- fairly priced. Would recommend their services.

I've used Truly Nolen for decades because they have continued to be the very best in this field. They hire the best people, they provide the best ongoing training, they promote their employees, and they use the safest chemicals. They protect the bees, the birds I feed, and my pets. David Peavy has been the technician looking after my home and property for many years. He has been training new staff now because he is so knowledgeable and gifted with people, a skilled communicator. He is like family. He treats my home with great care. I know that he will alert me to and handle any issues he may find before they become problems. That gives me such peace of mind. I have recommended Truly Nolen to my friends over the years. I've never been disappointed, and neither have my friends. read more

After 3 - 4 years of Nolan service, I would NEVER recommend Nolan to anybody for termite control. It is my impression that their termite product is not very effective as I have had to call them back every few months AFTER seeing new termite damage. They react after the damage is done. It seems nothing is done effectively to prevent the damage in the first place. Where's Nolan's notion of prevention to keep the damage from happening? In our detached garage, Ive had to call them back 3 times in 2 years. In one room of the main house, they have been back 3 times in the same period of time. After their first around-the-house application, termites drilled thru a corner of the living room wall clear thru the baseboard. I thought I was protected. I wasnt. The gold standard product for termite eradication and protection is TERMIDOR. Nolan uses some other product. I am thoroughly done with Nolan. read more

Excellent service for termite treatment. We did our homework and decided we liked Truly Nolen's approach. While not the lowest price it really provided so much more. The men who did the job were experienced and prepared. They left our house cleaner than they found it! The customer rep who sold us the service stopped by to make sure things were going as we expected. Thank you Truly Nolen! read more

The staff from this company doesn't know what they are doing. I hired this company to help me get rid of rodent, the technician came in a few times to do the trapping and cover some inside holes, they didn't even finish the job on the outside of my house and they're already sending me a bill! It's been about 3 days and they haven't even showed up or follow ip with me! we have to be the ones throwing away rodent. They're not professional, don't even care about their clients and are very pricey for an unfinished poor job! I will never do business with them again! I DON'T RECOMMEND THEM! I will be filing a better business complaint! read more

I applied for a job at Truly Nolen and the process was very easy and understandable. I have worked in the Customer Call Center and All of my fellow employees truly exemplify teamwork and customer service. The hours are good (great for me), the pay is good, most all of the calls from customers and service specialist are happy and appreciative and there are many benefits here at Truly Nolen. One of the best things working for Truly Nolen is the flexibility with our schedules. I have already recommended Truly Nolen to some friends and will continue to. read more

I've used Truly Nolen's services since we lived in Scottsdale in the early 90s. When we moved to Oro Valley in 97, we renewed their services, and used them until we sold that home in October of 2023. They always showed up on time, did their work and we never had a single complaint in all those years. Our home was cured of a termite invasion by Truly Nolen, and their Quarterly Pest Control services kept the little critters out of our 3,600 Sq. Ft. home consistently. Their customer Service is "the Best"! read more

Used them for weed service for 7 years! They were good in the beginning then gradually started falling off on service. They would never come out and treat in between service to avoid HOA violations! In between service treatments was part of original agreement. They say they will come when you sign up but beware that there is a STRONG probability that if you need them to come back out before your normal scheduled visit they will not come. There level of service has changed. I was always told when I would call to request that they aren't in my area until the next scheduled treatment. This went on for a while before I finally got fed up with it and went to competitor. read more

When I started seeing termite activity at my house, I contacted a few different companies for estimates and treatment plans. Truly Nolen was the only company to do a thorough inspection of the property, the only company willing to warranty their work, and therefore the only company I felt confident hiring that my house would be protected. read more

As a former Truly Nolen employee I urge you to look elsewhere for pest control services. Truly Nolen does NOT care about you! You are being scammed! You're much better off with a smaller, local company who have better employees, use better products and care about the performance of their products and the employees applying the products and, you'll most likely be charged much less. STOP supporting this company! Without going into detail you will not be making a mistake by avoiding Truly Nolen. read more

Jason Halper was our contact/sales person. He is professional, informative and offered us a reasonable price to resolve our issue. The team of Juan, Rigo and Dee arrived on time and completed the job in an efficient timely manner - taking care of our property and cleaning up afterwards. I highly recommend Truly Nolen! read more

I am a customer as of this year. Scott Johnson just left after servicing my house. He let me know when he was on the way to my place, which was nice, and was prompt. He went over and above what was expected as he calked some garage areas to keep bugs from entering, listened to me about my concerns and explained bug behavior. I highly recommend Scott as a pest exterminator! read more

After having two pest control businesses just disappear after several years of service from each, I decided to go with the local, been here forever, get 'er done favorite. I think their prices are fair, though not a bargain. Techs Jaime and Deshoan were super! friendly and competent. They cleaned up as they went and didn't leave nearly the chaos I had been dreading. We had some good laughs and I was comfortable having these two gentlemen in our home. Maybe I could have saved a few bucks by going elsewhere, but estimator Josh was efficient and knowledgeable and I feel very comfortable with my choice. Thanks, Truly Nolen! read more

Apparently, the previous owner of the house I bought had an outstanding bill with this company. They keep sending me invoices addressed to the house. I'm not going to pay a bill someone else incurred, so I ignored them. Last night someone from their company came to the house. I stated that I just bought the house and would not be paying the prior owner's debt. I offer to give him the prior owner's information. He rattles off their name showing he has it. So why are they bothering me? Why do they keep sending the invoice to me? He claimed that that wasn't the reason for the visit. He said I had a warranty and he wanted to do an inspection. I say go ahead. The guy tries to enter my house. I ask him why he needs to go into the house for the inspection instead of the crawl space and instead of answering he says, 'The warranty is good until March we'll do the inspection then.' Huh? He asks for my name to transfer the warranty. I refuse to give it, since he's acting so shady. Then he says that the bill I've been getting is just the fee to transfer the warranty to my name. There is nothing on the invoices that say that, and I'm not going to pay that amount to 'transfer a warranty' anyway. Since he can't get what he wants, he leaves. Obviously he was trying to get more information to stick me with this bill. SORT IT OUT NOLAN. I'm not paying the prior owner's debt. read more

El informe que nos enviaron, dice cosas que nos son ciertas. Que la inspección se hizo para refinanciar, no es cierto, estamos comprando la casa. Dice que había muebles y que estaba ocupada la casa no es cierto, esto es irresposabildad. read more

Truly Nolan is the only exterminator we will ever use. Our servicemen are highly knowledgeable, professional and courteous. Jesse was sympathetic to my fear of bugs and chemicals. Jesse is our serviceman and he is the best! Very happy customer, Sincerely, Jeanie in Granville read more

Scott with truly Nolan green valley is super. very friendly, Attentive and al makes an effort to fit me in if I have any issues in between regular appointments. read more

Just brought in a new exterminator called Truly Nolen. I have used other exterminators, and from time to time, very unhappy with still having rodents and termites in and around our house. Today I'm now into the monthly services and could not be happier. The service personnel were extremely professional, educated and courteous. I'd like to mention Donald Booth. He was and is the best. Thank you Donald, and thank you Truly Nolen for having such great people are our service. read more

It is rare that I feel compelled to write a positive review; however, my experiences this past year with Tony, of Truly Nolan, have been extraordinary. He is always on time, 100% honest, courteous, wonderfully thorough, and a walking encyclopedia when it comes to HUMANE pest control. I could not be more satisfied with the consistent exemplary customer service I receive. read more

We had Jeremy Christopherson out to give us an estimate for termite treatment for our home. He was great and we felt very comfortable with the proposal. Jaime Rivera and Carlos Senuto came out right on time to do the actual treatment. They were professional, friendly and very efficient. I'm completely satisfied with everything they did and couldn't ask for better service. I'm sure the Nolen family would be very proud of the service that was delivered and the conduct of their employees. Thank you! read more

I'm so impressed with the quality and character of the team members who serve us. I called at 8 in the morning and by 9 an inspector came out to the house and by 11:30 Christian came and did the get rid of the bugs thing. A few years ago Truly Nolan came and sprayed additional insulation in my attic, which resulted in a savings of about $30 a month off my electric bill. Always excellent, customer oriented service!!! I highly recommend these professionals. They really care and it REALLY shows!!! read more

I can't speak highly enough about Truly Nolen's team. New to Tucson, I was also new to all the pests in the area. Everyone I worked with was incredibly knowledgeable and professional. We've now had this service for over a year and we're incredibly happy with their continued attention and our bug free home! read more

They are a rip-off. Promises of results without success. Sell sell sell. Smaller companies without their overhead do a much better and more reasonably priced work. read more

Rueben Hill came out and gave me an estimate for terminate and rodent infestation. I wanted an estimate that was detailed by terminate and rodent separately as well as a schedule. Rueben was upfront and honest and informed me that the rodents would take a few months maybe longer..which I appreciated the truth. He also spoke so "highly" of the owners and how they are a "family ran" business and how they "treated" their employees "so well". Rueben provided me with GREAT customer service and very professional! I would recommend this to anyone looking for "pest and terminate" service. read more

I am giving one star not for the account manager or the service techs but for the office admin and accounting department. They are the worst I have ever dealt with. They don't return calls when they promise to, they take forever to setup your online account. They bill incorrectly and take forever to correct their mistakes. When they finally get it right and you agree on payment terms they then turn it over to collections before the agreed upon date. How are they still in business Buyer Beware! read more