The low score is for you all double charging me on March 27, when I had already paid the $199 on…read moreFebruary 27, then refusing to correct your mistake and refund me my money after being the one to admit to your mistake and saying you double charged me when you weren't supposed to. You all also didn't have the decency or professionalism to follow through with having the manager to give me a call back to rectify it as the receptionist claimed she would when I called on April 30, this isn't the first time I was told a manager would call me back to correct you alls mistake either, IF I could give you all a zero on how you've handled things with me when you mess up I certainly would.

One star for professionalism and four stars for keeping the creepy crawlies away…read more My first year with Cooks was very good, even though the technician went to the wrong house every time he'd come out to service my home. The second year the service hasn't even been worth o e star. Technician serviced the wrong house and I received a bill! When I called to make them aware of this...the technician attempted to challenge me on his mistake!! Next comes the texts that technician was on the way, and would never show up. More calls to the office to have tech come inside...tech would show up when I wasn't available...again the wrong house. Another call requested service on the inside, and I was promised a call from district manager....its been more than 45 days and still no call or service!! Purchased a product from Home Depot that has been working...so I guess its Home Depot for the win.

Great service, friendly, thorough, and professional personnel that will go that extra mile.read more

Great family owned business who cares about their customers just like family. They go the extra…read moremile in everything they do.

Never had a problem with roaches but during heat waves ants came in around kitchen sink. After a…read moreyear and a half and 2 appt. a no show and not even a courtesy call and 1 appt I left door open there is no change. It's actually WORSE!!! These people have no idea how to treat customers. I would never recommend them!!

Great company and I felt as if they really cared about whether or not my house was termite free.read more