Less than Zero stars.
Took my 3 years old Burberry jacket (immaculate condition) to be dry cleaned with them. It had a little white stain on it. First, it came out with substantial amount dirt after the cleaning process on it. After second try, as the result from harsh automated cleaning was that it had turned into 15 older jacket, yet the stain remained but only fainted this time (which I was OK with).
I did seek for reassurance for the extremely gentle care of the jacket this caliber prior to giving them the job. That was given to me.
The Chinese lady in the shop eventually blamed on me as customer for the damage in unpleasant manner eventually walking out on me, which I found outrageous. She tossed the refund of the cleaning at me, a very small compensation for her lacking service (coat's worth £1400).
When dealing with this shop, bear in mind the far East business culture that does not meet the Great Britain standards. They may be able to work with less sensitive stuff though.
-Julius read more
