Tim was the absolute nicest, most informative, welcoming retail worker I've encountered in recent…read morememory. He answered our novice guitar questions, and then just kept going. Showed me how to adjust string height, then proceeded to explain and demonstrate the different effects from different picks for my daughter. 5/5 stars, this place is great. From here on out, anything guitar-related we get here.

Bought 12ax7 pre amp tubes from them, it blew out after a day, I called and explained that they…read moresold me a dud and they acted as if my amp was the problem lol after haggling back and forth and getting them to replace it, low and behold 2 days later it blew out! So they refused to make it right, I went to eurotubes and bought another 12ax7 and over a month later IT STILL WORKS! So I wouldn't recommend buying 12ax7 tubes from them, they buy the cheap low tested ones and then resale them. I looked into it myself from who they buy directly from.

Do this - buy your instruments here. Great service, low key and supportive. Great prices. No push,…read morepush, push like at you-know-where-Center.

My old bass amp died, and I've been wanting to upgrade for a while. this place if jam=packed with…read moreinstruments and musical gear, new and used. The staff is knowledgeable, friendly, and gave me time to try a few amps, Plus the price on what i bought was the same as the big national chain. And the new amp sounds so much better than the old--bigger speaker, more watts.

I recently attended my third performance at Strum. As a music venue, it's intimate and comfortable,…read morewith admirable acoustics. Being able to sit close enough to hear direct sound from acoustic instruments and an amplification system that does not have to be cranked up to eleven to fill the room is a delight. During breaks, examining the instruments hanging on the wall is the nicest possible kind of museum visit. The beer selection isn't huge, but I'm always able to find multiple choices that suit my tastes. It's always fun to be able to listen to the interactions between performers and the person running the store - they always seem to appreciate each other. Hearing positive in-person interactions is quite a relief compared to the daily glut of online trolling. I always look forward to coming back to Strum.

Bought a Martin D16 a year ago. Action was super high and couldn't find the right strings. Brought…read moreit to Charlie and he recommended a setup and that should take care of it. Just got it back and they did an AMAZING job. It plays and sounds amazing! Couldn't be happier with their work and highly recommend.

Really inviting and welcoming…read more Each employee has a different perspective so know what you are looking for There are plenty of instruments looking for homes I was looking for a guitar and found a decent one for a hundred dollars It's a very respectable store in my humble opinion

Small, intimate venue for great music. There's a bar with limited bottled beers, cider and soft…read moredrinks. Small bar-nuts kind of snacks are available for purchase but no other "food"; however you are welcome to bring in your own snacks/food (and you can have food delivered there too!) The artists booked here are good quality, there's a sound guy (to be sure you have a good sound experience), and the sound actually IS good.

This shop is incredible!! The staff was very nice, knowledgeable and genuinely passionate about…read morehelping me find the right gear without feeling pressure to buy at all. They have an excellent selection of guitars, amps, and accessories. I'll definitely be back and highly recommend checking them out!

Looking for guitar specialists? Thunder Road is your place. They have a selection ranging from…read morerelatively inexpensive to "to die for" models. The best part is their service--these guys love guitars. They own them, play them, know them, and they will expertly guide you to the instrument best suited to your level of playing, size, and budget. Will, the owner, recently helped me with an issue I had with a Martin acoustic, and I walked away completely satisfied. It was a "win-win" solution. Great place for guitar aficionados as well as beginners who need guidance on finding the guitar of their dreams

Tim seems to know synthesizers and especially the older vintage synths…read more His repair prices seem fair to me. It took months, however I was not in a hurry. Especially in an area where there are few knowledgeable synth guys. There used to be some knowledgeable guys even in Eugene, but they are long gone, just like disposable consumer audio equipment. I had a prior horrible experience at another Portland repair shop years ago. My attempts at just talking to someone knowledgeable about an Oberheim OB012 was futile. The problem is you have to go through the girl who answers the phone, and she isn't going to give you any information other than a time frame to open it up. That synth sat for months until I finally got a call saying they could not fix it. What did they do? Nothing other than what I had already attempted to do which was firmware updating. I sent the Oberheim to Viscount USA, the makers of the Oberheim OB-12, and it was fixed within 3 weeks. Imagine that! Back to Tim...yeah I would send him anything he says he is open to looking at.

I thought my 1950's microphone was beyond repair, but TIm brought it back to life. He is a wizard…read more And a really cool guy.

The customer service wasn't so great and the main guy "helping" me had a stuck-up attitude and…read morewasn't very respectful to me or my needs. They seem to have a decent selection of brass and woodwind instruments as well, but lack basic or a variety of accessories for them.

We have been going to this shop for many years. The staff are enthusiastic about helping people…read morefind instruments that they love and they are incredibly helpful. We had an issue with one of the instruments we purchased (user error? manufacturing?) and they replaced it to make sure we were satisfied. While you can't expect that every time there's an issue it speaks to their desire to offer great service and to support their customer base. Plus their selection of beautiful instruments seems unmatched in the Portland area.

I brought in a couple of guitars, one for a setup and pickup swap and one for a SS refret. Very…read morehappy with how both turned out! My 80's Charvel plays better than I could've hoped for. I can't recommend PFW enough, I definitely got my moneys worth

I've had a half dozen guitars rewired and set up by Sam and Roy at Portland Fret Works - Teles,…read more335s, Martins. I'll be bringing in a Taylor this week. There are no better guitar techs in Portland. I'll be a customer for life. - Mike Rodrigues, Portland