I would love to give Derek and Abran a huge shout-out for the outstanding customer service my…read morehusband and I experienced while trying to purchase a new washer. They went above and beyond to assist us today! Highly recommend!

I cannot, in good conscience, recommend this particular Lowe's location. If I could give bellow 1…read morestar I truly would. Prospective customers would be far better served patronizing Home Depot, where the standard of customer service is demonstrably more attentive, responsive, and professional. As it stands, Lowe's has lost not only my business but also my confidence in its operational integrity. My concerns are not abstract but grounded in a deeply unsatisfactory experience involving an associate identified as Daniel. His conduct--especially as a current representative of the company--was markedly unprofessional and indicative of broader systemic issues within the store's customer service culture. A customer was left waiting an inordinate 45 minutes merely to receive assistance unlocking a secured display case for cameras. Such a delay is not only unreasonable but reflects a troubling disregard for basic service expectations. More concerning still was the associate's directive discouraging the use of the customer assistance button--an essential mechanism designed to facilitate timely support. This instruction is both counterintuitive and emblematic of a dismissive attitude toward customer needs. Lowe's must take immediate and substantive steps to address what appears to be a breakdown in accountability and professionalism among its staff. Without meaningful intervention, such patterns risk eroding customer trust on a broader scale. I intend to document and share this experience through formal reviews to highlight the deficiencies in service encountered, and I will be escalating this matter to corporate channels in the interest of ensuring it receives the attention and corrective action it warrants.

I would absolutely recommend this company. Their staff were friendly, informative and their…read moreattention to detail was exceptional . Look forward to using this company again in future projects.

after many failed attempts of trying to educate myself on countertops and materials, I decided to…read morego in to The Granite Guy and I was more Than pleased with the level of customer service I received . Danny was very helpful and didnt mind Taking the time to show me and tell me about everything Even though I wasn't quite ready to buy anything that day ! I will most definitely be going back to the Granite guy !!

It's hard to believe James and Thompson are talking about the same building supply that I have been…read morefrequenting for the past four decades. Choice supplied the materials for two houses we built and a large carport/storage building. In all that time, I've never encountered surly employees or instances of poor management. Quite the opposite, in fact. Now, I'm working on a renovation of my daughter's house, and I'm back at Choice nearly every day. Still the same kind of courteous service. I enjoy going in there and seeing friendly faces. Free popcorn too. I'd give Choice five stars if they had followed the Covid guidelines more closely, but they did a better job than their competition, which deliberately flaunted them. I'll be stopping in today for some sandpaper and drywall compound.

This was an unsatisfactory experience. First, I find loud political comments unpleasant whatever…read morethe orientation, and there are more of these than we need to buy hardware. Second- poor management. When I mentioned they had overcharged me ten bucks, the teen at the register immediately started to tell me how I was wrong. Finally, when a different employee accepted the error, she made another math error and shortchanged my refund 2 bucks. I let it go- hassle. Go to Slavens.

Ponderosa has helped me many times as I needed a lot of items as we build our new store, Everyone…read morehas always been helpful and treated us well. Some times the wood selection can be a bit slim but we are in a remote area so I fully understand. I will always use Ponderosa for our Lumber and hardware needs.

Ponderosa Lumber is like a mini-Home Depot. But, they have people that care about their customers…read moreand the needs that bring them into the store. They are always very quick to have a customized solution that really fits. While I was there today, I observed a customer placing an order for cabinets. She was telling the sales person that she had purchased everything to build her home from Ponderosa Lumber Company. As she shared her experience with the sales person, you could tell she was very proud to have said she had the help of Ponderosa to build her home. When you shop at Ponderosa, you will find what you need and leave with a new set of friends.