You all were always friendly and helpful!! Unlike other places that I've won things, you have…read morealways known where my items were and brought the Out in a timely manner. I've NEVER once had to return an item and everything that I've won from you has been as described. It makes me super sad to see that you will be shutting down!! I hope that you all find somewhere else to work that is as amazing as Auction Surplus had been!! Thank you for setting an amazing standard!

Great service with wonderful people working there. Great place to find excellent deals and also…read moregreat place to get rid of your unwanted items. A+++++

I've never sold anything, only been a buyer so My review is based on the buying experience. It's…read morebasically a local version of Ebay. Bid on items with a set end time and highest bidder wins. You never know what you'll find at their auctions. I've bought items ranging from woks, to tables, tools and folding chairs. Appreciate that they'll ship items from Phoenix to Tucson and vice versa. Make sure to examine or test your items quickly because you have 24 hours to return your items. I've returned different items that either didn't work or were damaged and haven't had any issues. A few of our items broke after the return window, but the vast majority are still working. Be warned it can get addicting.

My review is long overdue and ridiculously well-deserved. I'm a customer of CT Southern Arizona on…read morethe other side of the equation, that is, I bid in the auctions of your loved ones' carefully-curated belongings. Spoiler alert, my work with this CT location is positive and I'll give details below, however, I'd like to address one reviewer's comments. The Southern Az CT has very, very little control over what we bidders are willing to pay for items and almost all bidding starts at $1 so if someone felt their family did not receive what they should have, pls understand, as bidders we are looking for a bargain--most auction bidders are--and Unless an item is very unique, scarce or custom--when the bids go higher than we'd like to pay we just stop bidding and go elsewhere. This explains why items sell far below retail--that is the point as far as we buyers are concerned. Now I'd like to tell you that I live in Ohio so anything I've won in these particular auctions must be shipped to me, which I, of course, pay for and consider part of the cost of my finds. I've had many occasions to work with these folks and believe me, like you I would not give my money to a company unless they provided me Stellar and careful customer service. I have returned to their auctions, and will continue to do so because they've photographed each item from multiple angles in proper light, written a detailed description with any known history, and pointed out any known flaws so that I'm always left knowing exactly what I'm looking at on their website. Once I win an item (usually several!), they write to me, attach an itemized invoice and provide me with an estimate of what packing,, shipping and insurance will cost. Let me tell you, these folks are fearless regarding what they will carefully pad, pack and ship to me. My first experience with them was truly surprising as I bid on three pairs of table lamps--with shades. It did not occur to me until I received them how much time and care it took to pack these unwieldy lamps, shades and other items. I knew then that this crew was experienced and had confidence in their knowledge of how to ship such items that did not drain my bank account. Out of six lamps, six shades and numerous other objects, one ceramic lamp's base was a little damaged, however, this was due to a previous repair attempt which they'd informed me of before it was shipped so the choice to take the risk was mine and in this one instance it did not pay off but it's an easy fix so I didn't even bother mentioning it to them or ups as neither were at fault and I like to tinker! Here's the bottom line folks--I can only speak to the obvious care they take with my items and me as a customer but if I lived in the Tucson area and had need for a downsizing or relocation service I would call them quickly and without hesitating because they've proven themselves, on three occasions, to be caring, thorough and forthright--all the best qualities any of us should search for and other companies would do well to emulate. You have a choice who you give your business to, and so do I and I choose Caring Transitiins of Southern Arizona every time! Kasey C.

Do NOT hire this company, I had a horrible experience with them from start to finish! Misleading…read moreinitial consultation that hinted my parents would get several thousand dollars for the contents of their home. End result was less than $2,500. All the furniture was less than 15 years old and it was beautiful from a very nice furniture store in Tucson. Yet all the contents of the house including this furniture, netted us less than $2,500? In addition, the company brought tons of "stuff" from other homes they were emptying and added it to my family's things. On sale day the house was overflowing with so much random stuff, old/tacky furniture that did not below to my family; it was emotionally traumatizing to see my family home look like a hoarder home. Also, I know some of my parents' friends went to the sale out of curiosity and I can only imagine what they thought/the gossip that followed after the saw the house filled like that. I was very clear the surround sound speakers hard wired into the walls were not part of the sale because we were selling the home and it's a nice feature. Guess what? They were taken down/removed. One last red flag, I found a male employee, named Chad, alone in the garage at 10:20 p.m. on a weeknight and he was loading bags and boxes into his van. The van was not marked as a company vehicle so I assume it was his personal car. This was a total stranger to me, taking who knows what from the home. He was there alone for over 2 hours (I first observed him at 7:40 p.m.). This was prior to the estate sale, when they were in the "staging" mode. Celene told me he was fired but I don't trust her word. He supposedly left his phone at the house and returned to get it, and then supposedly fell asleep in his van. Truth is I watched him actively loading things in that same van and he was wide awake. I would never ever hire this company again and have in fact told family friends in the community to avoid them no matter what.

I always find amazing things at amazing prices. Bear can find almost anything and has a great…read moreauction.

Just plain weird. Too much stuff, not organized, and not very clean. We won't be returning.read more

This was a excellent experience. I donated my Tucson Truck…read moreto Charity and Sierra handled the swift pick up and will process the Auction. I will get a receipt Of the sale for 2021 Taxes. A 501 deductible amount. From the first email to the confirmation call to the actual pick up was like one military operation. Everything in order confirming the Notarized Arizona title to how many keys I had. I could not have asked for more. Thank you Kody for your follow up. M

Updated same day 2-5 I received a fast Yelp response from Anthony B. Owner who sent all information…read more on the the registration & bidding process .thank you ! He obviously follows his a Yelp reviews and hopefully can ask his employees to be more helpful on the phone with new customers? Again the owner refered me to general manager for any help or questions needed thank you . FYI I've never purchased car or other goods here . I initially called to ask the office to explain the bidding process & fee structure on the auto auctions. The person on phone refused to explain the fee structure & process using the excuse they didn't want to misrepresent or make a mistake . After posting said review I was contacted by owner with on line links to information & name of gm if I had any questions on registering , bidding & fee(s) structure .

This company is full of uneducated non helpful people. Honestly surprised they are capable of…read morerunning company also surprised they are able to operate and drive a tow truck. Highest form of education *maybe made it too junior year of highschool*.

this company does not care on what happens to the car that they tow... our 3 series windshield was…read morecracked just one day after they towed it,,